CovaU promises to offer energy services in Australia at discounted competitive rates that let you save more on your gas and electricity bills.
An authorised Australian energy retailer, CovaU provides electricity and gas to individual as well as business customers in New South Wales and Victoria.
CovaU caters to electricity and gas requirements of residents as well businesses in NSW and VIC. If you are looking for energy plans and packages in these states, you may be eligible to apply to CovaU.
CovaU offers a number of energy packages with attractive deals and discounts. There are discounts if you pay your bill on time and depending on the duration of your account. For instance, you could be eligible for a rebate if you sign up for a one or two year contract. If you want more flexibility for your energy plan, you could opt for a CovaU plan with no exit fees.
Electricity
Gas
| 24/7 Customer service24/7 Customer service | Want to pay your energy bill at midnight? No problem, unlike other energy providers that are usually only available on weekdays, you can call CovaU any time of the day all through the week for any question that you might have about your account. |
| Monthly instalmentsMonthly instalments | CovaU offers a monthly instalment plan to avoid bill shock from quarterly bills. CovaU will estimate your monthly payment based on your current household usage and after three months, they will balance your account according to the meter reading. You can set up a direct debit account to ensure you don’t miss your monthly payments. |
| Concessions and rebatesConcessions and rebates | You could be eligible for a number of state government concessions and rebates, which are meant to help low income earners pay their energy bills. The schemes vary for each states and you’ll need to check for specific eligibility criteria. CovaU also has a Hardship Policy, which identifies and assists vulnerable customers to manage their energy costs. |
With an active customer care team, you shouldn’t have any trouble switching or moving your energy plans with CovaU as long as you are situated in an area that they provide energy in. You can request for a transfer online or you can call an energy consultant to give your details and ask for the change to be processed.
How has the Mozo community rated CovaU’s energy products and services? Check out ratings and reviews below.
There are no ratings yet for CovaU Gas.
* Overall rating based on reviews in the past 12 months.
Pros - pricing Cons - they have made mistakes with their bills (charged me more than they should)
Pros - pricing Cons - they have made mistakes with their bills (charged me more than they should)
Agatha (NSW), reviewed over 1 year ago
I hope they live up to their promise of cheaper electricity.
I hope they live up to their promise of cheaper electricity.
Lynne (NSW), reviewed almost 2 years ago
Stay away from this company. They took our account even though we only asked for a quote and then it took 5 Months, $200 and heaven knows how many phone calls to get our account back. They refuse to honour all transfer requests from other...
Stay away from this company. They took our account even though we only asked for a quote and then it took 5 Months, $200 and heaven knows how many phone calls to get our account back. They refuse to honour all transfer requests from other companies and only finally released my account after I threatened them with the Ombudsman.
Natalie (NSW), reviewed almost 2 years ago
Have given me a discount over my total bill and helped me reduce my cost.
Have given me a discount over my total bill and helped me reduce my cost.
Partap (NSW), reviewed about 2 years ago
Transferred our account from existing supplier without our approval after we only asked for a quote. After about 15 phone calls it was eventually transferred back. Whilst service is polite they are completely incompetent.
Transferred our account from existing supplier without our approval after we only asked for a quote. After about 15 phone calls it was eventually transferred back. Whilst service is polite they are completely incompetent.
Clare (NSW), reviewed about 2 years ago
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Are you sure your current energy plan is giving your the best value for your money? No need to guess, you can find out for yourself by comparing the different electricity and gas plans from CovaU and other energy providers in your area on Mozo’s free energy comparison tool. Simply enter your details and see the best energy options for you.
