Once the credit card expired and cancelled the policy.They did not bother sending the letter. Or call me to update to cancel the policy. When I contacted them they send the letter of cancellation. I was so annoyed and moved all my policies from them to another.
Very good coverage. Excellent service provided over the phone. Was in mid COVID period and I did experience extended waiting times.
Much happier now that customer service back in Australia; overseas service personnel were very rude. I like the monthly debit option. Did not like the fact that when we were in lockdown, they would not offer any rebates for a contents only insurer like me. Never had to make a claim and hope not to.
I've been with Real Insurance for 4 years now and I'm very happy with the friendly customer service. They're understanding, outline your insurance details well and always post out any updates on your policies.
Simple claim is now 9 months long. Not in dispute just not ever processed. Hour wait to answer, no return phone calls, no replies to emails, no care factor at all. Stay away from them.
Pros: easy to update the policy each year. Coverage of musical instruments is reasonably priced. Great communication. Policy decreases in cost each year. Cons: could be cheaper overall.
Originally had policy with Hollard but they launched or merged with Real some years ago. Since then had a few claims with Real Insurance and each time the customer service has been abysmal, requiring lots of chasing up by us. There have been numerous excuses but it basically boils down to lack of sufficient staff and the system they operate in that every time you ring you talk to a different person. I know this is the same all over the place but Hollard were really good to deal with and I feel the switch to Real has done them no great service. I will be looking to change insurers once this policy expires.
Pros * Reputable * What you see is what you get Cons * Have't made a claim so can't comment.
I've had to do a few claims with Real & have had no issues at all. Good to know you are covered.
I decided to swap to a different Insurer after 8 years. They refused to stop my direct debit and said I would have to put it in writing, not over the phone or email, but in actual writing and send it in. They said they then had 28 days to "accept" me leaving and cancelling my direct debit. They said I had to have a very good reason. Then the phone calls started at 6am thru to 8pm with questions at first then immature calls asking if I was happy and if i was feeling ok and the list goes on. After 5 days of this I simply cancelled my credit card so they were unable to direct debit it. Not so smart are you now Real Life Bullies! Be very wary of this Companies cancellation Policy. Had a friend get treated in exact same manner so it is obviously something they promote actively to hinder you cancelling without Bullying and harassing tactics. Im now with MLC and much happier.
I find them easy to communicate with and information is readily available.
Haven't had any claims yet so can't really comment there Happy to negotiate renewals each year
They are great
Haven't had an issue with our insurance provider. Good product and good customer service.
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