Alinta Energy

Alinta Energy sells and markets energy related products to over 1.2 million homes and businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia.

Who is Alinta Energy?

Starting off with retailing gas in Western Australia in 1995, Alinta Energy evolved into a diverse energy company over the years after a number of mergers and acquisitions. The enterprise operates nine power stations in Australia as well as New Zealand.

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Where is Alinta Energy available?

Alinta Energy caters to the energy needs of residents as well small and large businesses across New South Wales, Victoria, Queensland, South Australia and Western Australia. If you’re looking for packages offering electricity, natural gas or renewable power in one of these states, you may be eligible to apply to Alinta Energy.

ACT NSW QLD NT SA TAS WA VIC
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Alinta Energy electricity and gas plans and packages

Alinta Energy offers natural gas and electricity plans for your home with deals such as discount offers for paying on time. Generally, there is no lock in period or exit fees applicable on your account with Alinta Energy.

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Alinta Energy features to keep in mind

Solar power

Alinta Energy provides solar power to customers in Victoria. If you are looking for a solar solution in Victoria, you can apply to Alinta Energy for a suitable plan.

Payment options

Alinta Energy offers a range of online as well as offline payment options to choose from. You can easily pay your gas and electricity bills using your credit card, direct debit or BPAY. Alinta Energy also gives you the option to mail a cheque or go personally to a post office and make your payment.

Bill frequency

With Alinta Energy, you will generally receive your electricity bill about once every three months and your natural gas once every two months.

No lock in period

One of the best things about Alinta Energy is that your electricity and gas plans come with no lock in period or exit fees. This means that in case you need to make changes to your account you have the flexibility to do so without having to worry about the extra charges.

MyAccount

With Alinta Energy you can manage your bills and payment through an online hub called MyAccount. You can access your account information whenever you want, from the comfort of your home. It lets you review your usage and history, pay bills and upgrade your plan online.

Alinta Energy Rewards

To sweeten the deal, you can also snag rewards with Alinta Energy, including discounts on movies, theme park tickets, gift cards and more. You can access this rewards program through MyAccount.

Concessions and rebates

Australians facing difficulty paying their gas and electricity bills because of hardship may be eligible for a relief payment if they have an eligible concession. To apply for the financial assistance, you would have to go through a financial counsellor, who will assess the difficulty before an application can be submitted.

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Switching and moving with Alinta Energy

If you are an existing Alinta Energy customer and you’re shifting home, you can easily move your account as long as your new address is within the area where Alinta Energy provides gas and electricity. All you need to do is call their helpline, which is open from Monday to Friday (8 am to 9 pm) and on Saturday (9 am to 6 pm) to request the change.

Similarly, if you are currently with another provider and want to switch your account, you can call Alinta Energy and ask for a transfer. There would be certain specific eligibility criteria for different areas.

Alinta Energy customer reviews

The Mozo communicty has rated Alinta Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Alinta Energy Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
320 reviews
Icon of Gas
Alinta Energy Gas
Overall
6.8 /10
Price
Bill clarity
Customer service
Green Friendly
165 reviews

Recent Alinta Energy electricity and gas reviews

  • Alinta Energy Electricity review

    Overall rating   8 / 10
    Alinta energy are reliable and affordable.

    I installed solar panels to support the costs of electricity. Alinta are a great option for cost with or without solar panels.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Natasha, Victoria, reviewed 11 days ago
  • Alinta Energy Electricity review

    Overall rating   1 / 10
    Takes no responsibility for any faults!

    We had a power outage at one phase of the house, called our electrician for an expert opinion. He checked everything, and we realised the fault is outside the house and with the provider. We followed the appropriate instructions. Interestingly Alinta Energy takes no responsibility, believes this is purely Energex's issue, and we should directly deal with Energex. If we are paying our bills to Alinta, we need at least an element of cooperation and some responsibility. If we want to keep calling around, I do not understand what is the role of Alinta. Let's deal directly with Energex then and cut the middle man out! The customer service is also very poor, I asked to talk to the supervisor, after 50 minutes of phone discussion I could not communicate with him and he did not understand what the issue was. Just asked me to call Energex as Alinta has nothing to do with it (they jst send the bill and collect the money without accepting any responsibility!).

    Price
    2 / 10
    Bill clarity
    10 / 10
    Customer service
    1 / 10
    Green Friendly
    5 / 10
    Less
    Mohsen, Queensland, reviewed 17 days ago
  • Alinta Energy Gas review

    Overall rating   10 / 10
    Awesome customer service

    Lowered my bill when I was in a payment plan.

    Price
    7 / 10
    Bill clarity
    9 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Kim, Western Australia, reviewed 18 days ago
  • Alinta Energy Electricity review

    Overall rating   2 / 10
    Do not recommend.

    They said their prices were lower and that the discount will make it even lower. IT DID NOT. Also I have solar panels and I know someone else with them that gets a great credit for them. I do not. More expensive than with my previous provider.

    Price
    4 / 10
    Bill clarity
    7 / 10
    Customer service
    5 / 10
    Green Friendly
    2 / 10
    Less
    Lana, Queensland, reviewed about 1 month ago
  • Alinta Energy Electricity review

    Overall rating   5 / 10
    Expensive

    Expensive

    Price
    2 / 10
    Bill clarity
    5 / 10
    Less
    Rebecca, Western Australia, reviewed about 1 month ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Alinta Energy

    In order to make sure you're still on the best deal around,  it's important to regularly shop around on different electricity and gas packages available to you. Compare Alinta Energy and other electricity and gas providers in your area on Mozo’s convenient comparison tool to see if it’s time for a switch. 

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