We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in executing all procedures to required timeframes. We felt supported during a difficult time in our lives.
They were very helpful and patient with me even when the vendor pulled out of the deal shortly after establishing a settlement date. There were quite a lot of forms to fill out and the initial pre approval took some time. However, their customer service was great and they replied to emails quite quickly.
Slow, slow, slow. Took them 2 months to settle. Have to say that the sales people were great to work with and offered help and support where needed. BUT... I can't say the same about the settlements team. In a word - USELESS. Although the sales rep looking after my interest checked all emailed documents that were requested to be submitted (by post) and gave the green light, Settlements delayed settlement due to their inability to communicate across depts. They delayed again and again for other stupid reasons and when asked to fast track settlement because they were already a week overdue, they delayed yet again. Finally the seller issued me with an a late settlement charge of over $2500, which I might add, I am claiming back from loans.com. Settlement was due 6 June. Finally settled 1 July. Good work loans.com
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 8.00% would cost $36,647.51 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 7.99% would cost $36,738.90 including fees.
Terms from 1 to 5 years. Representative example: a 3 year $10,000 loan at 6.79% would cost $11,380.22 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.99% would cost $36,133.67 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 12.69% would cost $41,420.45 including fees.
Want more? Compare all 226 personal loans in the Mozo comparison engine.Compare more personal loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.