Alinta Energy

Alinta Energy

Alinta Energy sells and markets energy related products to 800,000 homes and businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia. Alinta has a number of great value plans, in fact it was awarded four Mozo Experts Choice Awards for best value electricity in 2018.

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Who is Alinta Energy?

Starting off with retailing gas in Western Australia in 1995, Alinta Energy evolved into a diverse energy company over the years after a number of mergers and acquisitions. The enterprise operates nine power stations in Australia as well as New Zealand.

Alinta Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Alinta Energy available?

Alinta Energy caters to energy needs of residents as well businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia. If you’re looking for packages offering electricity, natural gas or renewable power in one of these states, you may be eligible to apply to Alinta.

Alinta Energy electricity and gas plans and packages

Alinta Energy offers natural gas and electricity plans for your home with deals such as discount offers for paying on time. Generally, there is no lock in period or exit fees applicable on your account with Alinta.

Alinta Energy plans

  • Electricity

  • Gas

Alinta Energy features to keep in mind

Solar powerSolar power

Alinta Energy provides solar power to customers in Victoria. If you are looking for a solar solution in Victoria, you can apply to Alinta for a suitable plan.

Payment optionsPayment options

Alinta Energy offers a range of online as well as offline payment options to choose from. You can easily pay your gas and electricity bills using your credit card, direct debit or BPAY. Alinta Energy also gives you the option to mail a cheque or go personally to a post office and make your payment.

Bill frequencyBill frequency

With Alinta Energy, you will generally receive your electricity bill about once every three months and your natural gas once every two months.

No lock in periodNo lock in period

One of the best things about Alinta Energy is that your electricity and gas plans come with no lock in period or exit fees. This means that in case you need to make changes to your account you would have the flexibility to do so without having to worry about the extra charges.

MyAccountMyAccount

Alinta Energy lets you manage your bills and payment through an online hub called MyAccount. You can access your account information whenever you want, from the comfort of your home. It lets you review your usage and history, pay bills and upgrade your plan online.

Concessions and rebatesConcessions and rebates

Australians facing difficulty paying their gas and electricity bills because of hardship may be eligible for a relief payment if they have an eligible concession. To apply for the financial assistance, you would have to go through a financial counsellor, who will assess the difficulty before an application can be submitted.

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Switching and moving with Alinta Energy

If you are an existing Alinta Energy customer and you’re shifting home, you can easily move your account as long as your new address is within the area where Alinta provides gas and electricity. All you need to do is call their helpline, which is open from Monday to Friday (8 am to 7 pm) and on Saturday (9 am to 4 pm) to request for the change.

Similarly, if you are currently with another provider and want to switch your account, you can call Alinta Energy and ask for a transfer. There would be certain specific eligibility criteria for different areas.

Alinta Energy customer reviews

The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Alinta Energy Electricity

Overall 6.6

Price

Bill clarity

Customer service

Green Friendly

283 Reviews

Alinta Energy Gas

Overall 6.7

Price

Bill clarity

Customer service

Green Friendly

153 Reviews

Recent Alinta Energy electricity and gas reviews

Alinta Energy

Alinta Energy electricity review

Overall rating   9 / 10

Great company

I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.

Full review

I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.

    Price   9 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   9 / 10

Less

Aleksandra, Queensland, reviewed 16 days ago

Alinta Energy

Alinta Energy electricity review

Overall rating   8 / 10

Decent

Could be better. Late on connections.

Full review

Could be better. Late on connections.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   7 / 10

    Green Friendly   6 / 10

Less

Daniel, Queensland, reviewed 20 days ago

Alinta Energy

Alinta Energy electricity review

Overall rating   8 / 10

Discount

I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.

Full review

I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.

    Price   9 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   6 / 10

Less

Daniel, Queensland, reviewed 22 days ago

Alinta Energy

Alinta Energy gas review

Overall rating   8 / 10

Pricing system needs to be changed

Similar to electricity, the current system they use for pricing gas makes no sense to me since all other must have forms of energy use an opposite model. However I am sure the public do not care about this and thus the industry ends up getting...

Full review

Similar to electricity, the current system they use for pricing gas makes no sense to me since all other must have forms of energy use an opposite model. However I am sure the public do not care about this and thus the industry ends up getting paid three times as much as they should.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

    Green Friendly   9 / 10

Less

Kim, Western Australia, reviewed 27 days ago

Alinta Energy

Alinta Energy gas review

Overall rating   6 / 10

Good and fairly priced

Consistent pricing and the bills are easy to understand.

Full review

Consistent pricing and the bills are easy to understand.

    Price   5 / 10

    Bill clarity   9 / 10

    Customer service   3 / 10

    Green Friendly   8 / 10

Less

Daniel, South Australia, reviewed 27 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare Alinta Energy

To make sure you are not wasting money on an inefficient plan, you must regularly assess the different electricity and gas packages available. Compare Alinta Energy and other electricity and gas providers in your area on Mozo’s convenient comparison tool to see if it’s time for a switch. Just enter your postcode and see the best options for you.

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