Founded in 2015, Mojo is a power retailer that takes pride in their honest approach towards providing an energy service with a pricing structure that’s not dependent on you using more electricity. Curious how that works? Read on to find out.
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Mojo Power provides electricity to residents in New South Wales and Queensland. If your house is located in NSW, you may be eligible to apply for an electricity plan with Mojo.
Mojo Power offers five different plans: All Day Breakfast, Single Minded, G’Day Sunshine, Common Ground and Evergreen. All Day Breakfast, G’day Sunshine include the installation of their advanced smart meters. Mojo ‘s mobile app gives you an accurate monthly bill which will allow you to track your energy usages down to a specific appliance.
The All Day Breakfast plan, won the 2021 Mozo Expert Choice Award for being one of the cheapest solar-friendly electricity providers in Queensland.
Manage your electricity account online through MyMojo, which gives you access to information on your usage as well as the ability to update your personal details. All bills and other communication is shared electronically.
If you sign up for an electricity account with Mojo, they’ll upgrade your existing meter to the latest smart meter technology - which means no more ‘estimated’ readings and you can measure your energy consumption yourself in more detail.
Any questions about your electricity account? No worries! Just go on the Internet any time of the day and reach out to Mojo’s friendly online community for getting all your queries answered.
Your electricity bill with Mojo will be direct debited or credited from your nominated bank account or credit card three business days after the bill has been generated. You can choose to pay with Visa, Mastercard or American Express, although there is a 2.35% surcharge for Amex.
Switching and moving your electricity account with Mojo Power is simple - all you need to do is go online and enter your post code to figure out how much you can save by transferring your account. Mojo will then take care of the rest and inform your existing provider of the switch. You’ll get a confirmation email once the transfer is complete. If you’re moving home, make sure you give at least three business days notice before you need power connected to your new home.
In case you sign up for an account and then change your mind, you’ll have a cooling off period of 10 business days starting the day you signed up. You can cancel your account through MyMojo, via email or by returning the Cancellation Form available online.
The Mozo community has rated Mojo Power products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.
How are Mojo Power rated by the Mozo community?
This provider seems to have lower rates than other advertised online but when I compared my bill to others in the Retirement village where I live they were a lot higher. Also when I changed over to this provider they did not automatically include senior discount nor did they advise me I needed to fill in form again. They were aware I was eligible. They would not backdate it. And I received no response to my letter advising them of my concerns. When I contacted on phone was advised reply was in the mail. That was a month ago. I have been ill so am leaving til after Christmas to resolve but I am very unhappy with their customer service and still don't understand why my bills have been so high. I will probably change providers. In the past I was advised that I was eligible for senior discount by another provider. If providers want customers and a good reputation they should be honest and upfront and not take advantage of more vulnerable customers. Older customers are more likely to be loyal to a good provider.
Finally, an Australian company that focuses on renewable energy! Cares about Australian households being able to get solar and has the serious intention to make it possible to use it for more and more people. In our age companies' self-confessions are full of about doing much for climate change but in the reality only Mojo does! That’s world-changing. You can choose different plans, choose the best-suited one - they are helping to find it! They call it menu - I especially like that. Energy is so crucial- both for our Planet and for everyday life. Imagine there is no energy - how can you cook your food, heat your old bones, light up the darkness! But the Sun loves Australia so with solar energy we will survive! Mojo makes that possible. Mojo loves what it does. I love Mojo for it.
I find Mojo straight forward in all aspects, any issue or query has been resolved quickly and without stress. Their bills are easy to understand and highlight their green efforts. Since I signed up with Mojo, my stress levels about electricity bills has diminished. Thank you Mojo.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Haven’t reviewed your electricity plan in a while? With so many new energy providers in Australia, there’s a good chance you could make a big saving by switching your electricity retailer. Mozo’s user-friendly electricity comparison tool can help you compare some of the other electricity providers available in your area and then decide if it’s time for a change!
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