With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.
AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.
AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.
AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.
With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.
If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.
You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.
AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.
Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.
AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.
If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.
The Mozo communicty has rated AGL products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I was having problems paying my bills on time and AGL put me on a bill smoothing plan, I am so glad they have because it has helped me get my bill down quicker, highly suggest talking to them if you have any problems.
Customer Service. When I was moving, I was on hold with Origin for over 5 mins just waiting for them to take my call. In the end, I gave up and called AGL. They answered within 30 seconds and my connections were made within 5 minutes. That was 5 years ago and I haven't looked back.
Great customer service, love the live chat option,makes it easier to communicate. I submit my own readings as they always just estimate our electricity use rather then read the meters, since I've been submitting the correct readings my bills have been cheaper by a couple hundred dollars quarterly.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Buying the wrong energy plan can really cost you. So it’s best to compare the different electricity and gas plans and packages from AGL and other energy providers in your area. You can do this by using Mozo's energy comparison tool!