Customers in New South Wales, Victoria, South-East Queensland, South Australia and the Australian Capital Territory can currently sign up to Amber.
One of the great things about Amber energy is the fact that their customers will always have access to wholesale energy prices, keeping them from being stung by any price markups.
For example, Amber guarantees that if customers do pay more than the Victorian Default Offer (VDO) - or the default market offer - the company will credit you the difference at the end of the financial year.
Amber customers can also opt for a GreenPower energy plan, which allows users to go beyond carbon offsetting (such as carbon neutral or GreenPower plans) to actually use more green energy. There are also no lock-in contracts or exit fees with Amber energy plans, though Amber does charge a $15 monthly subscription fee, which they say helps provide customers with wholesale prices.
Amber are forward thinkers and their approach to technology is no different. With their free app customers will be able to view live wholesale energy prices as they change as well as check out their usage history or make use of the 12 hour forecast for wholesale prices.
Amber promises that their customers won’t pay more than they need to by capping prices once they hit the VDO price.
It’s no trouble if you find that Amber isn’t right for your household, as there are no lock-in contracts or exit fees.
If you’d like to become an Amber customer, you’ll need to sign up online which takes less than three minutes to do.Switching to Amber is free, however, if you don’t have a smart meter installed they will do this for you ($75 charge per year).
You won’t need to contact your current retailer either, as Amber will handle this on your behalf. Once the 10 day cooling off period has passed, Amber requires a meter read, so you can get a final bill from your old retailer. This might take a little longer if you have a traditional meter installed.
When it comes to moving house, it’s easy with Amber - the Amber mobile app has a feature that allows you to provide all the necessary details to arrange your move.
The Mozo community has rated Amber Electric products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
These guys are amazing. From their customer service to their unrelenting priority for their customers and the environment. This is the future, this is my children’s future! Can’t praise them enough. Since being with Amber, my children, who have been raised in a day where electricity, the internet etc is on tap 24/7, we have had many conversations and education on the subject of reducing our consumption during peak times for the greater good and it has really helped them to understand the bigger picture and how/why us, as individuals, can make a difference.
It’s an energy saving company for your money and the service is really bad for your communication wise but when you have Mozo everything is different!
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