We got dumped to RHG via RAMS (about a month after we started the initial loan). We asked RHG for a rate cut that is within the same ball park as other lenders. We also mentioned how we have been loyal and reliable customers. They replied with a ridiculous offer - something like 4.29% when all other lenders are around 3.5% or lower. How does an organisation like this attract new customers with rate ???
Very slow to pass on interest rate reductions but speedy to pass on rises... Little to no flexibility with loan. Customer Service Team leader is a jerk very rude and should not be allowed to work with people or animals very surprised that his team are so friendly and helpful.
RAMS sold my loan to RHG who are not writing new loans so they don't reduce the variable interest rate when rates get cut and they have told me I need to change providers but that is hard for me to do - need to go through a family court process to refinance the house, meanwhile my interest rate is much higher than it should be - this is so unfair, I paid high rates when they were high and should enjoy the low rates everyone else is enjoying now.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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