It is hard to make contact by phone with them but when I have had a claim to make the process has been very efficient and fast.
It's local, been good with all claims, fast and easy. Little capacity for face to face service though.
We don't have that much of a choice in the NT on insurers, so you just have to deal with what you have until there is more competition by having more insurance companies in the NT. There a couple, but they don't cover cyclones, so you have to go with this insurer.
Insurers needs to be local when handling customers in Central Australia. Insurers that are centralized / based in a capital city fails. TIO has good local knowledge & operations is very good business etc
My previous insurer was not interested in making sure we had the right cover yet TIO made it easy to buy our contents insurance and to estimate the value of our assets. When my son's brand new bike was stolen from our yard, he was devastated. There are some things TIO can't fix, like the anger that someone can do this to a child, and the loss of our sense of wellbeing. This was offset by the fact that they are there to at least replace the property. It did take a bit longer than expected to replace the bike but they not once made us feel at fault and explained the delays throughout the process.
They are probably not the most cost efficient. However, they cover for everything, and being a Territory Organisation means they are aware what cover Territorians need - unlike other insurance companies from down south. I love that they are also very thorough in accommodating your needs and options to pay fortnightly over the year. This is such a bonus when the cost of living is as high as it is in Darwin.
TIO is an awesome company, they are local with conveniently located claims centres and great local branches they offer a wide range of products. Their claims centre is excellent and their staff are well trained and very helpful.
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