CovaU

CovaU Energy (pronounced like, “cover you”) is an Australian electricity and gas retailer based in Sydney. It offers electricity and natural gas plans to households and businesses in New South Wales and Victoria. In 2020, CovaU was recognised for its great value gas and solar-friendly electricity plans with two Mozo Experts Choice Awards.

Who is CovaU?

Since it was establishment in 2014, CovaU Energy has been focussed on bringing Aussie households and businesses reliable and affordable energy. With a range of competitive plans and payment options to choose from, CovaU customers can also benefit from hands-on account management. AS if that’s not enough, CovaU has its very own rewards program!

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Where is CovaU available?

CovaU Energy offers electricity and natural gas plans to both businesses and households in New South Wales and Victoria. If you are looking for energy plans and packages in these states, you may be eligible to apply to CovaU.

ACT NSW QLD NT SA TAS WA VIC
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CovaU electricity and gas plans and packages

CovaU Energy provides a variety of gas and electricity packages to residential and business customers. These packages come with competitive rates and discounts for paying your bill on time. You can also opt for a plan with no exit fees for a little more flexibility in your energy plan. CovaU also has its own rewards program, which you’ll become eligible for once you sign up for an account and pay your first bill.

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CovaU features to keep in mind

CovaU Rewards

Through the CovaU Energy rewards program, you’ll be able to score discounts on a tonne of cool stuff like dining, travel, hotel, groceries and theme parks! It’s free to sign up for the rewards program once you’ve got an energy account with CovaU and have paid your first bill.

Refer-a-friend

Love CovaU? Refer a friend and both of you can be rewarded! Your friend will get a $50 credit in their account, while you can score a $50 EFTPOS gift card for each friend you refer.

Tip-top customer service

With individually assigned consultants and account managers, a LiveChat on the website and a 24/7 phone line, you’ll never be left in the dark when it comes to your CovaU plan.

Concessions and rebates

You could be eligible for a number of state government concessions and rebates, which are
meant to help low income earners pay their energy bills. The schemes vary for each state
and you’ll need to check for specific eligibility criteria. CovaU also has a Hardship Policy,
which identifies and assists vulnerable customers to manage their energy costs.

Monitor Your Account

You can access your online CovaU account at any time, anywhere in the world. Through this account, you can monitor your energy usage, pay your bills online, and update your details.

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Switching and moving with CovaU

With an active customer care team, you won’t have any trouble switching or moving your
energy plans with CovaU, as long as you’re within the area where they operate. To organise your new connection for a hassle free move, just give them a call.

CovaU customer reviews

The Mozo communicty has rated CovaU products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How has the Mozo community rated CovaU’s energy products and services? Check out ratings and reviews below.

Icon of Electricity
CovaU Electricity
Overall
6.8 /10
Price
Bill clarity
Customer service
Green Friendly
17 reviews
Icon of Gas
CovaU Gas
Overall
0.0 /10
Price
Bill clarity
Customer service
1 reviews

Recent CovaU electricity and gas reviews

  • CovaU Electricity review

    Overall rating   9 / 10
    I would highly recommend CovaU to anyone.

    I compared the market for an alternative to AGL when I was dissatisfied with the service they offered (or lack of it). So I experienced a seamless transfer with my electricity account and I would highly recommend them to anybody who is searching for an alternative provider. In fact I just spoke to a Customer Service Representative with a minor billing query and it was no trouble at all for him to rectify on the spot - none of this waiting 48 hrs for email responses.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Ken, New South Wales, reviewed 3 months ago
  • CovaU Electricity review

    Overall rating   10 / 10
    Always satisfied with a positive outcome.

    Very happy with the customer service that was provided by Covau. Outcome of call was complete with nothing left pending. Highly recommend.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Less
    Elizabeth, New South Wales, reviewed 5 months ago
  • CovaU Electricity review

    Overall rating   10 / 10
    Great customer service.

    They are excellent for customer services. The person I spoke with found ways to solve my issues. He has done wonderful services. Also the phone line was disconnected while he was solving the issues and he called me back which saved my time. I didn't need to call back and started all over again with another person.

    Price
    8 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Onanong, New South Wales, reviewed 5 months ago
  • CovaU Electricity review

    Overall rating   8 / 10
    Professional efficient service.

    The staff member provided professional help in this area. Well mannered. Pleased with his assistance. Recommend CovaU to others.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    9 / 10
    Less
    Jennifer, New South Wales, reviewed 5 months ago
  • CovaU Electricity review

    Overall rating   8 / 10
    CovaU Great Prices, Good Customer Service

    Overall I like CovaU, they have very competitive prices and great customer service. Any issues I have had were fixed in one phone call.

    Price
    10 / 10
    Bill clarity
    8 / 10
    Customer service
    10 / 10
    Less
    Pietro, New South Wales, reviewed 5 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare CovaU

    Are you sure your current energy plan is giving your the best value for your money? No need to guess, find out for yourself by comparing the different electricity and gas plans from CovaU and other energy providers in your area on Mozo’s free energy comparison tool. 

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