We recently took our a car loan with our local toyota dealer. The turnaround was insanely quick. Our car arrived much quicker than anticipated and we approached a broker regarding a loan. The amount of documentation they required seemed excessive however we trusted our broker. I started to compile all of the required documents when the dealer reached out again. They matched the rate offered by the broker and had us approved same day. We decided to proceed with the dealer as they made the process incredibly smooth. The monthly fees seemed reasonable compared to other loans offered. This loan had $8 p/month fee whereas Macquarie was $15 per month. Ideally I would've liked a more flexible car loan however, we agreed to lock in a fixed price and put any additional money we had into our home loan instead.
More Toyota Insurance car loan customer reviewsThe policy is a great price but DO NOT be fooled once you make a claim if you have issues after that they will wipe your hands off it and you'll be taking it to the ombudsman to get your vehicle repaired to the standard it was before handing it over to them. I will definitely not be reinsuring any of my vehicles with them after my experience. The customer service is appalling a wait of over 7 weeks for them not to not even look at vehicle yet reject the claim of the damages their repaired caused. I have full proof as well.
More Toyota Insurance car insurance customer reviewsReply from Toyota Insurance
Hi Rob,
We are sorry to hear you are dissatisfied with your experience. We would appreciate the opportunity to reach out directly and investigate this. If you could please send your full name and contact number to the following email address: social.marketing@tfal.com.au, our team can get in touch.
Thank you,
Toyota Insurance