Created in 1837, AGL is one of the oldest integrated energy companies in Australia. It provides gas, electricity and energy related services to 3.8 million residential as well as business customers in Australia.
With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.
AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.
AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.
Electricity
Gas
| Renewable energyRenewable energy | AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW. |
| Payment optionsPayment options | With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending. |
| Digital solutionsDigital solutions | If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away. |
| Flybuys PointsFlybuys Points | You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend. |
| Concessions and rebatesConcessions and rebates | AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time. |
| My AGL IQMy AGL IQ | Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage. |
AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.
If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.
The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I like AGL because they are consistent and reliable and have fair pricing and excellent customer service.
I like AGL because they are consistent and reliable and have fair pricing and excellent customer service.
Renee, New South Wales, reviewed 1 day ago
Sam, Victoria, reviewed 9 days ago
I like AGL because their app is easy to follow and keeps me up to date with costs and usage.
I like AGL because their app is easy to follow and keeps me up to date with costs and usage.
Julie, Victoria, reviewed 11 days ago
Their customer service is terrible. When I installed solar power, it took 3 months to install the smart meter. I did not understand the advice there customer service team gave me and when you phone them you have to wait approximately 14 minutes...
Their customer service is terrible. When I installed solar power, it took 3 months to install the smart meter. I did not understand the advice there customer service team gave me and when you phone them you have to wait approximately 14 minutes just to speak to someone who can barely speak or understand english.
Bryan, Queensland, reviewed about 1 month ago
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
Jane, Queensland, reviewed 6 months ago
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Buying the wrong energy plan can really cost you. So it’s best to compare the different electricity and gas plans and packages from AGL and other energy providers in your area. You can do this by using Mozo's energy comparison tool!
