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Horizon Bank customer reviews

Overall rating
8.3/10
Price
7.6/10
Features
7.3/10
Customer service
9.1/10
Convenience
8.4/10
Trust
9.1/10
Based on 36 reviews as rated by the Mozo community. More about the mozo ratings

Recent Horizon Bank customer reviews

  • Horizon Bank Credit Card

    Avoid if you use mobile payments.

    If you use Google Pay mobile payment then avoid this credit card at all costs. It has two incredibly frustrating limitations: 1. You are limited to 5 daily mobile transactions PER DAY. After 5 transactions any future mobile transactions will be denied. It is very easy to hit 5 transactions in one day - e.g. when going shopping, buying lunch, drinks, etc. You will find yourself 'caught short' if you rely on this credit card for emergency payments if you have already reached your 5 daily limit. Horizon customer support says this is a 'security measure'. However, it is overly restrictive and actually circumvents the security of mobile payment by forcing you to carry your physical credit card with you also. Other banks have much higher daily mobile transaction limits or are unlimited (e.g. ING) It also defeats the whole purpose of mobile payment which is to leave your credit card at home! Horizon do not seem to understand this. Their response to what to do when hitting the limit is 'just use your physical credit card'. 2. The other major limitation is you cannot get a refund on mobile payments. E.g. you buy something at a shop, change your mind and want to return it. Don't have your physical credit card handy? Too bad, you've got a long trip home and back to come back into the store which your physical Horizon credit card to get your refund. I do not have this issue with other banks' credit cards. A wholly unenjoyable and frustrating experience. My first discovery at these wonderful 'security measures' was being stuck at a petrol station not being able to buy petrol, even though I had enough credit on my credit card, because I had reached my 5 transaction limit. It was after business hours so no way to contact Horizon and nothing they can do anyway (you'd think they could lift the restriction for a short time after verifying your identity), I didn't have any other way to pay, kept getting unexplained 'transaction denied' when paying even though I knew there were funds in there. Fun times Horizon, thanks for the memories....

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    Brendan, South Australia, reviewed 10 months ago
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  • Horizon Bank Savings Account

    Brilliant.

    The girls in both Horizon banks I do business with are always so helpful and kind. When I was very ill last year they all did so much to help me.

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    Susie, New South Wales, reviewed about 1 year ago
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  • Horizon Bank Home Loan

    Local

    Local, small and friendly but their products are not as competitive as the bigger banks.

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    Sandra, New South Wales, reviewed almost 2 years ago
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  • Horizon Bank Debit Card

    Love this bank

    Very professional.

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    Kylie, New South Wales, reviewed almost 6 years ago
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  • Horizon Bank Car Loan

    Great customer service

    Very easy to apply, great customer relations and a personal service.

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    Andrea, New South Wales, reviewed about 6 years ago
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  • Horizon Bank Term Deposit

    Great customer service.

    I like the Credit Union because of their friendly staff who are always willing to go out of their way to help you. Unfortunately they can not meet other financial institutions rates on Term Deposits.

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    Mozo community reviewer, New South Wales, reviewed almost 8 years ago
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  • Horizon Bank Personal Loan

    Good rates and customer friendly

    Tailored to suit me by people that are interested in what's right for me.

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    Garnet, New South Wales, reviewed over 8 years ago
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