Momentum Energy

Momentum Energy is an Australian energy retailer that provides natural gas and electricity to both residential as well as business customers in Australia. Momentum Energy is also the winner of three awards in the 2023 Mozo Experts Choice Awards for Energy

It won awards in the Electricity (NSW), Electricity (SA) and Solar-friendly (NSW) categories.

Who is Momentum Energy?

A part of Hydro Tasmania, which is one of Australia’s largest generators of renewable energy, Momentum Energy is committed towards contributing to a renewable energy future. It provides energy related services at competitive prices across New South Wales, Victoria and South Australia.

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Where is Momentum Energy available?

Momentum Energy sells electricity in Victoria, NSW, Queensland and South Australia and it also retails natural gas in Victoria. If you’re looking for energy packages in one of these states, you may be eligible to apply to Momentum Energy.

ACT NSW QLD NT SA TAS WA VIC
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Momentum Energy electricity and gas plans and packages

Momentum Energy offers electricity as well as gas packages for your home. The terms of the plans available in your area it will depend on where you are located. With Momentum Energy, you can opt for the SmilePower plan where Momentum will ensure that an equivalent amount of renewable energy as you’ve used at your home, is fed directly into the National Electricity Market by its parent company, Hydro Tasmania. The other benefit with one of Momentum’s plans is also that you could get a discount for paying on time if you go with e-billing.

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Momentum Energy features to keep in mind

SmilePower

Momentum Energy’s SmilePower plan ensures that an equivalent amount of renewable energy matching the energy that you use at your home will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower.

Payment solutions

You can pick from many convenient payment options to pay your energy bills, such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can mail a cheque or money order to Momentum Energy, or alternatively, you can also go to an Australia Post outlet and make the payment in person.

Your Toolbox

You can sign up for a secure online account, which can help you manage your energy plan better. You can access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card - all from the comfort of your home.

Concessions and rebates

For customers who need support towards paying their energy bills, Momentum Energy administers a number of concessions and rebates on behalf of the different state governments. To check if you are eligible for any of these concessions, you can check their website for the latest information. If you think you could be eligible for any of the schemes, you should contact Momentum Energy to arrange an application on your account.




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Switching and moving with Momentum Energy

You can easily move or switch your electricity and gas account with Momentum Energy provided it retails energy in your area. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.

If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.

Momentum Energy customer reviews

The Mozo community has rated Momentum Energy products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Momentum Energy was awarded a Mozo People's Choice Award in 2016 for its high level of customer satisfaction. 

Read customer reviews below.


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Momentum Energy Electricity
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Price
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Green Friendly
132 reviews
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Momentum Energy Gas
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Price
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Green Friendly
14 reviews

Recent Momentum Energy electricity and gas reviews

  • Momentum Energy Electricity

    Solid energy provider

    Solid energy provider that does the job required at a reasonable price.

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    Steven, New South Wales, reviewed 12 months ago
  • Momentum Energy Gas

    Momentum Energy why I choose it....

    I kinda like Momentum Energy. They are there to help when you need it. But you always have to try contact them. And sometimes they aren't available and don't get a call back until the following day. It's best if you choose this Energy Company, if you are good with keeping up to up dates by yourself. Ig you are having trouble paying your bill, they have a few plans that can help you pay it off as well as some programs.

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    Kristal, Victoria, reviewed 12 months ago
  • Momentum Energy Electricity

    Australian company that supports renewable energy.

    Australian Company that supports renewable energy. Great customer service. Responsive and easy to deal with.

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    Simone, Victoria, reviewed about 1 year ago
  • Momentum Energy Electricity

    Not have with momentum energy

    Momentum energy has been my energy provider for a number of years only because I haven't been able to get out of debt with them, I rent the house my child and I love in and I'm an sole parent with a low income and the power solor panel froze over and then they Brock starting leaking and momentum energy asked if I had an Olympic swimming pool in my backyard which I obviously do not and they were not willing to barge in helping me the size get the obvious rebates from the government's that's it but I am still with them after 5 years of trying to pay off this debt and cannot I know its not my fault or there's but you would think if they didn't catch the problem then how could I. I feel it's not fair

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    Jasmine, Victoria, reviewed about 1 year ago
  • Momentum Energy Electricity

    Sufficient energy provider but could be better

    So far has been a sufficient experience across all categories but believe there could be better competitors out there

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    Bill clarity
    Customer service
    Green Friendly
    Less
    Mia, New South Wales, reviewed about 1 year ago
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    Compare Momentum Energy

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