AGL

AGL

Created in 1837, AGL is one of the oldest integrated energy companies in Australia. It provides gas, electricity and energy related services to 3.8 million residential as well as business customers in Australia.

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Who is AGL?

With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.


AGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is AGL available?

AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.

AGL electricity and gas plans and packages

AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.

AGL plans

  • Electricity

  • Gas


AGL features to keep in mind

Renewable energyRenewable energy

AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.

Payment optionsPayment options

With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.

Digital solutionsDigital solutions

If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.

Flybuys PointsFlybuys Points

You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.

Concessions and rebatesConcessions and rebates

AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.

My AGL IQMy AGL IQ

Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.


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Switching and moving with AGL

AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

AGL Electricity

Overall 6.2*

Price

Bill clarity

Customer service

Green Friendly

850 Reviews

AGL Gas

Overall 6.6*

Price

Bill clarity

Customer service

Green Friendly

92 Reviews

* Overall rating based on reviews in the past 12 months.

Recent AGL electricity and gas reviews

AGL

AGL gas review

Overall rating   2 / 10

Terrible to deal with, expensive and rude

They send a bill, you pay and then they send a notice 3 days later telling you that you are late with payment and the debt collectors will be in contact if not paid. There were also no apologies when they are wrong. I am looking to change...

Full review

They send a bill, you pay and then they send a notice 3 days later telling you that you are late with payment and the debt collectors will be in contact if not paid. There were also no apologies when they are wrong. I am looking to change providers now.

    Price   2 / 10

    Bill clarity   2 / 10

    Customer service   2 / 10

    Green Friendly   2 / 10

Less

Louise (NSW), reviewed about 1 month ago

AGL

AGL electricity review

Overall rating   10 / 10

Terrific customer service

AGL are always happy to help when you call them. They also do not mind explaining things more than once to you if you have trouble understanding something.

Full review

AGL are always happy to help when you call them. They also do not mind explaining things more than once to you if you have trouble understanding something.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   9 / 10

    Green Friendly   9 / 10

Less

Mrs (QLD), reviewed about 1 month ago

AGL

AGL electricity review

Overall rating   9 / 10

I have been happy for many years now.

I have always been treated well.

Full review

I have always been treated well.

    Price   9 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   8 / 10

Less

Jenny (NSW), reviewed 4 months ago

AGL

AGL electricity review

Overall rating   7 / 10

Easy to deal with

Easy to connect and also can accumulate fly buy points

Full review

Easy to connect and also can accumulate fly buy points

    Price   5 / 10

    Bill clarity   7 / 10

    Customer service   5 / 10

    Green Friendly   4 / 10

Less

Brono (NSW), reviewed 5 months ago

AGL

AGL electricity review

Overall rating   8 / 10

Excellent & helpful customer service

When we went through some financial stress, AGL were extremely understanding and were able to offer us a product called bill streaming, which meant we pay a set amount each week. Our electricity remained on without the drama I hear thers go...

Full review

When we went through some financial stress, AGL were extremely understanding and were able to offer us a product called bill streaming, which meant we pay a set amount each week. Our electricity remained on without the drama I hear thers go through, we are extremely grateful to them.

    Price   7 / 10

    Bill clarity   9 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Alexandra (QLD), reviewed 5 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare AGL

Buying the wrong energy plan can really cost you. So it’s best to compare the different electricity and gas plans and packages from AGL and other energy providers in your area on Mozo’s convenient comparison tool before you make a decision. Just enter your postcode and see the best energy options for you.

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