Always prompt and professional when dealing with customer service on the phone and always willing to take that extra step just to make sure you are a satisfied and happy client.
Westpac is trustworthy and have good service. I don't like their account keeping fees so much though but I suppose $5 per month for a second account is fair.
I recommend Westpac is a really good trustworthy bank I've only being with Westpac for about 2 years and i find them really great friendly people.
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