Cover information and limits in the table below verified as correct at 29 November 2023. Other information correct at the time of writing.
Advertiser disclosure. Important information on terms, conditions and sub-limits
|Product||Monthly premiums available||Maximum no claim discount||Online discount||Choice of repairer|
|Comprehensive Car Insurance||
Yes costs extra
Coles car insurance is underwritten by IAL, that’s Insurance Australia Limited. While IAL itself started in 2015, it is backed by IAG (Insurance Australia Group), which is the biggest general insurance company in Australia and New Zealand. Its businesses underwrite a whopping $12 billion worth of premiums per year.
All in all, Coles offers four types of car insurance, including third party property damage, third party fire and theft, comprehensive and comprehensive plus.
Advertised as the supermarket’s ‘most popular car policy,’ Coles comprehensive car insurance provides cover for:
Accidental and malicious damage to your car
Damage to someone else’s car or property
Emergency repairs, towing or accommodation
A stolen car
Stolen groceries, up to $200
A hire car, following theft
Personal property (excludes mobile phones and GPS devices)
New car replacement
Child seats, plus baby capsules up to $500
Trailer or caravans, up to $1,000.
You can also opt to add on some extras to your comprehensive car insurance policy. Although it should be noted that this will up the price of your premium. These include 24/7 roadside assistance, one excess-free claim for windscreen damage per year and cover for a hire car following an accident.
The highest level of car insurance Coles offers, the comprehensive plus policy comes with even more cover than the supermarket’s standard comprehensive cover. Not to mention higher benefit amounts.
Some standout features include:
Choice of repairer, so long as who you choose is licensed.
Extended new car replacement cover. It offers a 3-year as opposed to 2-year new-for-new replacement.
One excess-free claim per year for damaged windscreen or glass.
Car hire, plus taxi benefit following an accident. The taxi benefit includes up to $250 worth of cover per claim.
Higher stolen groceries cover, up to $400.
The comprehensive plus policy does not however include cover for roadside assistance. So, like the standard comprehensive cover, you will have to purchase this as an optional extra.
Available as an optional extra, Coles roadside assistance cover offers help with:
Flat batteries. If your battery has run flat, Coles will jump start or help to coordinate a replacement. Although Coles will not pay for the cost of the replacement battery.
Emergency fuel. For this, Coles will provide you with enough fuel to reach the nearest petrol station. Or, if your vehicle runs on LPG Coles may tow it to the nearest petrol stop.
Flat tyres. Coles will help change your flat tyre or transport your car to the closest tyre outlet.
Lost or locked keys. If you misplace your car keys or accidently lock them in your vehicle, Coles will help either to deliver a spare key or organise for you to retrieve the spare key. This benefit is limited to $150, anything higher than that you will have to pay for.
Towing. If your car cannot be driven, Coles will tow it to the nearest repairer of your choice. There is no extra cost for towing up to 20 kilometres in metro areas and up to 50 kilometres in all other areas.
A bogged vehicle. Coles will provide help if your vehicle is stuck in a road that can be legally accessed by a two-wheel drive. If special equipment is needed, you will have to pay for it. That includes go jacks, dolly wheels, power winches and so forth.
Making arrangements after an accident. Following an accident, Coles may help to organise the recovery of your car and find emergency transport. If you don’t have comprehensive cover you may have to front the actual costs yourself.
Relay urgent messages to family, friends or colleagues, following an accident or breakdown.
Arranging a taxi, if your car has been towed. Coles will cover the cost of one taxi ride, up to $50.
Some things that neither Coles comprehensive car insurance or comprehensive plus car insurance will not cover are:
Coles does not offer compulsory third party insurance (CTP cover).
Although Coles does not offer CTP cover, it does offer third party property and third party fire and theft car insurance.
Coles third party property damage insurance is the most basic level of cover it offers for cars. It includes:
Up to $20 million worth of legal liability cover for damage you cause to someone else’s car or property.
Up to $3,000 worth of cover for damage caused by uninsured drivers.
Change of car, that is the ability to update your policy with a similar replacement car, without having to cancel or reapply.
One step up from this, Coles third party fire and theft cover includes third party property damage cover, as well as:
Cover for if your car is stolen. That applies whether your wheels are recovered or not.
Cover if your car is damaged by flames or an explosion.
Cover for towing and storage costs. This counts if your car is involved in an insured event or recovered after being stolen.
For both types of third party insurance, you can purchase roadside assistance as an optional extra.
