Mortgage Ezy home loan reviews

I would recommend this company to all. Really good products and rates. I've received great customer service since refinancing through Mortgage Ezy.

Price   9 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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To talk to anybody, you get a call centre in the Philippines. The deferred establishment fee is disgustingly high and is locked for 5 years. On top of the discharge fee, you have to pay for their solicitor fee, very high. No statements unless you pay a fee.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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My loan went through with Mortgage Ezy about a three weeks ago, I must say I am extremely happy, rates are still unmatched, features are great, I moved from CBA and now they have just put their rates up so I am glad that I did, I called mortgage Ezy and they have no intention of following the rate rise. Best move I ever made.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I got a fair low rate . Great customer communication . Very happy .

Price   9 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Lowest rates I could find and pretty ok to deal with. I liked the gift they sent, never had a bank do that before.

Price   9 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   7 / 10

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All fees are way too high.

Price   3 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   3 / 10

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I have an investment loan on which the repayments were for interest only. At the expiration of the interest only payments period Mortgage Ezy offered to extend the arrangement. I notified them that I would accept their offer. They sent me the paper work which I signed and returned. After I made the 1st payment under the new agreement I was shocked to be told that I was in arrears. I questioned them and was told that my request to continue the interest only arrangement had been rejected and the repayments where now some $600 per month higher and as I was in arrears I had been charged a fee of $150, which was the standard fee for loans in arrears. How is it possible to be declined for accepting an offer made by them?? I have made enquiries and complained a number of occasions and the only response I get is silence, once or twice people have said they would get back to me but no one ever does.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Loan seems to never go down after 10 years, interest rates high, and staff non accessible. As the bank is in a major city and we are in the country ...And even though I am a casual employee I can still service my loan - but can't change banks.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   3 / 10

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Do not go near this company! I had actually filled in forms for a loan to Adelaide bank and had no idea who this company was when I got my first bank statement, I had asked numerous times for a copy of my agreement with them and finally two years afterwards they faxed 9 pages of 11 which were filled in and signed by a third party alleging they were us, I brought this to the attention to the manager via a fax message and the only reply I received was a reduction in my overpriced interest rate and a Coconut as a peace offering (Yes!it was a real coconut), I am still stuck with this company 10 years later.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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I pay no ATM fees. Access is via internet and phone. Deposits are at the big four banks. The credit card is free and is attached as a debit to the home loan. Motrgage Eazy All in one home loan. Highly recommended. Just a phone call way.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Interest rates are too high, and as there are no branches it is difficult to contact anyone. Very quick to send out default notices even when not in default (they always advise the computer automatically does it as an excuse).

Price   2 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   3 / 10

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This bank sucks big time. I contacted the bank Sept 2011 and asked if they could reduce my interest rate. I did this with my other bank and they dropped the rate right there on the phone to remain competitive. Now I am paying .065% more with Mortgage Ezy. They would not budge on the rate. They said they would have to contact my broker, however they could not contact him as he was on holidays. They said they would call me back a week later but never did. To switch to another bank is costly as Mortgage Ezy want to charge me almost $5000 to leave them in the first 5 years. So I have another 3.5yrs to go before my time with them is served and believe me I will be leaving them as fast as I can. No compromise, poor service. As for the last .05% interest rate cut, they only passed on .025%...not good. Beware stay away and don't be conned by a broker.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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See my review on Macquarie - although product was packaged by MortgageEzy they just pass the buck back to Macquarie when you query anything.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Always assisting.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Mortgage Ezy put interest rate up without my knowledge, normally I would have received a letter. Very Very slow to put the interest rate down, put does not hesitate to put the interest rate up quickly!!!!

Price   1 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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