Alinta Energy Electricity

Alinta Energy supplies electricity, natural gas and solar energy to 800,000 homes and businesses in Australia. 

Who is Alinta Energy?

Having started as AlintaGas in Western Australia in 1995, Alinta Energy has come a long way today as a provider of multiple energy related products in the country. With nine power stations in Australia and New Zealand, Alinta Energy manages fuel sources and transportation, while maintaining competitive prices through their wholesale market operations.

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Where does Alinta Energy provide electricity?

While Alinta Energy has its presence in Victoria, South Australia as well as Western Australia, it provides electricity only in the first two states. If you are looking for electricity plans and packages for your home or business in VIC or SA, you may be eligible to apply to Alinta Energy.

ACT NSW QLD NT SA TAS WA VIC
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Alinta Energy electricity plans and packages

Alinta Energy provides individual electricity plans as well as dual fuel packages for your home with special deals such as discount offers for paying on time. One of the advantages of having an electricity account with Alinta Energy is that it offers plans with no lock in period or exit fees.

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Key features for electricity plans with Alinta Energy

Solar energy

Alinta Energy provides solar solutions to customers in South Australia and Victoria. If you are looking for solar power in these states, you can apply to Alinta for your energy needs.

Multiple modes of payment

You can choose from a number of options to pay your Alinta Energy electricity bill. You can make a payment using your credit card, set-up a direct debit account or use BPAY. If you prefer the traditional payment methods of mailing a cheque or going to the Australian Post to pay up in person, you can do that as well.

Bill frequency

You will generally receive your Alinta Energy electricity bill approximately once every three months.

No lock in period

One of the key feature with Alinta Energy is that its plans come with no lock in period or exit fees. This gives you a fair amount of flexibility in case you need to make changes to your account.

Digital solutions

Your electricity bill can vary significantly for different reasons and seasons and it’s a good idea to keep a track of your usage and spending. That’s why a digital hub like Alinta’s MyAccount lets you conveniently keep a tab on your account information, pay your bills and upgrade your energy plan online.

Financial assistance

If you are finding it challenging to pay your electricity bills because of hardship, you may be eligible for a relief payment if you have an eligible concession. To apply for the financial assistance, you need to go through a financial counsellor, who will assess the difficulty before your application can be submitted.

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Switching and moving your electricity plan with Alinta Energy

Switching

The process to switch your electricity account with Alinta Energy is quite simple and straightforward. You simply call customer care at Alinta and request for a switch from your existing provider. There would be certain specific eligibility criteria for different areas.

Moving

If you already have an electricity account with Alinta Energy, and are moving home, you can simply call an energy consultant at Alinta to get your account transferred. The shift will of course be subject to certain conditions, such as, Alinta Energy must be available in the area where you are moving. You can call Alinta Energy from Monday to Friday (8 am to 7 pm) and on Saturday (9 am to 4 pm) to ask for the change.

Alinta Energy customer reviews

The Mozo communicty has rated Alinta Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

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Alinta Energy Electricity
Overall
6.7 /10
Price
Bill clarity
Customer service
Green Friendly
320 reviews

Recent Alinta Energy electricity reviews

  • Alinta Energy Electricity review

    Overall rating   8 / 10
    Alinta energy are reliable and affordable.

    I installed solar panels to support the costs of electricity. Alinta are a great option for cost with or without solar panels.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Natasha, Victoria, reviewed 2 months ago
  • Alinta Energy Electricity review

    Overall rating   1 / 10
    Takes no responsibility for any faults!

    We had a power outage at one phase of the house, called our electrician for an expert opinion. He checked everything, and we realised the fault is outside the house and with the provider. We followed the appropriate instructions. Interestingly Alinta Energy takes no responsibility, believes this is purely Energex's issue, and we should directly deal with Energex. If we are paying our bills to Alinta, we need at least an element of cooperation and some responsibility. If we want to keep calling around, I do not understand what is the role of Alinta. Let's deal directly with Energex then and cut the middle man out! The customer service is also very poor, I asked to talk to the supervisor, after 50 minutes of phone discussion I could not communicate with him and he did not understand what the issue was. Just asked me to call Energex as Alinta has nothing to do with it (they jst send the bill and collect the money without accepting any responsibility!).

    Price
    2 / 10
    Bill clarity
    10 / 10
    Customer service
    1 / 10
    Green Friendly
    5 / 10
    Less
    Mohsen, Queensland, reviewed 3 months ago
  • Alinta Energy Electricity review

    Overall rating   2 / 10
    Do not recommend.

    They said their prices were lower and that the discount will make it even lower. IT DID NOT. Also I have solar panels and I know someone else with them that gets a great credit for them. I do not. More expensive than with my previous provider.

    Price
    4 / 10
    Bill clarity
    7 / 10
    Customer service
    5 / 10
    Green Friendly
    2 / 10
    Less
    Lana, Queensland, reviewed 3 months ago
  • Alinta Energy Electricity review

    Overall rating   5 / 10
    Expensive

    Expensive

    Price
    2 / 10
    Bill clarity
    5 / 10
    Less
    Rebecca, Western Australia, reviewed 3 months ago
  • Alinta Energy Electricity review

    Overall rating   10 / 10
    Excellent value for money

    Incredible discount scheme if bill paid on time. Competitive rates. Reliable energy. Fantastic customer service.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Katie, Queensland, reviewed 3 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Alinta Energy

    Have you been wondering if your electricity bills are a bit high for the amount of energy you use? Don’t just ignore your quarterly bills because it’s possible that you could find a cheaper deal with a simple online comparison. Find out by using Mozo's energy comparison tool. 

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