Mortgage Ezy home loan reviews

I would recommend this company to all. Really good products and rates. I've received great customer service since refinancing through Mortgage Ezy.

Price   9 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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I had an investment loan, after 5 years they added the principal without telling me. The fees are way too high, and for everything I was told they were a subsidiary of Westpac, not true they are brokers. The deferred establishment fee was locked for 5 years and the fee was 6 time that of an ordinary bank. The discharge fee was ok, but you have to pay their solicitors fee, (very expensive. To talk to any body you get a call centre in the Philippines. I was told the bank was in Adalaide.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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To talk to anybody, you get a call centre in the Philippines. The deferred establishment fee is disgustingly high and is locked for 5 years. On top of the discharge fee, you have to pay for their solicitor fee, very high. No statements unless you pay a fee.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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My loan went through with Mortgage Ezy about a three weeks ago, I must say I am extremely happy, rates are still unmatched, features are great, I moved from CBA and now they have just put their rates up so I am glad that I did, I called mortgage Ezy and they have no intention of following the rate rise. Best move I ever made.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I don't hesitate to recommend Mortgage Ezy as they sorted a home loan solution based upon my needs. Whenever I've had to contact them my questions are always answered promptly. Personally, I would much rather receive a lower interest rate than pay overhead for "big-bank" branches. No branch, no worries as they are always just a phone call away.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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A rate under the Basic Loan I was going to try with all the bells and whistles I was hoping for. I like the No Interest Visa for cash as I get no charges of interest or fees which is pretty awesome but it's more like a debit card than a credit card. If your purchase is more than 1000 dollars you need credit in the loan.

Price   9 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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I got a fair low rate . Great customer communication . Very happy .

Price   9 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Lowest rates I could find and pretty ok to deal with. I liked the gift they sent, never had a bank do that before.

Price   9 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   7 / 10

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All fees are way too high.

Price   3 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   3 / 10

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I have an investment loan on which the repayments were for interest only. At the expiration of the interest only payments period Mortgage Ezy offered to extend the arrangement. I notified them that I would accept their offer. They sent me the paper work which I signed and returned. After I made the 1st payment under the new agreement I was shocked to be told that I was in arrears. I questioned them and was told that my request to continue the interest only arrangement had been rejected and the repayments where now some $600 per month higher and as I was in arrears I had been charged a fee of $150, which was the standard fee for loans in arrears. How is it possible to be declined for accepting an offer made by them?? I have made enquiries and complained a number of occasions and the only response I get is silence, once or twice people have said they would get back to me but no one ever does.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Loan seems to never go down after 10 years, interest rates high, and staff non accessible. As the bank is in a major city and we are in the country ...And even though I am a casual employee I can still service my loan - but can't change banks.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   3 / 10

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Do not go near this company! I had actually filled in forms for a loan to Adelaide bank and had no idea who this company was when I got my first bank statement, I had asked numerous times for a copy of my agreement with them and finally two years afterwards they faxed 9 pages of 11 which were filled in and signed by a third party alleging they were us, I brought this to the attention to the manager via a fax message and the only reply I received was a reduction in my overpriced interest rate and a Coconut as a peace offering (Yes!it was a real coconut), I am still stuck with this company 10 years later.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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communication is lacking and phone operators need to be able to speak English and know what they are talking about

Price   6 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   2 / 10

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I pay no ATM fees. Access is via internet and phone. Deposits are at the big four banks. The credit card is free and is attached as a debit to the home loan. Motrgage Eazy All in one home loan. Highly recommended. Just a phone call way.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Interest rates are too high, and as there are no branches it is difficult to contact anyone. Very quick to send out default notices even when not in default (they always advise the computer automatically does it as an excuse).

Price   2 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   3 / 10

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I have an investment propert loan through Mortgage Ezy. I requested a Tax invoice for the management fees charged to my mortgage and was advised that their system did not allow for the production of tax invoices. Finding it somewhat surprising that an ABN holder did not have the facilities to produce the core transactional document for Australian business, I requested to speak to a supervisor. This supervisor advised that Mortgage Ezy could indeed produce tax invoices, but it was not their policy to do so. Whilst this is a relatively minor inconvenience for me, it is very concerning that an organisation purporting to be a fisrt class lender has a publically stated policy of refusing to issue a document that is: 1) An integral part of business in Austtlia 2) Provides visibility of transactions, and: 3) Is used to calculate taxation obligations. It makes me wonder what these people are trying to hide...

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Pro is you can pay off as quickley as you like. Con, Only way to talk to them is buy phone and it takes weeks before anything can be done.

