AGL

AGL

Created in 1837, AGL is one of the oldest integrated energy companies in Australia. It provides gas, electricity and energy related services to 3.8 million residential as well as business customers in Australia.

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Who is AGL?

With more than 175 years of experience, AGL sells and markets energy related products to customers across New South Wales, Victoria, South Australia and Queensland. Committed to a sustainable energy future, AGL works with a varied electricity generation portfolio spread across traditional thermal as well as renewable energy generation.


AGL availability

ACT NSW QLD NT SA TAS WA VIC

Where is AGL available?

AGL caters to energy needs of residents as well small businesses across NSW, Victoria, South Australia and Queensland. If you’re looking for packages offering electricity, gas or renewable energy in one of these states, you may be eligible to apply to AGL.

AGL electricity and gas plans and packages

AGL offers multiple electricity and gas packages, both individually as well as dual fuel services. You can choose from different plans offering deals such as discounts for paying on time or for direct debits. The plans also vary depending on if you want to sign up for a long term account at a fixed rate or if you prefer a short term plan with flexible rates. You could be eligible for a once-off credit if you sign up online. AGL also provides tailored solutions for people looking to switch to solar or renewable technologies.

AGL plans

  • Electricity

  • Gas


AGL features to keep in mind

Renewable energyRenewable energy

AGL is committed towards a sustainable energy future and renewable sources make a significant part of its generation capacity, which includes power stations owned, operated or otherwise controlled by AGL. Some of the locations and technologies used to produce clean energy by AGL include landfill gas in Tasmania and Western Australia, Biomass in Queensland and solar in South Australia and NSW.

Payment optionsPayment options

With AGL you can choose from a number of payment options such as direct debit, BPAY, Credit Card and PayPal. If you’re not comfortable with online or phone banking, you can also mail a cheque or money order to AGL, or alternatively, you can go to a post office and make the payment in person. You can opt for a monthly or quarterly bill depending on how often you want to keep track of your energy spending.

Digital solutionsDigital solutions

If you are digital savvy, you can manage your account completely online. From setting it up, to making payments or changes to your plan, everything is just a click away.

Flybuys PointsFlybuys Points

You can also link your AGL account to your Flybuys account and earn one point for every dollar you spend.

Concessions and rebatesConcessions and rebates

AGL offers a number of concessions and rebates for different states such as the Winter Energy Concession in Victoria or the NSW Government Low Income Household Rebate in New South Wales. However, do note that eligibility criteria for these concessions are subject to change from time to time.

My AGL IQMy AGL IQ

Wouldn’t it be great if you could actually measure how you use your energy and then build a personal energy saving action plan? My AGL IQ® is an energy reporting tool, developed by AGL in Australia, which helps you achieve your energy savings goals by allowing you to monitor your energy usage.


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Switching and moving with AGL

AGL allows its customers the flexibility to switch as well as move their energy accounts. If you plan to switch to AGL, in terms of documentation, you’ll need a form of personal identification such as your driver’s license, Medicare card or passport along with a valid email address.

If you’re an existing customer and you’re moving home, you can arrange for your energy connection to be moved online or over the phone. AGL’s customer care is active 24 hours a day all through the week. They even have a separate number for hearing impaired customers. However, you will need to give a notice of one business day as well as safe access to the electricity meter before your connection can be moved. You will however, need to check on the eligibility criteria for moving your connection in specific regional locations.

AGL customer reviews

The Mozo community has rated AGL’s energy related products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

AGL Electricity

Overall 6.2*

Price

Bill clarity

Customer service

Green Friendly

850 Reviews

AGL Gas

Overall 6.6*

Price

Bill clarity

Customer service

Green Friendly

92 Reviews

* Overall rating based on reviews in the past 12 months.

Recent AGL electricity and gas reviews

AGL

AGL gas review

Overall rating   10 / 10

Cheapest by far

Best prices & great service

Full review

Best prices & great service

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Elizabeth (VIC), reviewed 3 days ago

AGL

AGL electricity review

Overall rating   10 / 10

Cheapest

Best rate, great service

Full review

Best rate, great service

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Elizabeth (VIC), reviewed 3 days ago

AGL

AGL electricity review

Overall rating   2 / 10

It turned out O.K.in the end.

I find that the different sections of the organisation do not liaise as they should. I have found it necessary to discuss my account on more than one occasion and blind Freddie could run the accounts section better.

Full review

I find that the different sections of the organisation do not liaise as they should. I have found it necessary to discuss my account on more than one occasion and blind Freddie could run the accounts section better.

    Price   5 / 10

    Bill clarity   5 / 10

    Customer service   2 / 10

    Green Friendly   1 / 10

Less

Jean (NSW), reviewed 19 days ago

AGL

AGL electricity review

Overall rating   8 / 10

Ask and you will recieve a better premium.

AGL seems great when you start, but if your account is late by even a few days they get very aggressive in there push to pay or else attitude. Even if you have a great ongoing payment plan that has fallen short for that period because of rate...

Full review

AGL seems great when you start, but if your account is late by even a few days they get very aggressive in there push to pay or else attitude. Even if you have a great ongoing payment plan that has fallen short for that period because of rate increase or usage increase that doesn't seem to matter. We have never had a problem with supply and power gets restored quickly in event of blackouts.

    Price   6 / 10

    Bill clarity   7 / 10

    Customer service   8 / 10

    Green Friendly   7 / 10

Less

Kate (NSW), reviewed 27 days ago

AGL

AGL electricity review

Overall rating   10 / 10

Excellent

Excellent

Full review

Excellent

    Price   7 / 10

    Bill clarity   8 / 10

    Customer service   10 / 10

    Green Friendly   5 / 10

Less

Reese (NSW), reviewed about 1 month ago

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Compare AGL

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