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Red Energy

Red Energy

Red Energy is an Australian energy company that retails electricity, gas and other energy related services to individual as well as business customers. 

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Who is Red Energy?

Launched in 2004 in Victoria, Red Energy has since expanded its operations to South Australia, New South Wales and south-east Queensland, servicing the energy needs of residential, business and commercial customers. Owned by Snowy Hydro, Red Energy shows its commitment to a clean energy future with a promise that every unit of electricity purchased on selected plans will be matched with one unit of electricity generated from a renewable source.


Red Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Red Energy available?

Red Energy offers electricity, gas and renewable energy options to consumers across Victoria, South Australia, south-east Queensland and NSW. At the moment, Red Energy gas plans are exclusively available only in Victoria.

Red Energy electricity and gas plans and packages

The tariffs and deals that you can receive with Red Energy depend on which state you live in. Red Energy plans generally offer a discount on your bill when you pay on time. With some energy packages, you can also opt for a Fixed Benefit Period, which allows you lock in your rate for two years to safeguard yourself against rising energy rates. It is however important to consider whether a fixed term is right for you because rates can also go down so you could end up paying more than you need to, and if you opt out of your contract before the fixed period ends you could be charged a termination fee.

In Victoria, Red Energy customers with a smart meter installed can get a flexible pricing option which will charge you different rates for peak, shoulder and off peak times.

Red Energy plans

  • Electricity

  • Gas


Red Energy features to keep in mind

Sustainable energySustainable energy

Red Energy gives its existing customers in NSW the option to upgrade any of their energy products to the 100% accredited GreenPower product. This means that the company will purchase an amount equivalent to 100% of your electricity usage from accredited renewable energy sources such as solar, wind and water and add it to the national electricity grid on your behalf.

Rewards programRewards program

When you switch to Red Energy and choose a plan with a two-year Fixed Benefit Period, you’ll receive membership to the Red Energy Rewards program. As a member of this program, you’ll be able to enjoy discounts (over $1500 worth) at restaurants, movie tickets, attractions and even groceries when you present your rewards card at participating outlets. The program is available in Victoria and NSW only.

Multiple payment optionsMultiple payment options

Red Energy offers a range of convenient payment options including direct debit, credit card and BPAY. If you’re not comfortable paying your bill online or over the phone, you can mail a cheque to Red Energy or make a payment in person at your local post office. If you receive Centrelink payments, you’ll also have the option to use Centrepay.

Smooth bill cyclesSmooth bill cycles

With Red Energy’s Even Pay option you’ll have the flexibility to pay your energy bill in installments on a weekly, fortnightly or monthly basis. In fact, you can even choose your payment date to match your own pay or salary cycle. Setting up Even Pay is easy and can be done over the phone.

Concessions and rebatesConcessions and rebates

Watch out for the different concessions and rebates available in your state as well as any eligibility requirements you must meet. You may be eligible for a state concession if you hold a Pensioner Concession Card, Department of Veterans’ Affairs Gold or Health Care Card.


Switching and moving with Red Energy

You’ll be able to freely switch or move your accounts with Red Energy whenever you like. If you’re looking to switch your household to a Red Energy plan, you will need to complete a brief online form. You will be required to give some information including proof of identification (e.g. driver’s license number or passport) as well as the supply address. If you’re not comfortable with filling in your details online, you can also do this over the phone.

If you’re moving houses you can take advantage of Red Energy’s Red2Move, a free online service that allows you to coordinate your entire move from connecting your electricity and water to setting up your pay TV, broadband and home phone. Do make sure you give Red Energy at least three business days’ notice before your expected moving date. You should be aware that other service providers may have additional requirements and connection fees.

Red Energy customer reviews

You can read reviews below to see what their customer think of other factors like bill clarity and price as well.

Red Energy Electricity

Overall 7.9

Price

Bill clarity

Customer service

Green Friendly

287 Reviews

Red Energy Gas

Overall 6.3

Price

Bill clarity

Customer service

Green Friendly

16 Reviews

Recent Red Energy electricity and gas reviews

Red Energy

Red Energy Electricity review

Overall rating   9 / 10

Good customer service and easy sign up.

I signed up to Red because they came to my door and explained everything in detail, you do not get this with other providers. I was able to add my Qantas rewards for points and the whole process was so easy to do. They were able to lower my costs...

Full review

I signed up to Red because they came to my door and explained everything in detail, you do not get this with other providers. I was able to add my Qantas rewards for points and the whole process was so easy to do. They were able to lower my costs which I was happy about. Recently since the default thing came into Victoria I contacted them and was pleased to be able to lower my rate again, very helpful and professional staff. I like that I am supporting an Australian company and green energy company.

    Price   9 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   9 / 10

Less

Linda, Victoria, reviewed 4 days ago

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Easy to understand bills and helpful staff.

All the bills we have received from Red Energy have been very accurate and broken down in a way that is very easy to understand. I have also contacted the customer service hotline and the staff have been very helpful and understanding.

Full review

All the bills we have received from Red Energy have been very accurate and broken down in a way that is very easy to understand. I have also contacted the customer service hotline and the staff have been very helpful and understanding.

    Price   8 / 10

    Bill clarity   10 / 10

    Customer service   8 / 10

    Green Friendly   8 / 10

Less

Danielle, New South Wales, reviewed 4 days ago

Red Energy

Red Energy Electricity review

Overall rating   5 / 10

Good discount for paying by due date.

Referral from a neighbour prompted me to go with Red energy. During sign up there was a $50 coles voucher reward for my referrer and myself after payment of my first bill. 12 months later we have still not received this voucher. Prices are on par...

Full review

Referral from a neighbour prompted me to go with Red energy. During sign up there was a $50 coles voucher reward for my referrer and myself after payment of my first bill. 12 months later we have still not received this voucher. Prices are on par with previous provider. Good discount for paying by due date. Bonus vouchers and discount book as a Red energy customer, e.g. restaurants and movie discounts.

    Price   5 / 10

    Bill clarity   5 / 10

    Customer service   5 / 10

Less

Bronwyn, New South Wales, reviewed 11 days ago

Red Energy

Red Energy Electricity review

Overall rating   10 / 10

That is right.

Red energy is the best provider of all. I am very happy with Red energy.

Full review

Red energy is the best provider of all. I am very happy with Red energy.

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   9 / 10

    Green Friendly   10 / 10

Less

John, Victoria, reviewed 11 days ago

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Overall, really great!

I like Red Energy because they are Australian owned, easy to understand, customer service is personalised, they have a flexible billing service (direct debit with credit card) and they have a rewards program with retailer discounts. The only con...

Full review

I like Red Energy because they are Australian owned, easy to understand, customer service is personalised, they have a flexible billing service (direct debit with credit card) and they have a rewards program with retailer discounts. The only con is that sometimes there is a long wait on the phone.

    Price   7 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   8 / 10

Less

Angela, New South Wales, reviewed 20 days ago

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Compare Red Energy

Discovering the best energy options for your household has never been easier. Using Mozo’s comparison tool, you can compare Red Energy’s electricity and gas packages with some of the other energy providers in your area. 

  • Compare Energy

    Find energy plans available in your area in just seconds.

  • Compare now
 
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