6.5 / 10

based on 301 Coles reviews as rated by Mozo community

Coles car insurance

It would seem that Coles is not just your neighbourhood, big-chain supermarket anymore. In fact, it’s ventured into the financial services industry and now offers a whole range of products, including multiple car insurance policies. 

The supermarket giant offers third party property and comprehensive car insurance. Have a read of the details below, to learn more about it.

Coles offers the following car insurance policies

Rates and fees verified as correct at 21 June, 2021. Other information correct at the time of writing. Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes costs extra

Not Published

10%

No

Comprehensive Plus Car Insurance

Yes costs extra

Not Published

10%

Yes

Who is the underwriter for Coles insurance?

Coles car insurance is underwritten by IAL, that’s Insurance Australia Limited. While IAL itself started in 2015, it is backed by IAG (Insurance Australia Group), which is the biggest general insurance company in Australia and New Zealand. Its businesses underwrite a whopping $12 billion worth of premiums per year.

What types of car insurance does Coles offer?

All in all, Coles offers four types of car insurance, including third party property damage, third party fire and theft, comprehensive and comprehensive plus. 

What does Coles comprehensive car insurance cover?

Advertised as the supermarket’s ‘most popular car policy,’ Coles comprehensive car insurance provides cover for:

You can also opt to add on some extras to your comprehensive car insurance policy. Although it should be noted that this will up the price of your premium. These include 24/7 roadside assistance, one excess-free claim for windscreen damage per year and cover for a hire car following an accident.

What does Coles comprehensive plus car insurance cover?

The highest level of car insurance Coles offers, the comprehensive plus policy comes with even more cover than the supermarket’s standard comprehensive cover. Not to mention higher benefit amounts.

Some standout features include:

The comprehensive plus policy does not however include cover for roadside assistance. So, like the standard comprehensive cover, you will have to purchase this as an optional extra.

What does Coles roadside assistance cover?

Available as an optional extra, Coles roadside assistance cover offers help with:

What does Coles comprehensive car insurance not cover?

Some things that neither Coles comprehensive car insurance or comprehensive plus car insurance will not cover are:

More FAQs on Coles car insurance

Does Coles offer compulsory third party insurance?

Coles does not offer compulsory third party insurance (CTP cover). 

What type of third party insurance does Coles offer?

Although Coles does not offer CTP cover, it does offer third party property and third party fire and theft car insurance. 

Coles third party property damage insurance is the most basic level of cover it offers for cars. It includes:

  • Up to $20 million worth of legal liability cover for damage you cause to someone else’s car or property.

  • Up to $3,000 worth of cover for damage caused by uninsured drivers.

  • Change of car, that is the ability to update your policy with a similar replacement car, without having to cancel or reapply.

One step up from this, Coles third party fire and theft cover includes third party property damage cover, as well as:

  • Cover for if your car is stolen. That applies whether your wheels are recovered or not.

  • Cover if your car is damaged by flames or an explosion.

  • Cover for towing and storage costs. This counts if your car is involved in an insured event or recovered after being stolen.

For both types of third party insurance, you can purchase roadside assistance as an optional extra.

What does Coles new car replacement cover entail?

New car replacement cover is included with both Coles comprehensive and comprehensive plus policies. It applies if your new car is deemed a total loss after 24 months with comprehensive cover and after 36 months with comprehensive plus cover, from its original registration.

If this happens, Coles will:

  • Replace your car with a new one of the same make and model

  • Include similar additional accessories

  • Pay for stamp duty or delivery costs, if needed.

Does Coles Insurance offer any discounts?

Besides one-off discounts, Coles also offers rewards for Flybuys users. When you take out your insurance policy with Coles you can link your Flybuys membership and earn double points on your grocery shopping.

With this perk you can earn up to a maximum of 1,000 extra Flybuys points per policy, per month. Just keep in mind that this particular perk is only available to comprehensive policy holders and not those with third party insurance.

Does Coles offer a no claims discount?

Yes, Coles does offer a no claims discount to customers with good driving history.

For each year that you have no at-fault claim to make, your no claims discount will increase by a certain percentage, until it reaches the maximum discount on offer. There are seven discount ratings, each with a slightly higher discount. These are ratings one to six and ‘rating one for life.’

