7.2/10

Based on 1184 Coles product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

Coles car insurance

It would seem that Coles is not just your neighbourhood, big-chain supermarket anymore. In fact, it’s ventured into the financial services industry and now offers a whole range of products, including multiple car insurance policies. 

The supermarket giant offers third party property and comprehensive car insurance. Have a read of the details below, to learn more about it.

Coles offers the following car insurance policies

Cover information and limits in the table below verified as correct at 23 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Monthly premiums available Maximum no claim discount Online discount Choice of repairer
Comprehensive Car Insurance

Yes costs extra

Not Published

10%

No

Who is the underwriter for Coles insurance?

Coles car insurance is underwritten by IAL, that’s Insurance Australia Limited. While IAL itself started in 2015, it is backed by IAG (Insurance Australia Group), which is the biggest general insurance company in Australia and New Zealand. Its businesses underwrite a whopping $12 billion worth of premiums per year.

What types of car insurance does Coles offer?

All in all, Coles offers four types of car insurance, including third party property damage, third party fire and theft, comprehensive and comprehensive plus. 

What does Coles comprehensive car insurance cover?

Advertised as the supermarket’s ‘most popular car policy,’ Coles comprehensive car insurance provides cover for:

  • Accidental and malicious damage to your car

  • Damage to someone else’s car or property

  • Emergency repairs, towing or accommodation

  • A stolen car

  • Stolen keys

  • Stolen groceries, up to $200

  • A hire car, following theft

  • Personal property (excludes mobile phones and GPS devices)

  • New car replacement

  • Child seats, plus baby capsules up to $500

  • Trailer or caravans, up to $1,000.

You can also opt to add on some extras to your comprehensive car insurance policy. Although it should be noted that this will up the price of your premium. These include 24/7 roadside assistance, one excess-free claim for windscreen damage per year and cover for a hire car following an accident.

What does Coles comprehensive plus car insurance cover?

The highest level of car insurance Coles offers, the comprehensive plus policy comes with even more cover than the supermarket’s standard comprehensive cover. Not to mention higher benefit amounts.

Some standout features include:

  • Choice of repairer, so long as who you choose is licensed.

  • Extended new car replacement cover. It offers a 3-year as opposed to 2-year new-for-new replacement.

  • One excess-free claim per year for damaged windscreen or glass.

  • Car hire, plus taxi benefit following an accident. The taxi benefit includes up to $250 worth of cover per claim.

  • Higher stolen groceries cover, up to $400.

The comprehensive plus policy does not however include cover for roadside assistance. So, like the standard comprehensive cover, you will have to purchase this as an optional extra.

What does Coles roadside assistance cover?

Available as an optional extra, Coles roadside assistance cover offers help with:

  • Flat batteries. If your battery has run flat, Coles will jump start or help to coordinate a replacement. Although Coles will not pay for the cost of the replacement battery.

  • Emergency fuel. For this, Coles will provide you with enough fuel to reach the nearest petrol station. Or, if your vehicle runs on LPG Coles may tow it to the nearest petrol stop.

  • Flat tyres. Coles will help change your flat tyre or transport your car to the closest tyre outlet. 

  • Lost or locked keys. If you misplace your car keys or accidently lock them in your vehicle, Coles will help either to deliver a spare key or organise for you to retrieve the spare key. This benefit is limited to $150, anything higher than that you will have to pay for.

  • Towing. If your car cannot be driven, Coles will tow it to the nearest repairer of your choice. There is no extra cost for towing up to 20 kilometres in metro areas and up to 50 kilometres in all other areas.

  • A bogged vehicle. Coles will provide help if your vehicle is stuck in a road that can be legally accessed by a two-wheel drive. If special equipment is needed, you will have to pay for it. That includes go jacks, dolly wheels, power winches and so forth.

  • Making arrangements after an accident. Following an accident, Coles may help to organise the recovery of your car and find emergency transport. If you don’t have comprehensive cover you may have to front the actual costs yourself.

  • Relay urgent messages to family, friends or colleagues, following an accident or breakdown.

  • Arranging a taxi, if your car has been towed. Coles will cover the cost of one taxi ride, up to $50.

What does Coles comprehensive car insurance not cover?

Some things that neither Coles comprehensive car insurance or comprehensive plus car insurance will not cover are:

  • Additional damage to your car. That is if you take your wheels out after an accident or theft.
  • Deliberate, intentional, malicious or criminal acts. That is if they are caused by you, a person covered under the insurance policy or any other person acting with your permission.
  • While it is being demonstrated for sale. Coles will not cover your car if it is being driven by a potential buyer, unless you or someone else named on the insurance is a passenger.
  • General wear and tear. Coles will not cover your wheels for general wear and tear, depreciation, rust or corrosion.
  • Electronic data. Coles will not cover you for loss of data, coding program or software.
  • An overloaded car. Coles will not cover you, if your car has too many passengers or you are towing a load which is over the legal towing limit, or too heavy for your particular set of wheels.
  • Your car being used for hire. Coles will not cover your car if you use it to transport goods or passengers for a fee.
  • Rental car liability

More FAQs on Coles car insurance

Does Coles offer compulsory third party insurance?

Coles does not offer compulsory third party insurance (CTP cover). 

