1st Energy are an energy retailer committed to not only supplying Aussie homes and businesses with great value electricity and gas plans, but to lend a hand to its customers when they need it. 1st Energy are all for their customers, which is why they pride themselves on their high level of customer service.
At the moment, only customers in Victoria have access to 1st Energy’s gas plans.
1st Energy have two gas plan offers for low, medium and high usage households: their 1st Saver gas plan and their standing offer. Both of these offers come with no exit fees, so you’re free to opt out of your gas plan with no penalty. And if you decide that a 1st Energy gas plan isn’t the right option for your home or business, there’s also a ten day cooling off period.
One thing to keep in mind though is that the 1st Saver gas plan does come with a 15% pay on time discount off your usage charge, whereas the standing offer does not.
If you ever needed a reason to shop around on your energy deal, this is it! Once you start comparing different gas plans, if you find a cheaper option on an equivalent offer elsewhere, 1st Energy will match the price.
Whether you prefer to pay through BPAY or your credit card, 1st Energy provides customers with a range of different payment options.
Think you might be eligible for a concession or rebate on your gas plan? You’ll be able to use the 1st Energy website to find out, helping you save on your gas bill.
Although they may be a smaller retailer, 1st Energy say their customer service team is nothing short of mighty. They believe that since they are a smaller company, they’re able to dedicate more time to customer queries or concerns and resolve them in a timely fashion.
Thinking of making the switch to a 1st Energy gas plan? Then you’ll be happy to know that switching is super simple! All you need to do is sign up online, then you’ll be switched over on your next scheduled read date. But if you’re looking to switch more sooner than that, you’ll need to contact 1st Energy to ask for a special meter read.
However, if you’re an existing 1st Energy customer planning to move, you’ll need to get in contact with the retailer five business days before moving day. This way, they’ll be able to make sure you have electricity and gas ready to go by the time you move in.
The Mozo community has rated 1st Energy gas services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I am very unhappy with their services and lack of communication. I have requested paper bills to be sent out to me and they don't bother. I am then sent an enormous bill that has accrued over months. Also when I do pay my bill I receive emails telling me that they will be cutting off my supplies. I am very unhappy with them at the moment.
Want to check out how 1st Energy’s gas plans compare to others on the market? Then head on over to our energy comparison tool to compare some of the gas retailers available in your area.