CBA car insurance

If you’re looking for an insurance policy to cover your wheels, who better to turn to than Australia’s largest bank? CBA Car Insurance by Hollard is the insurance branch of the Commonwealth Bank Group and was first introduced in 1999.

Check out the details of the car insurance policies on offer below:

CBA offers the following car insurance policies

Cover information and limits in the table below verified as correct at 19 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes

up to 70%

10%

Yes

What’s covered?

With a CBA car insurance policy in your pocket, you’re protected for a bunch of different events, including:

  • Collision or impact damage
  • Fire
  • Theft or attempted theft of your car
  • Storm, hail or flood damage
  • Vandalism of your car
  • The theft of your keys
  • Liability of up to $20 million

What’s not?

Certain things are excluded from your car insurance cover. In general, your policy won’t cover the devaluation of your car due to aging, or regular wear and tear. Your CBA Car Insurance policy also doesn’t include cover for:

  • Roadside assistance
  • Damage to commercial signage
  • Rental car liability

There are also some things that aren’t covered under your regular policy, but can be added as optional extras, including special modifications made to your vehicle or the cost of a hire car after an accident.

How much does CBA Car Insurance cost?

There are a few different things that might affect how much you pay for your CBA Car Insurance policy. These include:

Premium

Some things that might determine how much your CBA Car Insurance premium is, include:

  • Your car’s make, model, series and year of manufacture
  • Your car’s value, including the value of any modifications or accessories
  • Whether you choose to be insured for the market or agreed value of your car
  • The age and gender of the drivers
  • Where your vehicle is parked overnight

Discounts

Everyone loves a discount, and they can really help to knock a few bucks off your insurance bill. At CBA Car Insurance, you can snag a no-claims discount, as well as a discount for buying your policy online.

Excess

You can choose to pay either a low or high excess on your CBA Car Insurance policy but remember: if you opt for low excess, you’ll pay a higher premium, and vice versa.

Also, keep in mind that there’s an extra excess if the person driving your car is under 25, not listed on your policy or has held a licence for less than two years.

How do I pay my premium?

When you take out a CBA Car Insurance policy, you can either pay your premium as one lump sum each time you renew your policy, or you can choose to pay on a monthly basis at no extra cost. 

How do customers rate CBA Car Insurance?

We know that the facts and figures can only tell you so much about what it’s really like to have insurance with CBA Car Insurance. That’s why we’ve got a  customer review section where you can read the opinions of CBA Car Insurance customers. They’ve rated their experience in a bunch of different areas, including the level of coverage their policy gives them and how easy it was to make a claim.

Making a claim

If you need to make a claim on your CBA Car Insurance policy, you can call the 24/7 claims line or fill in an online claims form. When you do, make sure you have some information on hand, including:

  • The name, address and phone number of any drivers involved in the accident
  • The registration number of any vehicles involved in the accident
  • If possible, the name and contact details of any witnesses to the accident

How is CBA car insurance rated?

Mozo users have rated CBA car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
CBA car insurance customer reviews
Overall
7.4/10
Value for money
7.3/10
Policy coverage
7.4/10
Customer service
7.4/10
Claims handling
7.0/10
Trust
7.3/10
Based on 316 CBA product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent CBA car insurance reviews

CBA Comprehensive Car Insurance
Overall 2/10
CBAI untrustworthy. Request excess when no fault .

My vehicle was parked correctly in a parking station and someone drove into it and left his details and admitted liability. Completed CBAI claim online. Ticked box to state car was parked in parking station and hit by another car. Next question in online claim form " Who was driving your car at the time?" "Nobody. The car was parked." I provided the other driver's details online to CBAI. They sent me a claim number and their bank acct details for me to pay $1600 excess when I have just completed the online form stating someone hit my parked car , admitted liability and I provided his details. 3 emails disputing this with CBAI were ignored. I rang CBAI today and , yes, they had received my emails but, no, they weren't going to waive my excess as their policy documents stated they would, until I rang and agitated. CBAI was just trying it on. Totally untrustworthy company. Avoid.

Read full review

My vehicle was parked correctly in a parking station and someone drove into it and left his details and admitted liability. Completed CBAI claim online. Ticked box to state car was parked in parking station and hit by another car. Next question in online claim form " Who was driving your car at the time?" "Nobody. The car was parked." I provided the other driver's details online to CBAI. They sent me a claim number and their bank acct details for me to pay $1600 excess when I have just completed the online form stating someone hit my parked car , admitted liability and I provided his details. 3 emails disputing this with CBAI were ignored. I rang CBAI today and , yes, they had received my emails but, no, they weren't going to waive my excess as their policy documents stated they would, until I rang and agitated. CBAI was just trying it on. Totally untrustworthy company. Avoid.

Value for money
4/10
Policy coverage
2/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Cameron, Queensland, reviewed about 1 month ago
CBA Comprehensive Car Insurance
Overall 10/10
Very good customer service

Very good customer service

Read full review

Very good customer service

Value for money
10/10
Policy coverage
10/10
Customer service
10/10
Claims handling
10/10
Trust
10/10
Less
Corinna, South Australia, reviewed 8 months ago
CBA Comprehensive Car Insurance
Overall 9/10
Overall great product

Overall great product price is competitive like that I can easy access the policy via online banking but trying to get through on the phone can take time.

Read full review

Overall great product price is competitive like that I can easy access the policy via online banking but trying to get through on the phone can take time.

Value for money
10/10
Policy coverage
10/10
Customer service
7/10
Trust
9/10
Less
Vanessa, Queensland, reviewed over 2 years ago
CBA Comprehensive Car Insurance
Overall 4/10
I wish you can change policy online

Not easy to change policy online as would need to call.

Read full review

Not easy to change policy online as would need to call.

Value for money
7/10
Policy coverage
1/10
Customer service
3/10
Less
Jared, New South Wales, reviewed almost 3 years ago
See all car insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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