Momentum Energy

Momentum Energy is an Australian energy retailer that provides natural gas and electricity to both residential as well as business customers in Australia. Momentum Energy are also the proud owners of a 2019 Mozo Experts Choice Award and a 2020 Mozo People's Choice Award

Who is Momentum Energy?

A part of Hydro Tasmania, which is one of Australia’s largest generators of renewable energy, Momentum Energy is committed towards contributing to a renewable energy future. It provides energy related services at competitive prices across New South Wales, Victoria and South Australia.

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Where is Momentum Energy available?

Momentum Energy sells electricity in Victoria, NSW and South Australia and it also retails natural gas in Victoria. If you’re looking for energy packages in one of these states, you may be eligible to apply to Momentum Energy.

ACT NSW QLD NT SA TAS WA VIC
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Momentum Energy electricity and gas plans and packages

Momentum Energy offers electricity as well as gas packages for your home. The terms of the plans available in your area it will depend on where you are located. With Momentum Energy, you can opt for the SmilePower plan where Momentum will ensure that an equivalent amount of renewable energy as you’ve used at your home, is fed directly into the National Electricity Market by its parent company, Hydro Tasmania. The other benefit with one of Momentum’s plans is also that you could get a discount for paying on time if you go with e-billing.

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Momentum Energy features to keep in mind

SmilePower

Momentum Energy’s SmilePower plan ensures that an equivalent amount of renewable energy matching the energy that you use at your home will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower.

Payment solutions

You can pick from many convenient payment options to pay your energy bills, such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can mail a cheque or money order to Momentum Energy, or alternatively, you can also go to an Australia Post outlet and make the payment in person.

Your Toolbox

You can sign up for a secure online account, which can help you manage your energy plan better. You can access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card - all from the comfort of your home.

Concessions and rebates

For customers who need support towards paying their energy bills, Momentum Energy administers a number of concessions and rebates on behalf of the different state governments. To check if you are eligible for any of these concessions, you can check their website for the latest information. If you think you could be eligible for any of the schemes, you should contact Momentum Energy to arrange an application on your account.




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Switching and moving with Momentum Energy

You can easily move or switch your electricity and gas account with Momentum Energy provided it retails energy in your area. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.

If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.

Momentum Energy customer reviews

The Mozo communicty has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Momentum Energy was awarded a Mozo People's Choice Award in 2016 for its high level of customer satisfaction. 

Read customer reviews below.


Icon of Electricity
Momentum Energy Electricity
Overall
7.7 /10
Price
Bill clarity
Customer service
Green Friendly
77 reviews
Icon of Gas
Momentum Energy Gas
Overall
8.3 /10
Price
Bill clarity
Customer service
Green Friendly
3 reviews

Recent Momentum Energy electricity and gas reviews

  • Momentum Energy Electricity review

    Overall rating   10 / 10
    Best one around.

    Great corporate rate.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    7 / 10
    Less
    Tom, South Australia, reviewed 20 days ago
  • Momentum Energy Electricity review

    Overall rating   8 / 10
    Helpful and responsive

    Easy to work with, responsive and helpful. Reasonable value for money. No issues.

    Price
    8 / 10
    Bill clarity
    8 / 10
    Customer service
    8 / 10
    Green Friendly
    8 / 10
    Less
    Clive, Victoria, reviewed about 1 month ago
  • Momentum Energy Electricity review

    Overall rating   9 / 10
    AAA customer service and support.

    The customer support is above and beyond with this company, the general support is by far the best I have ever received from any company ever.

    Price
    9 / 10
    Bill clarity
    7 / 10
    Customer service
    10 / 10
    Less
    Caroline, New South Wales, reviewed 10 months ago
  • Momentum Energy Electricity review

    Overall rating   6 / 10
    Mediocre service.

    Momentum is ok, I’m not super pleased with their environmental incentives however.

    Price
    6 / 10
    Bill clarity
    6 / 10
    Customer service
    6 / 10
    Green Friendly
    4 / 10
    Less
    Dez, Victoria, reviewed 10 months ago
  • Momentum Energy Electricity review

    Overall rating   9 / 10
    Great, no junk or endless emails.

    Great. Only complaint is that online accounts are poorly designed. If you have both gas and electricity you can’t see both on the home page you have to change between them. It’s not efficient.

    Price
    10 / 10
    Bill clarity
    6 / 10
    Customer service
    10 / 10
    Green Friendly
    6 / 10
    Less
    Nicole, Victoria, reviewed 11 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Momentum Energy

    What if you found out that you can save up to hundreds of dollars every year just by switching your energy provider? Just use Mozo’s free comparison tool to compare some of the energy providers in your area and let the results tell you what turns out to be the most cost effective plan for you. 

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