As a product of energy retailer, Energy Locals, Amber Electric are striving toward a future where renewable energy is the norm - and they want to help Aussie customers save a few dollars along on the way!
Customers in New South Wales, Victoria, South-East Queensland, South Australia and the Australian Capital Territory can currently sign up to Amber Electric.
One of the great things about Amber Electric is the fact that their customers will always have access to wholesale electricity prices, keeping them from being stung by any price markups. Amber Electric will even pay you to use electricity when wholesale prices turn negative or, in the event that prices spike, Amber Electric guarantee that customers won’t ever pay more than the Victorian Default Offer (VDO) by capping prices.
As Amber Electric partner with Energy Locals customers can also opt for a GreenPower plan if they don’t want to install solar panels on their home. There are also no lock-in contracts or exit fees with Amber Electric’s electricity plans, though Amber Electric does charge a $15 monthly subscription fee, which they say helps provide customers with wholesale electricity prices.
Amber Electric are forward thinkers and their approach to technology is no different. With their free app customers will be able to view live wholesale electricity prices as they change as well as check out their usage history or make use of the 12 hour forecast for wholesale prices.
Amber Electric are a part of Energy Locals, a retailer that shares the same focus on a sustainable future while making the time to work with various communities and charities.
Amber Electric promise that their customers won’t pay more than they need to by capping prices once they hits the VDO price.
It’s no trouble if you find that Amber Electric isn’t right for your household, as there are no lock-in contracts or exit fees.
If you’d like to become an Amber Electric customer, you’ll need to sign up online which takes less than three minutes to do. Since Amber Electric hasn’t officially launched, you will be placed onto the waiting list for when the time comes. Switching to Amber Electric is free, however, if you don’t have a smart meter installed they will do this for you ($75 charge per year).
You won’t need to contact your current retailer either, as Amber Electric will handle this on your behalf. Once the 10 day cooling off period has passed, Amber Electric require a meter read, so you can get a final bill from your old retailer. This might take a little longer if you have a traditional meter installed.
As you’ve probably gathered by now, Amber Electric is still in its early stages, so there is no current information about moving house.
The Mozo communicty has rated Amber Electric products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
I have been looking to have cheaper rates and finally wholesale prices that has halved our bill which allows me to enjoy some comforts all year round. Pros, wholesale rates, notifications on current prices on app, monthly bills. Cons? Had to go on waiting list.
Amber gives GREAT energy prices, and great solar feed in tariffs as you get the market rate for what you send to the grid and what you consume from the grid. Our household bill is lower with Amber, even through the summer period. The app is very easy to use and see the current electricity price, and your daily usage and time of day usage also.
Amber’s App is still in development. It has a ‘bill estimate’ feature to show you what the cost of your electricity has been over the last 30 days, but it is not configured to include all the applicable charges, so it is unintentionally misleading to anyone who’s relying on it . Their customer service, however , is second to none. Very personalised, very responsive, and genuinely interested in helping to solve problems. Each staff member takes accountability - you don’t get ticketed and ignored for days on end.
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Want to find out how Amber Electric fares compared to other retailers in the market? Then head on over to our energy comparison tool.