EnergyAustralia

EnergyAustralia

EnergyAustralia is one of the largest energy companies in the country, providing electricity and gas to more than 2.6 million homes and businesses across Australia.

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Who is EnergyAustralia?

Energy Australia is one of the leading power companies in Australia. In addition to offering retail gas and electricity services, EnergyAustralia owns and operates a multibillion dollar portfolio of energy generation and storage facilities. It recognises the importance of building a sustainable business and is investing in a number of wind, solar and gas projects across Australia.

EnergyAustralia availability

ACT NSW QLD NT SA TAS WA VIC

Where is EnergyAustralia available?

EnergyAustralia supplies gas and electricity in Victoria, New South Wales, South Australia and ACT and just electricity in Queensland. If you’re looking for energy packages in one of these areas, you may be eligible to apply to EnergyAustralia.

EnergyAustralia electricity and gas plans and packages

You can choose from a number of individual electricity and gas packages as well as dual fuel services offered by EnergyAustralia. The plans and packages available will depend on which state you live in and your personal preferences. For instance, you can get discounts for paying on time or choosing a fixed plan. Energy Australia also has green energy options for those wanting to support the renewable energy industry.

EnergyAustralia plans

  • Electricity

  • Gas


EnergyAustralia features to keep in mind

Renewable EnergyRenewable Energy

If you want to switch to sustainable energy for your home, you can choose the amount of accredited green energy you want EnergyAustralia to purchase on your behalf. PureEnergy by Energy Australia is accredited by the Government authority GreenPower.

Velocity pointsVelocity points

EnergyAustralia customers can now earn up to 5,000 Velocity Frequent Flyer points when they sign up for electricity and gas plans, as well as 2,000 anniversary points each year after.

Personalised instalment planPersonalised instalment plan

If you want to plan your energy bills over regular instalments to make it more affordable and avoid costs from piling up, you can opt for EnergyAustralia’s personalised instalment plan. Just call their customer service team to understand the details and activate the option.

Multiple payment optionsMultiple payment options

You won’t have a problem paying your electricity or gas bill with EnergyAustralia given the number of options you’ll have to pick from. You can pay your bill online using your credit card, BPAY, direct debit or Centrepay. You can also post your cheque or money order with your payment slip to the address on your bill. If you’d rather go yourself to make the payment you can take your bill to a Port Office to pay by cash, cheque or EFTPOS.

Online accountOnline account

You can easily view and manage your energy bills, monitor your usage and pay your bills online by signing up for an online account with EnergyAustralia.

Hardship policyHardship policy

In case a customer is facing a challenging financial situation such as loss of employment, or not being able to work for medical reasons, and is unable to pay their energy bills, they can seek help with Energy Australia’s hardship policy.


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Switching and moving with EnergyAustralia

You can conveniently move or switch your energy plan with EnergyAustralia. If you are an existing customer and need to change your address, you can simply book your move online or call one of their experts and let them know when and where you are planning to move. Just keep in mind that they will need three business days to get this done. If you have an urgent requirement and cannot wait for three days, then ask the moving expert at EnergyAustralia if they can help you expedite the move.

If you’re a new customer you’ll need to provide some information such as your address, contact number and the date you want your connection to begin. You’ll also have to submit an identification document like a copy of your passport, driver’s licence or Medicare number. Sign up online or simply call the customer care consultant to make sure that EnergyAustralia provides energy in your area.

EnergyAustralia customer reviews

How does Energy Australia compare on service as well as price? Read customer reviews from the Mozo community below to compare before you switch.

EnergyAustralia Electricity

Overall 6.8*

Price

Bill clarity

Customer service

Green Friendly

701 Reviews

EnergyAustralia Gas

Overall 6.0*

Price

Bill clarity

Customer service

Green Friendly

32 Reviews

* Overall rating based on reviews in the past 12 months.

Recent EnergyAustralia electricity and gas reviews

EnergyAustralia

EnergyAustralia electricity review

Overall rating   8 / 10

Good all round service

We are in a rural area and only have electricity. We do have power cuts but are always kept well informed, and staff have been extremely helpful when I have contacted them.

We are in a rural area and only have electricity. We do have power cuts but are always kept well informed, and staff have been extremely helpful when I have contacted them.

    Price   9 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Nicola (VIC), reviewed 9 days ago

EnergyAustralia

EnergyAustralia electricity review

Overall rating   10 / 10

Overall good company

Energy Australia is an overall good company but their customer service can be improved and they are unable to tell you where the usage is coming from.

Energy Australia is an overall good company but their customer service can be improved and they are unable to tell you where the usage is coming from.

    Price   7 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Sophie (VIC), reviewed 9 days ago

EnergyAustralia

EnergyAustralia electricity review

Overall rating   10 / 10

Brilliant service

They keep us informed and do not give us confusing information.

They keep us informed and do not give us confusing information.

    Price   10 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Robert (SA), reviewed 10 days ago

EnergyAustralia

EnergyAustralia electricity review

Overall rating   6 / 10

Good customer service - friendly staff

They offer a friends and family discount, so if you know an employee, it is quite beneficial.

They offer a friends and family discount, so if you know an employee, it is quite beneficial.

    Price   8 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

Jade (VIC), reviewed 10 days ago

EnergyAustralia

EnergyAustralia electricity review

Overall rating   4 / 10

Expensive

I feel the prices are very expensive. I find the bills are not clear as to exactly how much is owing. Payment Plan is good however when the bill comes in it is not clear but talking to them over the phone is a fair experience. They seem helpful...

I feel the prices are very expensive. I find the bills are not clear as to exactly how much is owing. Payment Plan is good however when the bill comes in it is not clear but talking to them over the phone is a fair experience. They seem helpful enough.

    Price   3 / 10

    Bill clarity   / 10

    Customer service   / 10

    Green Friendly   / 10

Less

J ane (NSW), reviewed 15 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Compare EnergyAustralia

With so many energy providers competing to be your chosen supplier, there are a number of great deals out there. Type in your postcode into Mozo’s free comparison tool and compare Energy Australia with other energy companies in your area.

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