Offers good flexibility and options for getting a home loan, however when you have any questions, customer service is lacking.
First loan with them, best rate with an offset account, no additional charges. Got second loan with them too, beat all rates out there and refinanced my original loan to make things work for me, again with no additional charges. If you don't need lots of ATM access or a fancy web page, then definitely give Mortgage House a go.
Mortgage house do a great job and as I am having financial problems at the moment they are very understanding.
At the age of 21 on an below average income I never expected to own my own house! After completing a quick inquiry form with Mortgage House we got multiple call backs within days and just 2 months later we had settled me on our very first house! Mortgage house looked at our complicated application and talked us through what we needed to do to get a loan for our first house. Other than a mix up with the settlement date everything was smooth and very straight forward. We are looking forward to our next purchase with mortgage house.
If you want the lowest Fixed Rate Home Loan in the market which comes with a 100% full offset account and a debit card for the offset account, look no further than Mortgage House. Combined with outstanding customer support, the process of applying through to settlement could not have been made any easier. Thank you Mortgage House.
Simple, clear statements. Easy online entry. I am able to talk to a person on the phone straight away when I needed to.
Great fixed rate and great customer service. Was easy to re-finance with Mortgage House. 100% off-set account even with a fixed loan! Would definitely recommend to anyone.
Features wise, the product is great. Offset account with minimal fees. Their customer service though has been very slow in responding to my complaints about interest rates being inconsistent. Initially advertised (late 2010) at 6.89% but I later found out it was a special for loans approved before Feb 2011. Had documents in but they took two months to approve, leading to higher rate of 7.04%. Had to sign or would miss out on house. Later they did another special of 6.94% but did not apply to my account. I called to complain and they agreed to "correct to the 6.94%". It took months for them to actually action this all while promising they'd back date the change and credit the interest - which they still haven't. Aside from this everything has worked OK but I have found a better deal and swallowing the DEF to leave.
Our Mortgage House financial advisor was very good. But it took a long time for things to `happen'. Home Loan to be accepted and worked out, cards to come. Now things seem to be going okay. Very stressful time!! Personally though, I would prefer to be with a bank, in regards to Home Loan, even though the fees may be a little more. I prefer face to face rather than phone, or email communication. I think customer service is the key to a good Home Loan and less stress!!
Personal service - true customer service is rare - Mortgage house has it in spades. We were supported and helped through the loan process, advised on how to save money, and our broker has stayed with us ever since - he's like family now! Great fit for us
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