Alinta Energy sells and markets energy related products to over 1.2 million homes and businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia.
Starting off with retailing gas in Western Australia in 1995, Alinta Energy evolved into a diverse energy company over the years after a number of mergers and acquisitions. The enterprise operates nine power stations in Australia as well as New Zealand.
Alinta Energy caters to the energy needs of residents as well small and large businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia. If you’re looking for packages offering electricity, natural gas or renewable power in one of these states, you may be eligible to apply to Alinta Energy.
Alinta Energy offers natural gas and electricity plans for your home with deals such as discount offers for paying on time. Generally, there is no lock in period or exit fees applicable on your account with Alinta Energy.
Electricity
Gas
| Solar powerSolar power | Alinta Energy provides solar power to customers in Victoria. If you are looking for a solar solution in Victoria, you can apply to Alinta Energy for a suitable plan. |
| Payment optionsPayment options | Alinta Energy offers a range of online as well as offline payment options to choose from. You can easily pay your gas and electricity bills using your credit card, direct debit or BPAY. Alinta Energy also gives you the option to mail a cheque or go personally to a post office and make your payment. |
| Bill frequencyBill frequency | With Alinta Energy, you will generally receive your electricity bill about once every three months and your natural gas once every two months. |
| No lock in periodNo lock in period | One of the best things about Alinta Energy is that your electricity and gas plans come with no lock in period or exit fees. This means that in case you need to make changes to your account you have the flexibility to do so without having to worry about the extra charges. |
| MyAccountMyAccount | With Alinta Energy you can manage your bills and payment through an online hub called MyAccount. You can access your account information whenever you want, from the comfort of your home. It lets you review your usage and history, pay bills and upgrade your plan online. |
| Alinta Energy RewardsAlinta Energy Rewards | To sweeten the deal, you can also snag rewards with Alinta Energy, including discounts on movies, theme park tickets, gift cards and more. You can access this rewards program through MyAccount. |
| Concessions and rebatesConcessions and rebates | Australians facing difficulty paying their gas and electricity bills because of hardship may be eligible for a relief payment if they have an eligible concession. To apply for the financial assistance, you would have to go through a financial counsellor, who will assess the difficulty before an application can be submitted. |
If you are an existing Alinta Energy customer and you’re shifting home, you can easily move your account as long as your new address is within the area where Alinta Energy provides gas and electricity. All you need to do is call their helpline, which is open from Monday to Friday (8 am to 9 pm) and on Saturday (9 am to 6 pm) to request the change.
Similarly, if you are currently with another provider and want to switch your account, you can call Alinta Energy and ask for a transfer. There would be certain specific eligibility criteria for different areas.
The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Customer service is so poor but the price is competitive
Customer service is so poor but the price is competitive
Madeleine, Queensland, reviewed about 1 month ago
As long as you pay your bills before the due date they are excellent, and even if you can't pay your bills ahead of the due date their prices are still pretty good. I'd highly recommend this provider to everyone.
As long as you pay your bills before the due date they are excellent, and even if you can't pay your bills ahead of the due date their prices are still pretty good. I'd highly recommend this provider to everyone.
Roberta, Queensland, reviewed about 1 month ago
Pros - easy process to setup and maintain usage Cons - are not competitive with prices compared to Kleenheat
Pros - easy process to setup and maintain usage Cons - are not competitive with prices compared to Kleenheat
Dimitri, Western Australia, reviewed about 1 month ago
We switched to Alinta after our previous electric company wanted way too much. They were easy to speak with and have been quite accomodating whenever we change our monthly payments.
We switched to Alinta after our previous electric company wanted way too much. They were easy to speak with and have been quite accomodating whenever we change our monthly payments.
Katalina, Queensland, reviewed about 2 months ago
I have been with this provider for about 45 years and have never had problems with them. They have been efficient and cheap.
I have been with this provider for about 45 years and have never had problems with them. They have been efficient and cheap.
John, Western Australia, reviewed about 2 months ago
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
In order to make sure you're still on the best deal around, it's important to regularly shop around on different electricity and gas packages available to you. Compare Alinta Energy and other electricity and gas providers in your area on Mozo’s convenient comparison tool to see if it’s time for a switch.