Red Energy

Red Energy

Red Energy is an Australian energy company that retails electricity, gas and other energy related services to individual as well as business customers.

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Who is Red Energy?

Launched in 2004 in Victoria, Red Energy has since expanded its operations to South Australia, New South Wales and south-east Queensland, servicing the energy needs of residential, business and commercial customers. Owned by Snowy Hydro, Red Energy shows its commitment to a clean energy future with a promise that every unit of electricity purchased in Victoria and South Australia will be matched with the generation of one unit of electricity from a renewable source.


Red Energy availability

ACT NSW QLD NT SA TAS WA VIC

Where is Red Energy available?

Red Energy offers electricity, gas and renewable energy options to consumers across Victoria, South Australia, south-east Queensland and NSW. At the moment, Red Energy gas plans are exclusively available only in Victoria.

Red Energy electricity and gas plans and packages

The tariffs and deals that you can receive with Red Energy depend on which state you live in. Red Energy plans generally offer a discount on your bill when you pay on time. With some energy packages, you can also opt for a Fixed Benefit Period, which allows you lock in your rate for two years to safeguard yourself against rising energy rates. It is however important to consider whether a fixed term is right for you because rates can also go down so you could end up paying more than you need to, and if you opt out of your contract before the fixed period ends you could be charged a termination fee.

In Victoria, Red Energy customers with a smart meter installed can get a flexible pricing option which will charge you different rates for peak, shoulder and off peak times.

Red Energy plans

  • Electricity

  • Gas


Red Energy features to keep in mind

Sustainable energySustainable energy

Red Energy gives its existing customers in NSW the option to upgrade any of their energy products to the 100% accredited GreenPower product. This means that the company will purchase an amount equivalent to 100% of your electricity usage from accredited renewable energy sources such as solar, wind and water and add it to the national electricity grid on your behalf.

Rewards programRewards program

When you switch to Red Energy and choose a plan with a two-year Fixed Benefit Period, you’ll receive membership to the Red Energy Rewards program. As a member of this program, you’ll be able to enjoy discounts (over $1500 worth) at restaurants, movie tickets, attractions and even groceries when you present your rewards card at participating outlets. The program is available in Victoria and NSW only.

Multiple payment optionsMultiple payment options

Red Energy offers a range of convenient payment options including direct debit, credit card and BPAY. If you’re not comfortable paying your bill online or over the phone, you can mail a cheque to Red Energy or make a payment in person at your local post office. If you receive Centrelink payments, you’ll also have the option to use Centrepay.

Smooth bill cyclesSmooth bill cycles

With Red Energy’s Even Pay option you’ll have the flexibility to pay your energy bill in installments on a weekly, fortnightly or monthly basis. In fact, you can even choose your payment date to match your own pay or salary cycle. Setting up Even Pay is easy and can be done over the phone.

Concessions and rebatesConcessions and rebates

Watch out for the different concessions and rebates available in your state as well as any eligibility requirements you must meet. You may be eligible for a state concession if you hold a Pensioner Concession Card, Department of Veterans’ Affairs Gold or Health Care Card.


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Switching and moving with Red Energy

You’ll be able to freely switch or move your accounts with Red Energy whenever you like. If you’re looking to switch your household to a Red Energy plan, you will need to complete a brief online form. You will be required to give some information including proof of identification (e.g. driver’s license number or passport) as well as the supply address. If you’re not comfortable with filling in your details online, you can also do this over the phone.

If you’re moving houses you can take advantage of Red Energy’s Red2Move, a free online service that allows you to coordinate your entire move from connecting your electricity and water to setting up your pay TV, broadband and home phone. Do make sure you give Red Energy at least three business days’ notice before your expected moving date. You should be aware that other service providers may have additional requirements and connection fees.

Red Energy customer reviews

Red Energy was awarded a 2016 Mozo People's Choice Award for its high level of customer satisfaction. You can read reviews below to see what their customer think of other factors like bill clarity and price as well.

Pc 2016 energy
Red Energy Electricity

Overall 7.8*

Price

Bill clarity

Customer service

Green Friendly

131 Reviews

Red Energy Gas

Overall 8.3*

Price

Bill clarity

Customer service

Green Friendly

7 Reviews

* Overall rating based on reviews in the past 12 months.

Recent Red Energy electricity and gas reviews

Red Energy

Red Energy electricity review

Overall rating   1 / 10

Expensive bills to pay with Red Energy

I had bills of over $1000 to pay to Red Energy.

Full review

I had bills of over $1000 to pay to Red Energy.

    Price   0 / 10

    Bill clarity   0 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Colleen (VIC), reviewed about 1 month ago

Red Energy

Red Energy electricity review

Overall rating   8 / 10

Competitive rates and great service.

100% Australian with a local call centre.

Full review

100% Australian with a local call centre.

    Price   9 / 10

    Bill clarity   7 / 10

    Customer service   8 / 10

    Green Friendly   9 / 10

Less

Saffi (VIC), reviewed 5 months ago

Red Energy

Red Energy electricity review

Overall rating   5 / 10

Hopefully they have resolved these issues now

Whilst with this company I had a lot of mis communication issues

Full review

Whilst with this company I had a lot of mis communication issues

    Price   6 / 10

    Bill clarity   7 / 10

    Customer service   4 / 10

    Green Friendly   7 / 10

Less

Jess (VIC), reviewed 5 months ago

Red Energy

Red Energy electricity review

Overall rating   10 / 10

Great in every aspect

They are amazing - definitely go with this provider

Full review

They are amazing - definitely go with this provider

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Taylah (VIC), reviewed 6 months ago

Red Energy

Red Energy electricity review

Overall rating   10 / 10

1000

I can send anything

Full review

I can send anything

    Price   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   5 / 10

Less

Karene. (NSW), reviewed 6 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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