Easy to deal with if I need to find out information, just a phone call away and you talk to a real person, not some call centre.
I like my bank prices are right, staff are competent and polite, been with them since I becam mature client and there fees take into account this older even. Only failing is not enough branches it is true, but can do online banking, still like personal service too.
I have been with The Illawarra Credit Union since 1974 and am still with them to this day. In that time I have had numerous personal and consolidation loans with the Illawarra Credit Union and they have all ways provided the most competitive or the best interest rates and the least and lowest penalties in the market. I was injured and could not work, I rang The Illawarra Credit union and very quickly and easily set up a payment plan to satisfy both myself and The Credit Union and repaid my loan with no problems or penalties. I currently have a Deeming Account with very good interest rates, term deposits again with very good interest rates and a Christmas Club with, you guessed it, very good interest rates. Over all the years I have been with The Illawarra Credit Union I can not remember having a major problem with them! If I wanted to ask a question to find out anything, I would go to a branch office or just phone The Credit Union and I have all ways found the staff welcoming and well versed in their in job role. All in all, I have not one bad thing to say about The Illawarra Credit Union. I don't believe that I have just been lucky, I have talked to work mates and other customers of The Illawarra Credit Union and they all say the same as me ! Oh, I should say that I am lucky - lucky to be with The Illawarra Credit Union.
I have been with this bank for a lot of years and find their services the best yet and I have banked with a few banks, I will not be changing banks again.
Banks are a necessary evil in my opinion but Illawarra Credit Union makes you feel you are part of a family and that's what counts with me
the illawarra credit union has to be the friendliest finncial institution i have ever been with. they have top notch customer service and always go that extra 10 miles to ensure that i recieve the best possible outcomes for my finances. i would reccomend them to anyone based purly of the friendly vibe i recieve every time i go into a branch.
I have banked with IMB for more than 15 years and have found them to be friendly, knowledgeable and professional in all my dealings with them, including my debit card.
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