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EnergyAustralia

EnergyAustralia

EnergyAustralia is one of the largest energy companies in the country, providing electricity and gas to more than 2.6 million homes and businesses across Australia. EnergyAustralia were also the proud winners of six 2019 Mozo Experts Choice Awards

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Who is EnergyAustralia?

Energy Australia is one of the leading power companies in Australia. In addition to offering retail gas and electricity services, EnergyAustralia owns and operates a multibillion dollar portfolio of energy generation and storage facilities. It recognises the importance of building a sustainable business and is investing in a number of wind, solar and gas projects across Australia.

EnergyAustralia availability

ACT NSW QLD NT SA TAS WA VIC

Where is EnergyAustralia available?

EnergyAustralia supplies gas and electricity in Victoria, New South Wales, South Australia and ACT and just electricity in Queensland. If you’re looking for energy packages in one of these areas, you may be eligible to apply to EnergyAustralia.

EnergyAustralia electricity and gas plans and packages

You can choose from a number of individual electricity and gas packages as well as dual fuel services offered by EnergyAustralia. The plans and packages available will depend on which state you live in and your personal preferences. For instance, you can get discounts for paying on time or choosing a fixed plan. Energy Australia also has green energy options for those wanting to support the renewable energy industry.

EnergyAustralia plans

  • Electricity

  • Gas


EnergyAustralia features to keep in mind

Renewable EnergyRenewable Energy

If you want to switch to sustainable energy for your home, you can choose the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. PureEnergy by Energy Australia is accredited by the Government authority GreenPower.

Velocity pointsVelocity points

EnergyAustralia customers can now earn up to 5,000 Velocity Frequent Flyer points when they sign up for electricity and gas plans, as well as 2,000 anniversary points each year after.

Personalised instalment planPersonalised instalment plan

If you want to plan your energy bills over regular instalments to make it more affordable and avoid costs from piling up, you can opt for EnergyAustralia’s personalised instalment plan. Just call their customer service team to understand the details and activate the option.

Multiple payment optionsMultiple payment options

You won’t have a problem paying your electricity or gas bill with EnergyAustralia given the number of options you’ll have to pick from. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. You can also post your cheque or money order with your payment slip to the address on your bill. If you’d rather go yourself to make the payment you can take your bill to a Port Office to pay by cash, cheque or EFTPOS.

Online accountOnline account

You can easily view and manage your energy bills, monitor your usage and pay your bills online by signing up for an online account with EnergyAustralia.

Hardship policyHardship policy

In case a customer is facing a challenging financial situation such as loss of employment, or not being able to work for medical reasons, and is unable to pay their energy bills, they can seek help with Energy Australia’s hardship policy.


Switching and moving with EnergyAustralia

You can conveniently move or switch your energy plan with EnergyAustralia. If you are an existing customer and need to change your address, you can simply book your move online or call one of their experts and let them know when and where you are planning to move. Just keep in mind that they will need three business days to get this done. If you have an urgent requirement and cannot wait for three days, then ask the moving expert at EnergyAustralia if they can help you expedite the move.

If you’re a new customer you’ll need to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also have to submit an identification document like a copy of your passport, driver’s licence or Medicare number. Sign up online or simply call the customer care consultant to make sure that EnergyAustralia provides energy in your area.

EnergyAustralia customer reviews

How does Energy Australia compare on service as well as price? Read customer reviews from the Mozo community below to compare before you switch.

EnergyAustralia Electricity

Overall 6.9

Price

Bill clarity

Customer service

Green Friendly

1240 Reviews

EnergyAustralia Gas

Overall 6.1

Price

Bill clarity

Customer service

Green Friendly

63 Reviews

Recent EnergyAustralia electricity and gas reviews

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   5 / 10

Whelming. Not overwhelming, not underwhelming

I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly...

Full review

I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly done over 10,000 units of energy and sent a bill for thousands of dollars. I called their call centre and the lady seemed to think this bill was reasonable and couldn't grasp how different it was to any other bill in my history. "Have you left a heater on?" she asked. Fortunately, eventually, I was able to get to someone more intelligent and they escalated it with Energy Australia's wholesaler and had it fixed. Until next bill when they made another mistake. And again last bill. I'm not fully sure Energy Australia is always looking for competence when it recruits. Nevertheless, when it's not bill time the energy supply is on and works.

    Price   6 / 10

    Bill clarity   4 / 10

    Customer service   5 / 10

Less

David, New South Wales, reviewed about 2 months ago

EnergyAustralia

EnergyAustralia Gas review

Overall rating   6 / 10

Good service

Decent supplier of gas.

Full review

Decent supplier of gas.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Anoop, New South Wales, reviewed about 2 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   6 / 10

Good service

Decent electricity supplier.

Full review

Decent electricity supplier.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Anoop, New South Wales, reviewed about 2 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   7 / 10

Fair

Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.

Full review

Not easy to read bills. Metrebox is placed in our backyard which makes it difficult for the metrebox reader to read because of our dog.

    Price   8 / 10

    Bill clarity   8 / 10

    Customer service   5 / 10

    Green Friendly   5 / 10

Less

Bev, Queensland, reviewed about 2 months ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   10 / 10

Competitive premiums and great customer service

They are awesome.

Full review

They are awesome.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Rachel, Queensland, reviewed about 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare EnergyAustralia

With so many energy providers competing to be your chosen supplier, there are a number of great deals out there. Find out if you could be on a better value plan by using Mozo's energy comparison tool. 

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