This last rating is achieved when you hold rating one for two years in a row with no at-fault claims. Once achieved, you will be able to keep rating one for life for however long you have the policy.

How much does Coles car insurance cost?

There are two main factors that will affect how much your Coles car insurance policy costs. These are:

Premium

Your premium is calculated by looking at things like how, when and where you drive, where you keep your car (in a garage or parked on the street) and what kind of car you drive. All these things help to determine how likely you are to make a claim - which will determine how expensive it will be to insure your car.

Excess

The excess is the amount you must pay before your insurance will start to cover costs. If you choose to have a low excess, so that you’re not searching for cash in an emergency, you'll have a higher premium. On the other hand, if you opt for a lower premium your excess will be higher.

Also, keep in mind that there’s an extra excess for young drivers, or drivers who have held their licence for less than 2 years.

How do I pay my premium?

Usually, you’d pay your car insurance premium as a lump sum each time you renew your policy. With Coles insurance, you also have the option to pay monthly - which might be helpful if you’re on a tight budget - but keep in mind that this flexibility will cost extra.

How is Coles rated by customers?

Now you know some of the most important points of a Coles car insurance policy, it’s time to find out what everyday Aussies think. Take a look at our customer review section, where people with Coles car insurance have rated their experience in terms of customer service, convenience and trust. 

Making a claim

You can make a claim on your Coles car insurance by calling the 24/7 claims line. When you do, make sure you have all the relevant information on hand, including:

  • your policy number
  • details about what happened and what damage was caused
  • contact details for anyone else involved
  • a copy of any official reports or documents concerning the claim

How is Coles car insurance rated?

Mozo users have rated Coles car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
Coles car insurance
Overall
7.6/10
Value for money
Policy coverage
Customer service
Claims handling
Trust

675 Reviews

Recent Coles car insurance reviews

Coles Comprehensive Car Insurance review
Overall 10/10
Great Company

After with this Company due to hailstones, no problems in the claim process very reliable.

Read full review

After with this Company due to hailstones, no problems in the claim process very reliable.

Value for money
9/10
Policy coverage
9/10
Customer service
10/10
Claims handling
10/10
Trust
9/10
Less
Christine, Queensland, reviewed about 2 months ago
Coles Comprehensive Car Insurance review
Overall 3/10
Price wise good , but poor customer service , only

Very poor ongoing service, no emails/updates , or service calls, am seriously thinking changing, cheap but doesnt mean good

Read full review

Very poor ongoing service, no emails/updates , or service calls, am seriously thinking changing, cheap but doesnt mean good

Value for money
9/10
Policy coverage
9/10
Customer service
1/10
Trust
5/10
Less
Darren, New South Wales, reviewed about 2 months ago
Coles Comprehensive Car Insurance review
Overall 5/10
Good at the start but not so good in the long run

Coles car insurance was my initial choice due to their low annual fee and wide coverage. Unfortunately in a short amount of time that annual fee has risen to the same cost of other big name insurers. This makes me feel as though I was won over by a cheaper offer at the start and to become a customer of Coles. Then once that was established, the price inflated. Though I will commend them on the one insurance claim I did make, which was made easy and repaired very quickly.

Read full review

Coles car insurance was my initial choice due to their low annual fee and wide coverage. Unfortunately in a short amount of time that annual fee has risen to the same cost of other big name insurers. This makes me feel as though I was won over by a cheaper offer at the start and to become a customer of Coles. Then once that was established, the price inflated. Though I will commend them on the one insurance claim I did make, which was made easy and repaired very quickly.

Value for money
4/10
Policy coverage
6/10
Customer service
4/10
Claims handling
8/10
Trust
4/10
Less
Lukas, Queensland, reviewed about 2 months ago
Coles Comprehensive Car Insurance review
Overall 8/10
Overall, good for car insurance

Coles car insurance is simple to understand and I have not had any issues. Admittedly I have not had any accidents to make a claim. I did have some issues updating contact information as their systems were down and everything had to be over the phone but I got there in the end.

Read full review

Coles car insurance is simple to understand and I have not had any issues. Admittedly I have not had any accidents to make a claim. I did have some issues updating contact information as their systems were down and everything had to be over the phone but I got there in the end.

Value for money
8/10
Policy coverage
8/10
Customer service
6/10
Less
Elisha, New South Wales, reviewed about 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

Car insurance quick links