1st Energy Gas

Founded in 2014, 1st Energy have been providing electricity to Aussie households and small businesses across New South Wales, Queensland and Victoria. But now, Victorian customers will also be able to take advantage of 1st Energy’s gas plans.

Who is 1st Energy?

1st Energy are an energy retailer committed to not only supplying Aussie homes and businesses with great value electricity and gas plans, but to lend a hand to its customers when they need it. 1st Energy are all for their customers, which is why they pride themselves on their high level of customer service.

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Where is 1st Energy available?

At the moment, only customers in Victoria have access to 1st Energy’s gas plans.

ACT NSW QLD NT SA TAS WA VIC
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1st Energy gas plans and packages

1st Energy have two gas plan offers for low, medium and high usage households: their 1st Saver gas plan and their standing offer. Both of these offers come with no exit fees, so you’re free to opt out of your gas plan with no penalty. And if you decide that a 1st Energy gas plan isn’t the right option for your home or business, there’s also a ten day cooling off period. 

One thing to keep in mind though is that the 1st Saver gas plan does come with a 15% pay on time discount off your usage charge, whereas the standing offer does not.

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1st Energy gas features to keep in mind

Competitive pricing 

If you ever needed a reason to shop around on your energy deal, this is it! Once you start comparing different gas plans, if you find a cheaper option on an equivalent offer elsewhere, 1st Energy will match the price. 

Payment flexibility 

Whether you prefer to pay through BPAY or your credit card, 1st Energy provides customers with a range of different payment options. 

Various concessions/rebates 

Think you might be eligible for a concession or rebate on your gas plan? You’ll be able to use the 1st Energy website to find out, helping you save on your gas bill. 

Smaller retailer, better customer service 

Although they may be a smaller retailer, 1st Energy say their customer service team is nothing short of mighty. They believe that since they are a smaller company, they’re able to dedicate more time to customer queries or concerns and resolve them in a timely fashion.

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Switching and moving with 1st Energy

Thinking of making the switch to a 1st Energy gas plan? Then you’ll be happy to know that switching is super simple! All you need to do is sign up online, then you’ll be switched over on your next scheduled read date. But if you’re looking to switch more sooner than that, you’ll need to contact 1st Energy to ask for a special meter read. 

However, if you’re an existing 1st Energy customer planning to move, you’ll need to get in contact with the retailer five business days before moving day. This way, they’ll be able to make sure you have electricity and gas ready to go by the time you move in.

1st Energy gas customer reviews

The Mozo community has rated 1st Energy gas services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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1st Energy Gas
Overall
Price
Bill clarity
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3 reviews
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  • 1st Energy Gas

    Like I said their lack of communication

    I am very unhappy with their services and lack of communication. I have requested paper bills to be sent out to me and they don't bother. I am then sent an enormous bill that has accrued over months. Also when I do pay my bill I receive emails telling me that they will be cutting off my supplies. I am very unhappy with them at the moment.

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    Esther, Victoria, reviewed about 2 months ago
  • 1st Energy Gas

    A professional network

    I like this energy provider because it is a professional network.

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    Jake, New South Wales, reviewed 3 months ago
  • 1st Energy Gas

    Try it out if you

    I just do not like this energy provider, I'm not sure why but I don't.

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    Max, Victoria, reviewed 4 months ago
  • Compare 1st Energy

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