EnergyAustralia supplies gas and electricity in Victoria, New South Wales, South Australia and ACT and just electricity in Queensland. If you’re looking for energy packages in one of these areas, you may be eligible to apply to EnergyAustralia.
You can choose from a number of individual electricity and gas packages as well as dual fuel services offered by EnergyAustralia. The plans and packages available will depend on which state you live in and your personal preferences. For instance, you can get discounts for paying on time or choosing a fixed plan. Energy Australia also has green energy options for those wanting to support the renewable energy industry.
If you want to switch to sustainable energy for your home, you can choose the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. PureEnergy by Energy Australia is accredited by the Government authority GreenPower.
EnergyAustralia customers can now earn up to 5,000 Velocity Frequent Flyer points when they sign up for electricity and gas plans, as well as 2,000 anniversary points each year after.
If you want to plan your energy bills over regular instalments to make it more affordable and avoid costs from piling up, you can opt for EnergyAustralia’s personalised instalment plan. Just call their customer service team to understand the details and activate the option.
You won’t have a problem paying your electricity or gas bill with EnergyAustralia given the number of options you’ll have to pick from. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. You can also post your cheque or money order with your payment slip to the address on your bill. If you’d rather go yourself to make the payment you can take your bill to a Port Office to pay by cash, cheque or EFTPOS.
You can easily view and manage your energy bills, monitor your usage and pay your bills online by signing up for an online account with EnergyAustralia.
In case a customer is facing a challenging financial situation such as loss of employment, or not being able to work for medical reasons, and is unable to pay their energy bills, they can seek help with Energy Australia’s hardship policy.
You can conveniently move or switch your energy plan with EnergyAustralia. If you are an existing customer and need to change your address, you can simply book your move online or call one of their experts and let them know when and where you are planning to move. Just keep in mind that they will need three business days to get this done. If you have an urgent requirement and cannot wait for three days, then ask the moving expert at EnergyAustralia if they can help you expedite the move.If you’re a new customer you’ll need to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also have to submit an identification document like a copy of your passport, driver’s licence or Medicare number. Sign up online or simply call the customer care consultant to make sure that EnergyAustralia provides energy in your area.
The Mozo communicty has rated EnergyAustralia products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
How does Energy Australia compare on service as well as price? Read customer reviews from the Mozo community below to compare before you switch.
The service for connection was good when we put solar on. There is no feedback from them. If you don’t have a computer to bad. I like face to face interactions.
Energy Australia provides reasonable customer service, particularly from their staff at the call centres. The prices are pretty competitive, although I think there are cheaper companies out there. They are reliable which makes up for that.
Pros - I've been with the company for over 10 years and always had good customer service when I call them on the phone. We have never had any problems with our gas and electricity service. Cons - They don’t put you on the best deal automatically. If you don’t call up and ask if you are on the best deal, they won’t contact you to inform you of their best deals.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
With so many energy providers competing to be your chosen supplier, there are a number of great deals out there. Find out if you could be on a better value plan by using Mozo's energy comparison tool.