1st Energy

1st Energy

1st Energy is an Australia based electricity company that sells and markets electricity to residential as well as business customers in NSW and VIC.

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Who is 1st Energy?

Founded in 2014, 1st Energy is a new Australian company that is dedicated to providing simple and cost effective electricity as well as solar plans to its customers.


1st Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is 1st Energy available?

1st Energy provides electricity related products and services for residents as well as small businesses in New South Wales and Victoria. If you’re looking for electricity plans for your home in these states, you may be eligible to apply to 1st Energy for your energy requirements.

1st Energy electricity plans and packages

1st Energy provides electricity as well as solar plans to residential customers. These plans come with money-savvy options such as discounts for paying your bill on time. What’s more, your electricity plan also has a lifetime benefit, which means you won’t lose your discount offer even after the contract ends. While the plans and tariffs are subject to change, one of the best features of 1st Energy is its price match guarantee. If you find a better price with another provider, you can ask them to match the offer.

1st Energy plans

  • Electricity


1st Energy features to keep in mind

Price match guaranteePrice match guarantee

Ideal for the money savvy customer, if you find a better deal for an equivalent tariff with a different energy retailer, 1st Energy guarantees to match the price. For existing customers, in case they’re unable to provide an equal or lower overall combined cost of energy, you can end your contract without any exit fee.  

Solar energySolar energy

1st Energy also offers solar plans for your home. If you’re looking for sustainable power solutions, just call the 1st Energy support team to discuss your options.  

Monthly billingMonthly billing

When you sign up for an electricity account with 1st Energy, you’ll receive a bill every month. If you have a smart meter this will be based on actual reads, whereas if you are on a quarterly read meter, you can nominate an amount during the sign-up process or you can provide your own reads. The quarterly bill is then reconciled to make sure that you are only paying for what you have used.

Digital featuresDigital features

To access the latest electricity invoices, account details, meter as as well as usage information online you can simply register on ‘My Account’ from 1st Energy’s website.   

Multiple payment optionsMultiple payment options

1st Energy offers multiple payment options including direct debit, BPAY and Credit Card. In case you don’t want to pay your bill using online or phone banking, you can also mail them a cheque.

Concessions and rebatesConcessions and rebates

You can take advantage of a number of concessions and rebates available with 1st Energy. For example, there’s the Low Income Household Rebate, the Family Energy Rebate and the Medical Energy Rebate. You can read the terms and conditions on 1st Energy’s website to see if you’re eligible for any of the concessions.  

Hardship policyHardship policy

If you’re finding it difficult to pay your power bills, you can seek help with 1st Energy’s Hardship Policy. Under this policy, you could find alternative solutions such as flexible payment plans or assistance through Government grants. You can call the 1st Energy team from Monday to Friday between 9am and 5pm.


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Switching and moving with 1st Energy

Switching to 1st Energy

If you want to switch to 1st Energy for your home’s electricity needs, the process is quite simple and straightforward. You can go online and sign up for an electricity account or call 1st Energy to get your account transferred. The switch generally happens on your next scheduled read date, which can take anything from a few days to three months. In case you want to transfer immediately, call the retailer’s support team to discuss the option for a special meter read.

Moving with 1st Energy

If you’re an existing 1st Energy customer who is moving home in five or more business days’ time, you can arrange for your electricity connection to be moved by filling a form online. But if you’re moving in less than five days, you’ll need to call 1st Energy to ensure your new home has electricity before you move.

1st Energy customer reviews

How are 1st Energy rated by the Mozo community?

1st Energy Electricity

There are no ratings yet for 1st Energy Electricity.

* Overall rating based on reviews in the past 12 months.

Recent 1st Energy electricity reviews

1st Energy

1st Energy electricity review

Overall rating   7 / 10

Happy for now

Good

    Price   5 / 10

    Bill clarity   6 / 10

    Customer service   6 / 10

    Green Friendly   7 / 10

Less

Bibi (QLD), reviewed 5 months ago

1st Energy

1st Energy electricity review

Overall rating   10 / 10

Competitive premiums and great customer services

This provider is amazing for its easy way to pay bills, cheap options, amazing customer service, and eco friendly value !!

Full review

This provider is amazing for its easy way to pay bills, cheap options, amazing customer service, and eco friendly value !!

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Millie (NSW), reviewed 8 months ago

1st Energy

1st Energy electricity review

Overall rating   6 / 10

Great premiums and competitive customer service ;)

Service is good and prices reasonable, not sure about their green policy but love their electricity! We only have a few blackouts but this probably has nothing to do with the company. I really like the fact this particular company doesn't send...

Full review

Service is good and prices reasonable, not sure about their green policy but love their electricity! We only have a few blackouts but this probably has nothing to do with the company. I really like the fact this particular company doesn't send around door to door salesman.

    Price   6 / 10

    Bill clarity   6 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Simon (VIC), reviewed 8 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare 1st Energy

With so many new electricity providers entering the energy market, there are a number of competitive plans to choose from. To make sure you’re on the cheapest electricity plan, use Mozo’s free electricity comparison tool to compare 1st Energy with other energy providers in your area. All you need to do is enter your postcode and pick the best option for your home.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

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