What type of third party insurance does Coles offer?

Although Coles does not offer CTP cover, it does offer third party property and third party fire and theft car insurance. 

Coles third party property damage insurance is the most basic level of cover it offers for cars. It includes:

  • Up to $20 million worth of legal liability cover for damage you cause to someone else’s car or property.

  • Up to $3,000 worth of cover for damage caused by uninsured drivers.

  • Change of car, that is the ability to update your policy with a similar replacement car, without having to cancel or reapply.

One step up from this, Coles third party fire and theft cover includes third party property damage cover, as well as:

  • Cover for if your car is stolen. That applies whether your wheels are recovered or not.

  • Cover if your car is damaged by flames or an explosion.

  • Cover for towing and storage costs. This counts if your car is involved in an insured event or recovered after being stolen.

For both types of third party insurance, you can purchase roadside assistance as an optional extra.

What does Coles new car replacement cover entail?

New car replacement cover is included with both Coles comprehensive and comprehensive plus policies. It applies if your new car is deemed a total loss after 24 months with comprehensive cover and after 36 months with comprehensive plus cover, from its original registration.

If this happens, Coles will:

  • Replace your car with a new one of the same make and model

  • Include similar additional accessories

  • Pay for stamp duty or delivery costs, if needed.

Does Coles Insurance offer any discounts?

Besides one-off discounts, Coles also offers rewards for Flybuys users. When you take out your insurance policy with Coles you can link your Flybuys membership and earn double points on your grocery shopping.

With this perk you can earn up to a maximum of 1,000 extra Flybuys points per policy, per month. Just keep in mind that this particular perk is only available to comprehensive policy holders and not those with third party insurance.

Does Coles offer a no claims discount?

Yes, Coles does offer a no claims discount to customers with good driving history.

For each year that you have no at-fault claim to make, your no claims discount will increase by a certain percentage, until it reaches the maximum discount on offer. There are seven discount ratings, each with a slightly higher discount. These are ratings one to six and ‘rating one for life.’

This last rating is achieved when you hold rating one for two years in a row with no at-fault claims. Once achieved, you will be able to keep rating one for life for however long you have the policy.

How much does Coles car insurance cost?

There are two main factors that will affect how much your Coles car insurance policy costs. These are:

Premium

Your premium is calculated by looking at things like how, when and where you drive, where you keep your car (in a garage or parked on the street) and what kind of car you drive. All these things help to determine how likely you are to make a claim - which will determine how expensive it will be to insure your car.

Excess

The excess is the amount you must pay before your insurance will start to cover costs. If you choose to have a low excess, so that you’re not searching for cash in an emergency, you'll have a higher premium. On the other hand, if you opt for a lower premium your excess will be higher.

Also, keep in mind that there’s an extra excess for young drivers, or drivers who have held their licence for less than 2 years.

How do I pay my premium?

Usually, you’d pay your car insurance premium as a lump sum each time you renew your policy. With Coles insurance, you also have the option to pay monthly - which might be helpful if you’re on a tight budget - but keep in mind that this flexibility will cost extra.

How is Coles rated by customers?

Now you know some of the most important points of a Coles car insurance policy, it’s time to find out what everyday Aussies think. Take a look at our customer review section, where people with Coles car insurance have rated their experience in terms of customer service, convenience and trust. 

Making a claim

You can make a claim on your Coles car insurance by calling the 24/7 claims line. When you do, make sure you have all the relevant information on hand, including:

  • your policy number
  • details about what happened and what damage was caused
  • contact details for anyone else involved
  • a copy of any official reports or documents concerning the claim

How is Coles car insurance rated?

Mozo users have rated Coles car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of car-insurances
Coles car insurance customer reviews
Overall
7.6/10
Value for money
8.1/10
Policy coverage
7.6/10
Customer service
7.4/10
Claims handling
6.5/10
Trust
7.2/10
Based on 699 Coles product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

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I have been with Coles Insurance since Dec 2014 as they were one of a few companies who would insure my 1999 Falcon for a good value and cheap annual cost. The cost has been pretty good until Dec 2022 when the cost went up from $557 to $733. The car value remains unchanged at i$4158. I have just received my renewal for Dec 2023 at with the fee now going up to $1276.They can put whatever spin they like on it, but it comes back to price gouging. "Your premium is based on the possibility of a claim against your policy". Three years ago I had some panel damage. I rang Coles Insurance to make sure they would still insure me if I paid for the repairs, but they had to refer it to their reinsurer. Nobody ever got back to me. So once I received my renewal notice in the mail, I had it repaired at my cost ($3000) so I wouldn't have to claim insurance. I realised that amount, compared to the insured value, would have been a write-off as far as insurance companies are concerned. And now they think I want to claim against the policy? No. I just want my old, reliable car, which 3 years after the panel repairs still looks amazing. So they won't be getting any more out of me. I'll have to change from Comprehensive to 3rd Party Property, Fire & Theft. But not with Coles. Already checked it out, around $350 or so. A couple of years at that price will more than make up for the amount I would have paid Coles Vs the refund of a write off claim I would have ended up with. Coles were good 9 years ago, insuring my old car for a fair amount at a reasonable cost. But greed has become normal. Just blame it all on Covid.

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