EnergyAustralia

EnergyAustralia is one of the largest energy companies in the country, providing electricity and gas to more than 2.6 million homes and businesses across Australia. EnergyAustralia were also the proud winners of two 2020 Mozo Experts Choice Awards

Who is EnergyAustralia?

Energy Australia is one of the leading power companies in Australia. In addition to offering retail gas and electricity services, EnergyAustralia owns and operates a multibillion dollar portfolio of energy generation and storage facilities. It recognises the importance of building a sustainable business and is investing in a number of wind, solar and gas projects across Australia.

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Where is EnergyAustralia available?

EnergyAustralia supplies gas and electricity in Victoria, New South Wales, South Australia and ACT and just electricity in Queensland. If you’re looking for energy packages in one of these areas, you may be eligible to apply to EnergyAustralia.

ACT NSW QLD NT SA TAS WA VIC
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EnergyAustralia electricity and gas plans and packages

You can choose from a number of individual electricity and gas packages as well as dual fuel services offered by EnergyAustralia. The plans and packages available will depend on which state you live in and your personal preferences. For instance, you can get discounts for paying on time or choosing a fixed plan. Energy Australia also has green energy options for those wanting to support the renewable energy industry.

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EnergyAustralia features to keep in mind

Renewable Energy

If you want to switch to sustainable energy for your home, you can choose the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. PureEnergy by Energy Australia is accredited by the Government authority GreenPower.

Velocity points

EnergyAustralia customers can now earn up to 5,000 Velocity Frequent Flyer points when they sign up for electricity and gas plans, as well as 2,000 anniversary points each year after.

Personalised instalment plan

If you want to plan your energy bills over regular instalments to make it more affordable and avoid costs from piling up, you can opt for EnergyAustralia’s personalised instalment plan. Just call their customer service team to understand the details and activate the option.

Multiple payment options

You won’t have a problem paying your electricity or gas bill with EnergyAustralia given the number of options you’ll have to pick from. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. You can also post your cheque or money order with your payment slip to the address on your bill. If you’d rather go yourself to make the payment you can take your bill to a Port Office to pay by cash, cheque or EFTPOS.

Online account

You can easily view and manage your energy bills, monitor your usage and pay your bills online by signing up for an online account with EnergyAustralia.

Hardship policy

In case a customer is facing a challenging financial situation such as loss of employment, or not being able to work for medical reasons, and is unable to pay their energy bills, they can seek help with Energy Australia’s hardship policy.

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Switching and moving with EnergyAustralia

You can conveniently move or switch your energy plan with EnergyAustralia. If you are an existing customer and need to change your address, you can simply book your move online or call one of their experts and let them know when and where you are planning to move. Just keep in mind that they will need three business days to get this done. If you have an urgent requirement and cannot wait for three days, then ask the moving expert at EnergyAustralia if they can help you expedite the move.

If you’re a new customer you’ll need to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also have to submit an identification document like a copy of your passport, driver’s licence or Medicare number. Sign up online or simply call the customer care consultant to make sure that EnergyAustralia provides energy in your area.

EnergyAustralia customer reviews

The Mozo communicty has rated EnergyAustralia products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

How does Energy Australia compare on service as well as price? Read customer reviews from the Mozo community below to compare before you switch.

Icon of Electricity
EnergyAustralia Electricity
Overall
6.9 /10
Price
Bill clarity
Customer service
Green Friendly
1255 reviews
Icon of Gas
EnergyAustralia Gas
Overall
6.1 /10
Price
Bill clarity
Customer service
Green Friendly
63 reviews

Recent EnergyAustralia electricity and gas reviews

  • EnergyAustralia Electricity review

    Overall rating   10 / 10
    Energy Australia are great to work with!

    Energy Australia were very helpful in setting up my weekly payment plan and it is easy to stick to!

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Frances, New South Wales, reviewed 22 days ago
  • EnergyAustralia Electricity review

    Overall rating   9 / 10
    Good energy provider

    Energy Australia have easy to understand energy plans that are very cost competitive. The billing is straight forward but detailed and easy to understand.

    Price
    9 / 10
    Bill clarity
    9 / 10
    Customer service
    10 / 10
    Green Friendly
    8 / 10
    Less
    Fraser, New South Wales, reviewed 26 days ago
  • EnergyAustralia Electricity review

    Overall rating   8 / 10
    Reliable, predictable, no bill shock.

    Energy Australia are great at communicating any changes to rates, the bills are predictable and fair, and its easy to access everything via the online portal.

    Price
    6 / 10
    Bill clarity
    7 / 10
    Customer service
    7 / 10
    Less
    Patricia, New South Wales, reviewed about 1 month ago
  • EnergyAustralia Electricity review

    Overall rating   9 / 10
    Great customer service

    As a new customer Energy Australia have really been good in terms of providing me with details and explaining my bills. I like their no frills options as I also have solar panels and that has been something they are happy to work with.

    Price
    8 / 10
    Bill clarity
    9 / 10
    Customer service
    9 / 10
    Green Friendly
    9 / 10
    Less
    Alicia, South Australia, reviewed about 2 months ago
  • EnergyAustralia Electricity review

    Overall rating   1 / 10
    Hopeless customer service

    I was overcharged 2 years ago and asked for an audit of all of my bills. I have been paying small amounts. They say I owe over $6,000.

    Price
    1 / 10
    Bill clarity
    1 / 10
    Customer service
    1 / 10
    Green Friendly
    1 / 10
    Less
    Pamela, Victoria, reviewed about 2 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare EnergyAustralia

    With so many energy providers competing to be your chosen supplier, there are a number of great deals out there. Find out if you could be on a better value plan by using Mozo's energy comparison tool. 

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