1st Energy

1st Energy is an Aussie based retailer that sells and markets energy to residential as well as business customers in NSW and VIC and QLD. 

Who is 1st Energy?

Founded in 2014, 1st Energy is a new Australian retailer that is dedicated to providing simple and cost effective energy as well as solar plans to its customers.

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Where is 1st Energy available?

1st Energy provides energy related products and services for residents as well as small businesses in New South Wales, Queensland and Victoria.

ACT NSW QLD NT SA TAS WA VIC
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1st Energy electricity and gas plans and packages

1st Energy provides regular as well as solar energy plans to residential customers. These plans come with money-savvy options such as discounts for paying your bill on time. 

What’s more, your energy plan also has a lifetime benefit, which means you won’t lose your discount offer even after the contract ends. While the plans and tariffs are subject to change, one of the best features of 1st Energy is its price match guarantee. If you find a better price with another provider, you can ask them to match the offer.

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1st Energy features to keep in mind

Price match guarantee

Ideal for the money savvy customer, if you find a better deal for an equivalent tariff with a different energy retailer, 1st Energy guarantees to match the price. For existing customers, in case they’re unable to provide an equal or lower overall combined cost of energy, you can end your contract without any exit fee.  

Solar energy

1st Energy also offers solar plans for your home. If you’re looking for sustainable power solutions, just call the 1st Energy support team to discuss your options.  

Monthly billing

When you sign up for an energy account with 1st Energy, you’ll receive a bill every month. If you have a smart meter this will be based on actual reads, whereas if you are on a quarterly read meter, you can nominate an amount during the sign-up process or you can provide your own reads. The quarterly bill is then reconciled to make sure that you are only paying for what you have used.

Digital features

To access the latest energy invoices, account details, meter as as well as usage information online you can simply register on ‘My Account’ from 1st Energy’s website.   

Multiple payment options

1st Energy offers multiple payment options including direct debit, BPAY and Credit Card. In case you don’t want to pay your bill using online or phone banking, you can also mail them a cheque.

Concessions and rebates

You can take advantage of a number of concessions and rebates available with 1st Energy. For example, there’s the Low Income Household Rebate, the Family Energy Rebate and the Medical Energy Rebate. You can read the terms and conditions on 1st Energy’s website to see if you’re eligible for any of the concessions.  

Hardship policy

If you’re finding it difficult to pay your energy bills, you can seek help with 1st Energy’s Hardship Policy. Under this policy, you could find alternative solutions such as flexible payment plans or assistance through Government grants. You can call the 1st Energy team from Monday to Friday between 9am and 5pm.

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Switching and moving with 1st Energy

Switching to 1st Energy

If you want to switch to 1st Energy, the process is quite simple and straightforward. You can go online and sign up for an energy account or call 1st Energy to get your account transferred. The switch generally happens on your next scheduled read date, which can take anything from a few days to three months. In case you want to transfer immediately, call the retailer’s support team to discuss the option for a special meter read.

Moving with 1st Energy

If you’re an existing 1st Energy customer who is moving home in five or more business days’ time, you can arrange for your electricity connection to be moved by filling a form online. But if you’re moving in less than five days, you’ll need to call 1st Energy to ensure your new home has energy before you move.

1st Energy customer reviews

The Mozo communicty has rated 1st Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How are 1st Energy rated by the Mozo community?

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1st Energy Electricity
Overall
Price
Bill clarity
Customer service
Green Friendly
46 reviews
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1st Energy Gas
Overall
Price
Bill clarity
Customer service
Green Friendly
2 reviews

Recent 1st Energy electricity and gas reviews

  • 1st Energy Electricity

    1st energy 3/5 stars

    Generally pretty good, only once lost power. But the rates aren't the best. Do need to shop around. Can get better prices else where.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Bob, Queensland, reviewed 5 days ago
  • 1st Energy Electricity

    Very good.

    I think the energy providers are doing a good job.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Xiao, Victoria, reviewed 12 days ago
  • 1st Energy Electricity

    Not sure

    Not sure

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Den, New South Wales, reviewed 15 days ago
  • 1st Energy Electricity

    Don't like any type of bills

    Have no other choice so it dose just fine.

    Price
    Bill clarity
    Customer service
    Green Friendly
    Less
    Tracey, Northern Territory, reviewed 15 days ago
  • 1st Energy Electricity

    Good pricing. Terrible request/response handling

    Miscommunication across departments. Buck passing. Failure to act on requests. Promised to receive calls back. They're not receiving/acting on information I provided. Not taking down correct details on sign up. Technical and computing faults when trying to rectify their mistakes or sign up. No response. Except for when requesting to speak to manager. OK response when threatened with going to another provider or ombudsmen.

    Price
    Customer service
    Green Friendly
    Less
    Andrew, Tasmania, reviewed 23 days ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare 1st Energy

    With so many new electricity providers entering the energy market, there are a range of competitive plans to choose from. To make sure you’re on the best energy plan for your home, use Mozo’s free energy comparison tool to compare 1st Energy amongst other retailers in your area. 

    Compare energy

    Find energy plans available in your area in just seconds.