Had to travel one day earlier than booked and return one day earlier due to hospital operation scheduled unexpectantly. When I contacted Webjet to advise to change dates of policy, was told that if we intended to claim the difference charged by airline ($470) that they could not change the policy to include the day we flew out. Also, if we put in a claim, there was no guarantee it would be accepted. So we had to choose to either change the dates on the policy and forfeit the claim or put in a claim and leave t h e policy dates as they were. Why bother with insurance then?
Not the cheapest out there but are an honest company and I trust them the most. They sent me a cheque to reimburse me for a mistake they made on a charge 2/3 years before that I hadn't even realised. I appreciate that they went above and beyond to do the right thing. Also Webjet is a really easy and user friendly website to book flights/trips on ensuring you can get the best prices so it is really convenient to use their insurance as well as it is only an extra click away for peace of mind.
Policies say coverage for delays and flight cancellations are covered. We lost $1300 due to a flight delay to an expensive resort on Lord Howe Island for a week. Put in a claim and claim was "declined" on the basis that the cancellation was due to "mechanical breakdown". What a joke.
It covered everything that could have happened. Peace of mind.
Fantastic value and great feeling, so safe and secure no matter what happens! Makes the holiday so much more relaxing.
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