Having started as AlintaGas in Western Australia in 1995, Alinta Energy has come a long way today as a provider of multiple energy related products in the country. With nine power stations in Australia and New Zealand, Alinta Energy manages fuel sources and transportation, while maintaining competitive prices through their wholesale market operations.
While Alinta Energy has its presence in Victoria, South Australia as well as Western Australia, it provides electricity only in the first two states. If you are looking for electricity plans and packages for your home or business in VIC or SA, you may be eligible to apply to Alinta Energy.
Alinta Energy provides individual electricity plans as well as dual fuel packages for your home with special deals such as discount offers for paying on time. One of the advantages of having an electricity account with Alinta Energy is that it offers plans with no lock in period or exit fees.
Alinta Energy provides solar solutions to customers in South Australia and Victoria. If you are looking for solar power in these states, you can apply to Alinta for your energy needs.
You can choose from a number of options to pay your Alinta Energy electricity bill. You can make a payment using your credit card, set-up a direct debit account or use BPAY. If you prefer the traditional payment methods of mailing a cheque or going to the Australian Post to pay up in person, you can do that as well.
You will generally receive your Alinta Energy electricity bill approximately once every three months.
One of the key feature with Alinta Energy is that its plans come with no lock in period or exit fees. This gives you a fair amount of flexibility in case you need to make changes to your account.
Your electricity bill can vary significantly for different reasons and seasons and it’s a good idea to keep a track of your usage and spending. That’s why a digital hub like Alinta’s MyAccount lets you conveniently keep a tab on your account information, pay your bills and upgrade your energy plan online.
If you are finding it challenging to pay your electricity bills because of hardship, you may be eligible for a relief payment if you have an eligible concession. To apply for the financial assistance, you need to go through a financial counsellor, who will assess the difficulty before your application can be submitted.
The process to switch your electricity account with Alinta Energy is quite simple and straightforward. You simply call customer care at Alinta and request for a switch from your existing provider. There would be certain specific eligibility criteria for different areas.
If you already have an electricity account with Alinta Energy, and are moving home, you can simply call an energy consultant at Alinta to get your account transferred. The shift will of course be subject to certain conditions, such as, Alinta Energy must be available in the area where you are moving. You can call Alinta Energy from Monday to Friday (8 am to 7 pm) and on Saturday (9 am to 4 pm) to ask for the change.
The Mozo communicty has rated Alinta Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
The Mozo community has rated Alinta Energy’s products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
Don’t use this company. Poor customer service. Stay away.
More Alinta Energy electricity customer reviewsThey are also reliable, don’t over price, have good customer service, polite phone manner, have payment plans if you do get bogged down in bills and trying to pay them as they offer payment plans when in need.
More Alinta Energy electricity customer reviewsInitially the sign up was easy and staff friendly. I recently switched to solar power with a feed in of about 10 cents. That is set to change down to 6 cents from the 1st August. When attempting to compare energy providers the bills are complicated to read. It's not specified if the rate is on or off peak and the % discount on the usage is not listed. Overall it's not user friendly as I imagine most companies would be the same in order to deter customers switching providers. My bills over summer/autumn were in credit, however with the slightest bit of cloud solar is useless and my bills are almost as they were prior.
More Alinta Energy electricity customer reviewsThe bill is always on time and within reason. They are easy to read and pay with clear details. I never have unnecessary black outs. They provide a good service.
More Alinta Energy electricity customer reviewsGreat rates and easy to switch over to them.
More Alinta Energy electricity customer reviewsHave you been wondering if your electricity bills are a bit high for the amount of energy you use? Don’t just ignore your quarterly bills because it’s possible that you could find a cheaper deal with a simple online comparison. Find out by using Mozo's energy comparison tool.