New car replacement cover is included with both Coles comprehensive and comprehensive plus policies. It applies if your new car is deemed a total loss after 24 months with comprehensive cover and after 36 months with comprehensive plus cover, from its original registration.
If this happens, Coles will:
Replace your car with a new one of the same make and model
Include similar additional accessories
Pay for stamp duty or delivery costs, if needed.
Besides one-off discounts, Coles also offers rewards for Flybuys users. When you take out your insurance policy with Coles you can link your Flybuys membership and earn double points on your grocery shopping.
With this perk you can earn up to a maximum of 1,000 extra Flybuys points per policy, per month. Just keep in mind that this particular perk is only available to comprehensive policy holders and not those with third party insurance.
Yes, Coles does offer a no claims discount to customers with good driving history.
For each year that you have no at-fault claim to make, your no claims discount will increase by a certain percentage, until it reaches the maximum discount on offer. There are seven discount ratings, each with a slightly higher discount. These are ratings one to six and ‘rating one for life.’
This last rating is achieved when you hold rating one for two years in a row with no at-fault claims. Once achieved, you will be able to keep rating one for life for however long you have the policy.
There are two main factors that will affect how much your Coles car insurance policy costs. These are:
Your premium is calculated by looking at things like how, when and where you drive, where you keep your car (in a garage or parked on the street) and what kind of car you drive. All these things help to determine how likely you are to make a claim - which will determine how expensive it will be to insure your car.
The excess is the amount you must pay before your insurance will start to cover costs. If you choose to have a low excess, so that you’re not searching for cash in an emergency, you'll have a higher premium. On the other hand, if you opt for a lower premium your excess will be higher.
Also, keep in mind that there’s an extra excess for young drivers, or drivers who have held their licence for less than 2 years.
Usually, you’d pay your car insurance premium as a lump sum each time you renew your policy. With Coles insurance, you also have the option to pay monthly - which might be helpful if you’re on a tight budget - but keep in mind that this flexibility will cost extra.
Now you know some of the most important points of a Coles car insurance policy, it’s time to find out what everyday Aussies think. Take a look at our customer review section, where people with Coles car insurance have rated their experience in terms of customer service, convenience and trust.
You can make a claim on your Coles car insurance by calling the 24/7 claims line. When you do, make sure you have all the relevant information on hand, including:
Mozo users have rated Coles car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
I’ve recently had an accident and I’m thinking coles would be good after many years of insuring peoples cars only to realise they are the worst to deal with. They have many defaults such as: No communications via phone or email You call them you wait for ex amount of time only not to share any information or updates about your claim Ask many questions but you don’t get any answers back. No wonder why they are the cheapest in the market. This what happens when you pay peanuts you get monkeys for service.Read full review
I’ve recently had an accident and I’m thinking coles would be good after many years of insuring peoples cars only to realise they are the worst to deal with. They have many defaults such as: No communications via phone or email You call them you wait for ex amount of time only not to share any information or updates about your claim Ask many questions but you don’t get any answers back. No wonder why they are the cheapest in the market. This what happens when you pay peanuts you get monkeys for service.
Coles insurance it's the bad insurance in Australia I had an accident few week ago it wasn't my fault someone hits my car behind my car has towbar when I went to to pick up my car they told it's done and fixed Ithey took it off the towbar without telling me and they don't pay for it even in the website they didn't mention it to put if my car has towbar or no big company they don't care about customer it's look like they stolen my towbar without telling me and I call they 5 times until they don't give me back my towbar OT pay me it's disgusting service and unprofessional I recommend no one go with Coles insurance it's very bad with custemerRead full review
Coles insurance it's the bad insurance in Australia I had an accident few week ago it wasn't my fault someone hits my car behind my car has towbar when I went to to pick up my car they told it's done and fixed Ithey took it off the towbar without telling me and they don't pay for it even in the website they didn't mention it to put if my car has towbar or no big company they don't care about customer it's look like they stolen my towbar without telling me and I call they 5 times until they don't give me back my towbar OT pay me it's disgusting service and unprofessional I recommend no one go with Coles insurance it's very bad with custemer
They were the best priced when I took out the insurance. I have not had a claim, so cannot comment about their process.Read full review
They were the best priced when I took out the insurance. I have not had a claim, so cannot comment about their process.
Coles Car Insurance is economical and an easy application process. Their coverage and policies are equal or better than the 'big' players.Read full review
Coles Car Insurance is economical and an easy application process. Their coverage and policies are equal or better than the 'big' players.