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Pepper Money customer reviews

Overall rating
6.2/10
Price
5.6/10
Features
5.5/10
Customer service
6.9/10
Convenience
5.9/10
Trust
6.2/10
Based on 58 reviews as rated by the Mozo community. More about the mozo ratings

Recent Pepper Money customer reviews

  • Pepper Money Secured Loan (Fixed)

    Amazing Customer Service, Competitive & Fair!!!

    I have had a great deal of experience with various lenders, and I must admit that Pepper were absolutely brilliant to deal with. They offered a competitive product, they provided a very high level of customer service and were very very fair to deal with from start to finish. No waiting on the phone on hold for hours, in my 5 years that I dealt with Pepper on the approximately dozen occasions I phoned them my call was answered within 5 minutes and I was off the phone and completely satisfied within 15 minutes! When Covid hit and many people immediately found themselves in difficult and somewhat uncertain times, Pepper offered their customers immediate support by halting repayments until a broader plan was able to implemented. There were no penalties or fees applied to the halt of payments, which I would normally expect be the case from other lenders. Pepper offered good old fashioned customer service - and for that I say Thank-you Pepper and I will most certainly be back when I next require finance!

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    Nathan, Western Australia, reviewed 10 days ago
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  • Pepper Money Home Loan

    Service Par Excellence.

    I have received great service from Rosie, Mila and John. All of the these persons are extremely good at what they do and have such a pleasant disposition that really made my dealings with them such a pleasure. They turned a stressful task for me into a simple well informed decision. Thank you once again team Pepper Money Sydney for your much valued assistance.

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    Julian, Western Australia, reviewed 20 days ago
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  • Pepper Money Personal Loan (Fixed, Unsecured)

    Not great

    Look, I knew what I was getting into regarding rates and repayments. However, what I didn’t realise is how bad it was on the following: - no transparency at all. Online banking auto selected but they never actually set me up. I have rung a few times and none of the staff actually address this. - no actual care for your situation. This shocked me. Their focus is on sell the product, let it run, send it to collections as quickly as possible. There is no middle ground. - lied at application point. They are a rate switcher. They discussed on the telephone with me my request. 4 year loan, rate of 9.55%. Application approved, four years later find out it is a 5 year loan at 18.95% That ok, my fault. Should have checked right? Except when you apply they sign you up and give you online aces to an application portal, you set up your profile, your password, complete your app… real smooth and easy. Then you are approved, you log in and accept and at that point, you have no access to online banking because the sign in you had was for your app only. They don really explain or clarify this. So I kept ringing with the wrong access number. Be very wary.

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    Brad, New South Wales, reviewed 4 months ago
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