The customer service is excellent. They are very efficient and engage with their customers on a personal yet every professional manner.
The credit union bent over backwards to help get the loan and rang me to update me on progress at least three times a week and when it was all done and sealed they gave me a bottle of champagne, flowers and a great box of chocolates. I can ring the loans manager directly at any time and she is supportive and gives great advice and support.
Horizon Credit Union makes you the priority, you talk to local people and they know you and go out of their way to make things happen.
The staff are just so friendly, efficient and go out of their way to make you feel welcome. There is nothing that is problem for them. You even know they Manager in person, sometimes even seeing them as the "teller". A great team!!!
Dealing with horizon credit union is like being supported by family. Everyone from the tellers to the bank manager are friendly and make you feel like they want to help and are invested in making you happy. The interest rates aren't as good other banks, but sometimes that doesn't count as much as the service you get.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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