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1st Energy

1st Energy

1st Energy is an Aussie based retailer that sells and markets energy to residential as well as business customers in NSW and VIC and QLD. 

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Who is 1st Energy?

Founded in 2014, 1st Energy is a new Australian retailer that is dedicated to providing simple and cost effective energy as well as solar plans to its customers.


1st Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is 1st Energy available?

1st Energy provides energy related products and services for residents as well as small businesses in New South Wales, Queensland and Victoria.

1st Energy electricity and gas plans and packages

1st Energy provides regular as well as solar energy plans to residential customers. These plans come with money-savvy options such as discounts for paying your bill on time. 

What’s more, your energy plan also has a lifetime benefit, which means you won’t lose your discount offer even after the contract ends. While the plans and tariffs are subject to change, one of the best features of 1st Energy is its price match guarantee. If you find a better price with another provider, you can ask them to match the offer.

1st Energy plans

  • Electricity

  • Gas


1st Energy features to keep in mind

Price match guaranteePrice match guarantee

Ideal for the money savvy customer, if you find a better deal for an equivalent tariff with a different energy retailer, 1st Energy guarantees to match the price. For existing customers, in case they’re unable to provide an equal or lower overall combined cost of energy, you can end your contract without any exit fee.  

Solar energySolar energy

1st Energy also offers solar plans for your home. If you’re looking for sustainable power solutions, just call the 1st Energy support team to discuss your options.  

Monthly billingMonthly billing

When you sign up for an energy account with 1st Energy, you’ll receive a bill every month. If you have a smart meter this will be based on actual reads, whereas if you are on a quarterly read meter, you can nominate an amount during the sign-up process or you can provide your own reads. The quarterly bill is then reconciled to make sure that you are only paying for what you have used.

Digital featuresDigital features

To access the latest energy invoices, account details, meter as as well as usage information online you can simply register on ‘My Account’ from 1st Energy’s website.   

Multiple payment optionsMultiple payment options

1st Energy offers multiple payment options including direct debit, BPAY and Credit Card. In case you don’t want to pay your bill using online or phone banking, you can also mail them a cheque.

Concessions and rebatesConcessions and rebates

You can take advantage of a number of concessions and rebates available with 1st Energy. For example, there’s the Low Income Household Rebate, the Family Energy Rebate and the Medical Energy Rebate. You can read the terms and conditions on 1st Energy’s website to see if you’re eligible for any of the concessions.  

Hardship policyHardship policy

If you’re finding it difficult to pay your energy bills, you can seek help with 1st Energy’s Hardship Policy. Under this policy, you could find alternative solutions such as flexible payment plans or assistance through Government grants. You can call the 1st Energy team from Monday to Friday between 9am and 5pm.


Switching and moving with 1st Energy

Switching to 1st Energy

If you want to switch to 1st Energy, the process is quite simple and straightforward. You can go online and sign up for an energy account or call 1st Energy to get your account transferred. The switch generally happens on your next scheduled read date, which can take anything from a few days to three months. In case you want to transfer immediately, call the retailer’s support team to discuss the option for a special meter read.

Moving with 1st Energy

If you’re an existing 1st Energy customer who is moving home in five or more business days’ time, you can arrange for your electricity connection to be moved by filling a form online. But if you’re moving in less than five days, you’ll need to call 1st Energy to ensure your new home has energy before you move.

1st Energy customer reviews

How are 1st Energy rated by the Mozo community?

1st Energy Electricity

Overall 6.8

Price

Bill clarity

Customer service

Green Friendly

16 Reviews

1st Energy Gas

There are no ratings yet for 1st Energy Gas.

Recent 1st Energy electricity and gas reviews

1st Energy

1st Energy Electricity review

Overall rating   7 / 10

They are great.

Happy with them, my house is well lit.

Full review

Happy with them, my house is well lit.

    Price   6 / 10

    Bill clarity   10 / 10

    Customer service   2 / 10

    Green Friendly   5 / 10

Less

Izabela, South Australia, reviewed 3 months ago

1st Energy

1st Energy Electricity review

Overall rating   8 / 10

Amazing value

I like 1st Energy, the price they give is very competitive and fair.

Full review

I like 1st Energy, the price they give is very competitive and fair.

    Price   10 / 10

    Bill clarity   7 / 10

    Customer service   9 / 10

Less

Dion, Victoria, reviewed over 1 year ago

1st Energy

1st Energy Electricity review

Overall rating   0 / 10

They reel you in with deals but don't commit

This provider promised the best discounts I have ever heard! However they have not lived up to their claims and the discounts offered never came good unless I call and complain! Planning to drop this company!

Full review

This provider promised the best discounts I have ever heard! However they have not lived up to their claims and the discounts offered never came good unless I call and complain! Planning to drop this company!

    Price   2 / 10

    Bill clarity   3 / 10

    Customer service   1 / 10

    Green Friendly   1 / 10

Less

Sonja, New South Wales, reviewed over 1 year ago

1st Energy

1st Energy Electricity review

Overall rating   8 / 10

They are fantastic

1st Energy are very efficient and no waiting on the phone too long and problems solved immediately.

Full review

1st Energy are very efficient and no waiting on the phone too long and problems solved immediately.

    Price   7 / 10

    Customer service   8 / 10

    Green Friendly   8 / 10

Less

Caroline, Victoria, reviewed almost 2 years ago

1st Energy

1st Energy Electricity review

Overall rating   6 / 10

Ok provider of electricity

Ok for today's high prices.

Full review

Ok for today's high prices.

    Price   4 / 10

    Bill clarity   5 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Amber, Victoria, reviewed almost 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare 1st Energy

With so many new electricity providers entering the energy market, there are a range of competitive plans to choose from. To make sure you’re on the best energy plan for your home, use Mozo’s free energy comparison tool to compare 1st Energy amongst other retailers in your area. 

  • Compare Energy

    Find energy plans available in your area in just seconds.

  • Compare now
 
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