Price   4 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   4 / 10

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Everytime interest rates move they move worse than the big banks. Offical cash rate is down 100 basis points since the commencement of my mortgage and Mortgage Ezy have only dropped my mortgage 35 basis points. Less than half!!! They presented themselves as a low rate mortgage provider but act more in a predatory fashion, rather sleazy, I think Mortgage SLEAZY is a more appropriate name for them. They have claimed ING sets the rates but this was a lie. If you request a rate review by phone its ignored, email them and they reject it without even the opportunity to present a case. Avoid them.

Price   1 / 10

Customer service   1 / 10

Trust   0 / 10

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I have been with them for 4.5 years. They are the worst borrower i have ever used.The hike their rates above everyone else and pass on the smallest cuts. They never return calls and lie to your face.Why don't you get out I hear you think? Because the want to slug me with about $15000 in exit fees. Yes that's $15000!! Go with someone else. They are dishonest. I have complained about their rats and the say leave if you don't like it.WARNING if you are considering them.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   2 / 10

Trust   0 / 10

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This bank sucks big time. I contacted the bank Sept 2011 and asked if they could reduce my interest rate. I did this with my other bank and they dropped the rate right there on the phone to remain competitive. Now I am paying .065% more with Mortgage Ezy. They would not budge on the rate. They said they would have to contact my broker, however they could not contact him as he was on holidays. They said they would call me back a week later but never did. To switch to another bank is costly as Mortgage Ezy want to charge me almost $5000 to leave them in the first 5 years. So I have another 3.5yrs to go before my time with them is served and believe me I will be leaving them as fast as I can. No compromise, poor service. As for the last .05% interest rate cut, they only passed on .025%...not good. Beware stay away and don't be conned by a broker.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Since Mortgage Ezy bought out Great Pacific, we have had nothing but headaches. Had to call 3 times to speak to an operator in Manila, to just update my address and that STILL has not been done properly! Again had to call 3 times to change our direct debit date as interest was being deducted FIRST before our funds were in the account, the operator DID NOT KNOW what I was talking about and pretended to fix the problem, and I had to call another 2 times and they CANT EVEN SEE my account online as they DO NOT HAVE ACCESS? Therefore they had NO IDEA WHAT I WAS TALKING ABOUT??!!! How can this business or service STILL BE RUNNING???? It was the most frustrating situation, trying to change address and change the direct debit date, 2 simple requests and it was THAT hard for them. And now the kicker, trying to apply for an increase since October, and its been going on til now. First it takes them 3 weeks to come back with an answer - wayyyy too long - it was declined and then when we submit the docs for a review with more info, took them another 2 weeks and it was declined again - and they DIDNT READ THE EXTRAS PROPERLY - and ANOTHER WEEK went by for another review on the SAME ISSUE which wouldnt have happened if someone did their job, and NOW its going somewhere subject to valuation... OMG - a simple increase and its just SOOO HARD!!! We will be taking our business elsewhere. OH - and NOT even an apology to calm the customer down!!! So whoever's reading this, if u want a good customer experience, DO NOT BANK WITH THESE GUYS!!!!

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

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Mortgage Ezy will suck you in with a low interest rate and then put the interest rate up higher than the actual lender charges. In our case, our interest rate is 1.1% higher than the rate advertised by the actual lender on their website, and 1.19% higher than other wholesale mortgage managers are advertising for the same product. When a rate reduction was requested to bring our mortgage in line to match the lenders, they offered a measly 0.1% (a reduction 8.09% when everyone else is paying 7.19%). Their other offer was to re-mortgage us for a lower interest rate as long as we pay full fees and discharges on the mortgage (over $6K) despite the fact we've already paid for a partial discharge. In an ironic twist, Mortgage Ezy have just won an award for best mortgage manager for 30+ employees, which simply tells me they do not do any customer satisfaction surveys when they give out these 'awards'. Let's not mention the fact the call centre has been outsourced to the Phillipines, and you're either hung up on by their phone system, sent to a voicemail or you wait up to 15 minutes to get a 'customer service representative' who can't do much other than route you through to the wrong person in Australia. SHAME ON YOU Mortgage Ezy for your rip-off interest rates, your poor customer service and your terrible attitude.

Price   2 / 10

Features   7 / 10

Customer service   1 / 10

Convenience   3 / 10

Trust   0 / 10

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See my review on Macquarie - although product was packaged by MortgageEzy they just pass the buck back to Macquarie when you query anything.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Always assisting.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Mortgage Ezy put interest rate up without my knowledge, normally I would have received a letter. Very Very slow to put the interest rate down, put does not hesitate to put the interest rate up quickly!!!!

Price   1 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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