Founded in 2014, 1st Energy is a new Australian retailer that is dedicated to providing simple and cost effective energy as well as solar plans to its customers.
1st Energy provides energy related products and services for residents as well as small businesses in New South Wales, Queensland and Victoria.
1st Energy provides regular as well as solar energy plans to residential customers. These plans come with money-savvy options such as discounts for paying your bill on time.
What’s more, your energy plan also has a lifetime benefit, which means you won’t lose your discount offer even after the contract ends. While the plans and tariffs are subject to change, one of the best features of 1st Energy is its price match guarantee. If you find a better price with another provider, you can ask them to match the offer.
Ideal for the money savvy customer, if you find a better deal for an equivalent tariff with a different energy retailer, 1st Energy guarantees to match the price. For existing customers, in case they’re unable to provide an equal or lower overall combined cost of energy, you can end your contract without any exit fee.
1st Energy also offers solar plans for your home. If you’re looking for sustainable power solutions, just call the 1st Energy support team to discuss your options.
When you sign up for an energy account with 1st Energy, you’ll receive a bill every month. If you have a smart meter this will be based on actual reads, whereas if you are on a quarterly read meter, you can nominate an amount during the sign-up process or you can provide your own reads. The quarterly bill is then reconciled to make sure that you are only paying for what you have used.
To access the latest energy invoices, account details, meter as as well as usage information online you can simply register on ‘My Account’ from 1st Energy’s website.
1st Energy offers multiple payment options including direct debit, BPAY and Credit Card. In case you don’t want to pay your bill using online or phone banking, you can also mail them a cheque.
You can take advantage of a number of concessions and rebates available with 1st Energy. For example, there’s the Low Income Household Rebate, the Family Energy Rebate and the Medical Energy Rebate. You can read the terms and conditions on 1st Energy’s website to see if you’re eligible for any of the concessions.
If you’re finding it difficult to pay your energy bills, you can seek help with 1st Energy’s Hardship Policy. Under this policy, you could find alternative solutions such as flexible payment plans or assistance through Government grants. You can call the 1st Energy team from Monday to Friday between 9am and 5pm.
If you want to switch to 1st Energy, the process is quite simple and straightforward. You can go online and sign up for an energy account or call 1st Energy to get your account transferred. The switch generally happens on your next scheduled read date, which can take anything from a few days to three months. In case you want to transfer immediately, call the retailer’s support team to discuss the option for a special meter read.
If you’re an existing 1st Energy customer who is moving home in five or more business days’ time, you can arrange for your electricity connection to be moved by filling a form online. But if you’re moving in less than five days, you’ll need to call 1st Energy to ensure your new home has energy before you move.
The Mozo communicty has rated 1st Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
How are 1st Energy rated by the Mozo community?
Miscommunication across departments. Buck passing. Failure to act on requests. Promised to receive calls back. They're not receiving/acting on information I provided. Not taking down correct details on sign up. Technical and computing faults when trying to rectify their mistakes or sign up. No response. Except for when requesting to speak to manager. OK response when threatened with going to another provider or ombudsmen.
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With so many new electricity providers entering the energy market, there are a range of competitive plans to choose from. To make sure you’re on the best energy plan for your home, use Mozo’s free energy comparison tool to compare 1st Energy amongst other retailers in your area.