Momentum Energy is an Australian energy retailer that provides natural gas and electricity to both residential as well as business customers in Australia. It also won two Mozo People's Choice Awards in 2019 for Excellent Customer Service and Clearest Power Bills.
A part of Hydro Tasmania, which is one of Australia’s largest generators of renewable energy, Momentum Energy is committed towards contributing to a renewable energy future. It provides energy related services at competitive prices across New South Wales, Victoria and South Australia.
Momentum Energy sells electricity in Victoria, NSW and South Australia and it also retails natural gas in Victoria. If you’re looking for energy packages in one of these states, you may be eligible to apply to Momentum Energy.
Momentum Energy offers electricity as well as gas packages for your home. The terms of the plans available in your area it will depend on where you are located. With Momentum Energy, you can opt for the SmilePower plan where Momentum will ensure that an equivalent amount of renewable energy as you’ve used at your home, is fed directly into the National Electricity Market by its parent company, Hydro Tasmania. The other benefit with one of Momentum’s plans is also that you could get a discount for paying on time if you go with e-billing.
Electricity
Gas
| SmilePowerSmilePower | Momentum Energy’s SmilePower plan ensures that an equivalent amount of renewable energy matching the energy that you use at your home will be fed into the National Electricity Market by Hydro Tasmania, or another electricity generator, within the same calendar year that you are billed for your purchase of SmilePower. |
| Payment solutionsPayment solutions | You can pick from many convenient payment options to pay your energy bills, such as direct debit, BPAY, Credit Card and Centrepay. If you’re not comfortable with online or phone banking, you can mail a cheque or money order to Momentum Energy, or alternatively, you can also go to an Australia Post outlet and make the payment in person. |
| Your ToolboxYour Toolbox | You can sign up for a secure online account, which can help you manage your energy plan better. You can access information about your energy usage, access past bills, edit your details and register for direct debit using your credit card - all from the comfort of your home. |
| Concessions and rebatesConcessions and rebates | For customers who need support towards paying their energy bills, Momentum Energy administers a number of concessions and rebates on behalf of the different state governments. To check if you are eligible for any of these concessions, you can check their website for the latest information. If you think you could be eligible for any of the schemes, you should contact Momentum Energy to arrange an application on your account. |
You can easily move or switch your electricity and gas account with Momentum Energy provided it retails energy in your area. If you are an existing customer who is planning to move, you just need to call Momentum Energy to inform them about your new address. They will then organise your account to be disconnected from your current location and connected at your new property. They will however, need three business days to receive your final meter read before they can arrange for this move. So do make sure you give them enough advance notice.
If you plan to switch to Momentum Energy, you can either fill out an online form or call the energy consultants at Momentum to sign up for an electricity or gas plan. You can call the customer care team anytime between 8am and 6pm, from Monday to Friday.
Momentum Energy was awarded a Mozo People's Choice Award in 2016 for its high level of customer satisfaction.
Read customer reviews below.
I like the straightforwardness of momentum energy, its policies on discounts and fines, its attitude to the environment and its genial service.
I like the straightforwardness of momentum energy, its policies on discounts and fines, its attitude to the environment and its genial service.
Melvyn, Victoria, reviewed over 1 year ago
No confusing discounts, just great rates! considering to switch as my current providers' rates are increasing. No joke!
No confusing discounts, just great rates! considering to switch as my current providers' rates are increasing. No joke!
Wins, New South Wales, reviewed almost 2 years ago
The only criticism I have is that they disconnected me at one point and this was because the operator put me through to credit management, instead of the hardship team which she should have known to do. It was complicated and very disappointing...
The only criticism I have is that they disconnected me at one point and this was because the operator put me through to credit management, instead of the hardship team which she should have known to do. It was complicated and very disappointing and distressing, but they did restore me.
Romana, Victoria, reviewed about 2 years ago
This company is friendly, competent, quick, great at customer service, competitive and most importantly - easy to deal with. They escalate calls well, handle complaints and tricky billing swiftly, and are extremely professional yet maintain a...
This company is friendly, competent, quick, great at customer service, competitive and most importantly - easy to deal with. They escalate calls well, handle complaints and tricky billing swiftly, and are extremely professional yet maintain a friendly, neighbourly approach.
Luke, South Australia, reviewed about 2 years ago
Not a bad company to deal with would recommend them to use
Not a bad company to deal with would recommend them to use
Steve, South Australia, reviewed about 2 years ago
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