Pepper Money logo

Pepper Money customer reviews

Overall rating
6.0/10
Price
5.6/10
Features
5.4/10
Customer service
6.7/10
Convenience
5.8/10
Trust
6.1/10
Based on 51 reviews as rated by the Mozo community. More about the mozo ratings

Recent Pepper Money customer reviews

  • Pepper Money Home Loan

    Overall rating   10 / 10
    Easy to deal with

    Everything has men made so easy for me with pepper money and if I need anything I just make a phone call and they answer promptly and are very helpful.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Graham, Queensland, reviewed about 18 hours ago
    More Pepper Money home loan customer reviews
  • Pepper Money Personal Loan (Fixed, Unsecured)

    Overall rating   10 / 10
    Great overall

    Happy with product and great service.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Betty, New South Wales, reviewed 27 days ago
    More Pepper Money car loan customer reviews
  • Pepper Money Personal Loan (Fixed, Unsecured)

    Overall rating   1 / 10
    Not great

    Look, I knew what I was getting into regarding rates and repayments. However, what I didn’t realise is how bad it was on the following: - no transparency at all. Online banking auto selected but they never actually set me up. I have rung a few times and none of the staff actually address this. - no actual care for your situation. This shocked me. Their focus is on sell the product, let it run, send it to collections as quickly as possible. There is no middle ground. - lied at application point. They are a rate switcher. They discussed on the telephone with me my request. 4 year loan, rate of 9.55%. Application approved, four years later find out it is a 5 year loan at 18.95% That ok, my fault. Should have checked right? Except when you apply they sign you up and give you online aces to an application portal, you set up your profile, your password, complete your app… real smooth and easy. Then you are approved, you log in and accept and at that point, you have no access to online banking because the sign in you had was for your app only. They don really explain or clarify this. So I kept ringing with the wrong access number. Be very wary.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Brad, New South Wales, reviewed about 1 month ago
    More Pepper Money personal loan customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.