AGL

AGL

Created in 1837, AGL is one of the oldest integrated energy companies in Australia. It provides gas, electricity and energy related services to 3.8 million residential as well as business customers in Australia.

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Who is AGL?

With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.


AGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is AGL available?

AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.

AGL electricity and gas plans and packages

AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.

AGL plans

  • Electricity

  • Gas


AGL features to keep in mind

Renewable energyRenewable energy

AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.

Payment optionsPayment options

With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.

Digital solutionsDigital solutions

If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.

Flybuys PointsFlybuys Points

You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.

Concessions and rebatesConcessions and rebates

AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.

My AGL IQMy AGL IQ

Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.


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Switching and moving with AGL

AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

AGL Electricity

Overall 6.2*

Price

Bill clarity

Customer service

Green Friendly

850 Reviews

AGL Gas

Overall 6.6*

Price

Bill clarity

Customer service

Green Friendly

92 Reviews

* Overall rating based on reviews in the past 12 months.

Recent AGL electricity and gas reviews

AGL

AGL electricity review

Overall rating   4 / 10

Overpriced and not competitive

I think they are just too expensive compared to other providers on the market. I am currently looking at switching to a new provider for this reason. They need to price themselves more competitively or offer discounts to people who pay on time.

I think they are just too expensive compared to other providers on the market. I am currently looking at switching to a new provider for this reason. They need to price themselves more competitively or offer discounts to people who pay on time.

    Price   3 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Bronwyn (VIC), reviewed 1 day ago

AGL

AGL electricity review

Overall rating   8 / 10

Great company, not many others out there

They are always willing to help when an issue arises.

They are always willing to help when an issue arises.

    Price   6 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Kasey (QLD), reviewed 1 day ago

AGL

AGL electricity review

Overall rating   10 / 10

Always helpful with great discounts

They are understanding in terms of financial hardship. I had a rough period in time where I just lost my job and they were completely understanding and offered me an extension right away. I especially love that I am now rewarded with up to a 17%...

They are understanding in terms of financial hardship. I had a rough period in time where I just lost my job and they were completely understanding and offered me an extension right away. I especially love that I am now rewarded with up to a 17% discount of my electricity and gas, if it's paid on time. I think it's great that people are new to moving out of home like me and can save simply by doing the right thing and paying on time!!

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Nicole (SA), reviewed 12 days ago

AGL

AGL electricity review

Overall rating   9 / 10

Good service offered

Only downside involves phone operators who can sometimes be unhelpful, but apart from this I have had no issues with AGL.

Only downside involves phone operators who can sometimes be unhelpful, but apart from this I have had no issues with AGL.

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Steve (NSW), reviewed 12 days ago

AGL

AGL electricity review

Overall rating   2 / 10

No rewards for being a loyal customer

Too expensive, thinking about changing providers. Rather than getting discounts, the rate has instead gone up with AGL.

Too expensive, thinking about changing providers. Rather than getting discounts, the rate has instead gone up with AGL.

    Price   3 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Paul (NSW), reviewed 13 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare AGL

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