CovaU

CovaU

CovaU Energy (pronounced like, “cover you”) is an Australian electricity and gas retailer based in Sydney. It offers electricity and natural gas plans to households and businesses in New South Wales and Victoria. CovaU won three Mozo Experts Choice Awards in NSW for 2018. 

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Who is CovaU?

Since it was establishment in 2014, CovaU Energy has been focussed on bringing Aussie households and businesses reliable and affordable energy. With a range of competitive plans and payment options to choose from, CovaU customers can also benefit from hands-on account management. AS if that’s not enough, CovaU has its very own rewards program!

CovaU availability

ACT NSW QLD NT SA TAS WA VIC

Where is CovaU available?

CovaU Energy offers electricity and natural gas plans to both businesses and households in New South Wales and Victoria. If you are looking for energy plans and packages in these states, you may be eligible to apply to CovaU.

CovaU electricity and gas plans and packages

CovaU Energy provides a variety of gas and electricity packages to residential and business customers. These packages come with competitive rates and discounts for paying your bill on time. You can also opt for a plan with no exit fees for a little more flexibility in your energy plan. CovaU also has its own rewards program, which you’ll become eligible for once you sign up for an account and pay your first bill.

CovaU plans

  • Electricity

  • Gas

CovaU features to keep in mind

CovaU Rewards
CovaU Rewards

Through the CovaU Energy rewards program, you’ll be able to score discounts on a tonne of cool stuff like dining, travel, hotel, groceries and theme parks! It’s free to sign up for the rewards program once you’ve got an energy account with CovaU and have paid your first bill.

Refer-a-friendRefer-a-friend

Love CovaU? Refer a friend and both of you can be rewarded! Your friend will get a $50 credit in their account, while you can score a $50 EFTPOS gift card for each friend you refer.

Tip-top customer serviceTip-top customer service

With individually assigned consultants and account managers, a LiveChat on the website and a 24/7 phone line, you’ll never be left in the dark when it comes to your CovaU plan.

Concessions and rebatesConcessions and rebates

You could be eligible for a number of state government concessions and rebates, which are
meant to help low income earners pay their energy bills. The schemes vary for each state
and you’ll need to check for specific eligibility criteria. CovaU also has a Hardship Policy,
which identifies and assists vulnerable customers to manage their energy costs.

Monitor Your AccountMonitor Your Account

You can access your online CovaU account at any time, anywhere in the world. Through this account, you can monitor your energy usage, pay your bills online, and update your details.

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Switching and moving with CovaU

With an active customer care team, you won’t have any trouble switching or moving your
energy plans with CovaU, as long as you’re within the area where they operate. To organise your new connection for a hassle free move, just give them a call.

CovaU customer reviews

How has the Mozo community rated CovaU’s energy products and services? Check out ratings and reviews below.

CovaU Electricity

Overall 3.7

Price

Bill clarity

Customer service

Green Friendly

6 Reviews

CovaU Gas

There are no ratings yet for CovaU Gas.

Recent CovaU electricity and gas reviews

CovaU

CovaU electricity review

Overall rating   2 / 10

Poor billing

Pros - pricing Cons - they have made mistakes with their bills (charged me more than they should)

Full review

Pros - pricing Cons - they have made mistakes with their bills (charged me more than they should)

    Price   7 / 10

    Bill clarity   0 / 10

    Customer service   2 / 10

    Green Friendly   3 / 10

Less

Agatha, , reviewed about 3 years ago

CovaU

CovaU electricity review

Overall rating   8 / 10

So far no problems

I hope they live up to their promise of cheaper electricity.

Full review

I hope they live up to their promise of cheaper electricity.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

    Green Friendly   8 / 10

Less

Lynne, , reviewed over 3 years ago

CovaU

CovaU electricity review

Overall rating   0 / 10

Unscrupulous and dodgy. Stay away!

Stay away from this company. They took our account even though we only asked for a quote and then it took 5 Months, $200 and heaven knows how many phone calls to get our account back. They refuse to honour all transfer requests from other...

Full review

Stay away from this company. They took our account even though we only asked for a quote and then it took 5 Months, $200 and heaven knows how many phone calls to get our account back. They refuse to honour all transfer requests from other companies and only finally released my account after I threatened them with the Ombudsman.

    Price   0 / 10

    Bill clarity   0 / 10

    Customer service   0 / 10

    Green Friendly   0 / 10

Less

Natalie, , reviewed over 3 years ago

CovaU

CovaU electricity review

Overall rating   8 / 10

Good service

Have given me a discount over my total bill and helped me reduce my cost.

Full review

Have given me a discount over my total bill and helped me reduce my cost.

    Price   7 / 10

    Bill clarity   5 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Partap, , reviewed over 3 years ago

CovaU

CovaU electricity review

Overall rating   0 / 10

Strongly recommend you stay away from CovaU.

Transferred our account from existing supplier without our approval after we only asked for a quote. After about 15 phone calls it was eventually transferred back. Whilst service is polite they are completely incompetent.

Full review

Transferred our account from existing supplier without our approval after we only asked for a quote. After about 15 phone calls it was eventually transferred back. Whilst service is polite they are completely incompetent.

    Price   1 / 10

    Bill clarity   1 / 10

    Customer service   0 / 10

    Green Friendly   1 / 10

Less

Clare, , reviewed over 3 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare CovaU

Are you sure your current energy plan is giving your the best value for your money? No need to guess, you can find out for yourself by comparing the different electricity and gas plans from CovaU and other energy providers in your area on Mozo’s free energy comparison tool. Simply enter your details and see the best energy options for you.

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