They entice you in with their low rates and then screw you over, charge you additional fees, say they've not received any contact from you and then charge you more fees. Disgusting.
I was told after wasting a fair amount of time completing an online application and liaising with a customer service representative that I was ineligible for a car loan because I’d qualified for JobKeeper. Even though my business had recovered strongly after an initial dip at the beginning of the pandemic. If lenders are going to apply blanket rules such as these, they need to be stated up front. As a self employed small business person, I don’t have this kind of time to waste.
I've been with loans.com.au for over 5 years, with 3 mortgages & approximately $200k in savings. Over that time they've snuck the rate up on us to 1% above their advertised rate. When we rang them about it, they said someone would call us back within 5 working days. Still no word after a fortnight, they obviously don't care about retaining our business so we're moving our loans elsewhere. Good riddance.
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