ActewAGL

ActewAGL

ActewAGL is a joint venture between AGL and ACTEW, which together provide energy solutions in Canberra and parts of NSW.

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Who is ActewAGL?

Based in the Australian Capital Territory, ActewAGL was set up in 2000. Along with supplying electricity and natural gas to homes and small businesses, ActewAGL also provides renewable energy for people looking to switch to green power.


ActewAGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is ActewAGL available?

ActewAGL caters to energy needs of residents as well as small businesses across Canberra, Queanbeyan and southern NSW. If you’re looking for packages offering electricity, gas or green energy in one of these areas, you may be eligible to apply to ActewAGL.

ActewAGL electricity and gas plans and packages

You can choose from a number of individual electricity and natural gas packages as well as dual services offered by ActewAGL in ACT as well as NSW. The different plans vary depending on factors like how long your contract is for and if you go for a standard package or one that offers rewards for paying on time.

ActewAGL plans

  • Electricity

  • Gas


ActewAGL features to keep in mind

Solar powerSolar power

If you’ve been wanting to switch to clean energy, you can look up ActewAGL Solar, which will also help reduce your electricity bills and save money in the long run. ActewAGL can install your solar energy system with a 5-year workmanship warranty.

How to pay your billHow to pay your bill

You can pick from several payment options such as direct debit, BPAY, Credit Card, phone banking and Centrepay as per your convenience. You can also post your cheque with your payment slip. If you’d rather go yourself to make the payment you can go to any Post Office or an ACTewAGL store to pay by cash, cheque or EFTPOS.

Online accountOnline account

You can register for a digital account with ActewAGL epayplus, which allows you to pay bills, view your payment history and check consumption details.

Rebate schemesRebate schemes

You could be eligible for a number of rebate schemes offered by ActewAGL on behalf of the ACT and NSW governments. Generally, if there is a price rise, the rebates also increase by the percentage increase of the particular service. These rebates mostly cater to people who hold a current Pensioner Concession card, Health Care card or Veterans' Affairs gold card and/or are dependent on life support equipment.


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Switching and moving with ActewAGL

You will have the flexibility to move or switch your energy account with ActewAGL. The process is fairly simple, however, you will still need to check on the eligibility criteria for connections in specific regions.

When you are moving your account from one address to another, you can simply fill out an online form giving the details of your existing account and requirements for your new home so your account can be moved accordingly.

If you plan to switch to ActewAGL, you will need to provide personal identification documents such as a copy of your your passport, driver’s license, Medicare card, pension card or credit card. You will also need to give your National Metering Identifier (NMI number), which should be mentioned on your current bill. Once you confirm ActewAGL as your energy supplier, they will notify your current provider and the switch will be arranged for when your meter is due for its next reading. But don’t worry, this does not result in disconnection or interruption to your energy supply.

ActewAGL customer reviews

The Mozo community has rated ActewAGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

ActewAGL Electricity

Overall 6.3*

Price

Bill clarity

Customer service

Green Friendly

72 Reviews

ActewAGL Gas

Overall 5.1*

Price

Bill clarity

Customer service

Green Friendly

9 Reviews

* Overall rating based on reviews in the past 12 months.

Recent ActewAGL electricity and gas reviews

ActewAGL

ActewAGL electricity review

Overall rating   9 / 10

Good provider

ActewAGL is a community focused company that has always been reasonable with billing matters.

ActewAGL is a community focused company that has always been reasonable with billing matters.

    Price   6 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Kat (ACT), reviewed 1 day ago

ActewAGL

ActewAGL electricity review

Overall rating   6 / 10

Poor customer service

I didn't find them easy to deal with via phone. Very poor communication

I didn't find them easy to deal with via phone. Very poor communication

    Price   4 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

James (ACT), reviewed 1 day ago

ActewAGL

ActewAGL gas review

Overall rating   7 / 10

Valued even as a student, but issues moving house

As a student moving out of home a few years ago, ActewAGL were full of friendly advice on setting up utilities, what utilities were our responsibility and what were the landlords, and outlining numerous payment options for the bills we received....

As a student moving out of home a few years ago, ActewAGL were full of friendly advice on setting up utilities, what utilities were our responsibility and what were the landlords, and outlining numerous payment options for the bills we received. Upon moving house recently, I found them slightly difficult to deal with in closing the accounts. I could not transfer my details of my old gas account to the address of my new place and had to sign up all over again. It was also difficult for them to find the metre box for my new apartment and took several occasions to get it sorted.

    Price   5 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Jacinta (ACT), reviewed 1 day ago

ActewAGL

ActewAGL electricity review

Overall rating   7 / 10

Customer service has been quite good

They support the community, local charities and sporting teams.

They support the community, local charities and sporting teams.

    Price   6 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Scott (ACT), reviewed about 2 months ago

ActewAGL

ActewAGL electricity review

Overall rating   7 / 10

Customer service has generally been good

ActewAGL are good to deal with. I like that they do "bundling" for cheaper rates.

ActewAGL are good to deal with. I like that they do "bundling" for cheaper rates.

    Price   5 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Carolyn (ACT), reviewed 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare ActewAGL

In a competitive market where energy suppliers are constantly trying to win you over, it’s a good idea to regularly compare providers to see who’s offering the best deal. Start your comparison by looking at the plans and packages offered by ActewAGL and other electricity and gas providers in your area. Enter your postcode in Mozo’s free comparison tool and check out the best energy options for your home.

  • Compare Electricity

    Enter your postcode to compare electricity plans in just seconds.

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