The details shown below are for the Comprehensive Car Insurance
The details shown below are for the Comprehensive Plus Car Insurance
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| Name | |
|---|---|
| | Comprehensive Car Insurance |
| | Comprehensive Plus Car Insurance |
Comprehensive Car Insurance
Comprehensive Plus Car Insurance
costs extra
$400 - $2,100
$800 for drivers under 21, $450 for drivers under 25, $400 for inexperienced drivers over 25.
(ACT)
(VIC)
(NT)
(TAS)
(WA)
(SA)
(NSW)
(QLD)
6 years
10%
n/a
Yes
Online Discount
Optional Extra
n/a
n/a
Agreed or Market
- within 2 years of original registration
Up to $500 if damaged or stolen.
Yes - standard excess. Option to reduce windscreen excess to $0 for an additional premium.
Up to $500
Reasonable towing costs. Up to $500 travel and accommodation if greater than 100 km from home (max $100 per day).
- Up to 14 days, max $50 per day.
Not at fault - Optional Extra. At fault - Optional Extra. Up to 14 days, max $50 per day.
Yes - legal liability cover when using a substitute vehicle.
Up to $1,000.
Up to $1,000 if stolen.
Up to $500
Covered only if agreed in writing.
No
costs extra
$400 - $2,100
$800 for drivers under 21, $450 for drivers under 25, $400 for inexperienced drivers over 25.
(ACT)
(VIC)
(NT)
(TAS)
(WA)
(SA)
(NSW)
(QLD)
6 years
10%
n/a
Yes
Online Discount
Optional Extra
n/a
n/a
Agreed or Market
- within 3 years of original registration
Up to $500 if damaged or stolen. Up to $250 for mobile phones or portable GPS.
Yes - $0 windscreen excess on first claim each year.
Up to $500
Reasonable towing costs. Up to $500 travel and accommodation if greater than 100 km from home (max $100 per day). Up to $250 for taxi fares.
- Unlimited days, max $90 per day.
Not at fault - Yes. At fault - Yes. Unlimited days, max $90 per day.
Yes - legal liability cover when using a substitute vehicle.
Up to $1,000.
Up to $1,000 if stolen.
Up to $500
Covered only if agreed in writing.
Up to $5,000 funeral expenses within 12 months of accident.
No
Very competitive prices and great service.
Read full reviewVery competitive prices and great service.
I don't have a policy with Coles Insurance Company. Here's something you probably don't know: It doesn't exist. Coles' insurance policies are actually provided by AIG, as are the policies of several other insurance companies. One of them is AAMI. So, before you renew your Coles insurance policy, get a Quote from AAMI, because for one thing, they provide cover for a hire car which apparently Coles does not.
Read full reviewI don't have a policy with Coles Insurance Company. Here's something you probably don't know: It doesn't exist. Coles' insurance policies are actually provided by AIG, as are the policies of several other insurance companies. One of them is AAMI. So, before you renew your Coles insurance policy, get a Quote from AAMI, because for one thing, they provide cover for a hire car which apparently Coles does not.
Good price, website was easy to navigate. Have not had to make a claim so unsure on service.
Read full reviewGood price, website was easy to navigate. Have not had to make a claim so unsure on service.
Worst claims service ever. Took over a year, a lot of time on hold and a lot of angry calls to resolve a claim where I was not at fault. I ended up having to make a complaint to the Ombudsman in order to get the claim escalated to their dispute resolution team and eventually resolved. Their standard claims team are lazy and rude. Their dispute resolution team was definitely much better to deal with, but it should never have gotten to that level.
Read full reviewWorst claims service ever. Took over a year, a lot of time on hold and a lot of angry calls to resolve a claim where I was not at fault. I ended up having to make a complaint to the Ombudsman in order to get the claim escalated to their dispute resolution team and eventually resolved. Their standard claims team are lazy and rude. Their dispute resolution team was definitely much better to deal with, but it should never have gotten to that level.
Customer service was friendly but the process could have been easier. We had to wait for the at-fault driver to make a claim on their own insurance before we could get our car fixed. I don't understand, if the at-fault driver has insurance and decides NOT to make a claim, we can't get our car fixed!? We had to keep contacting the at-fault driver, trying desperately to convince them that they should make a claim. This is not good policy I'm afraid.
Read full reviewCustomer service was friendly but the process could have been easier. We had to wait for the at-fault driver to make a claim on their own insurance before we could get our car fixed. I don't understand, if the at-fault driver has insurance and decides NOT to make a claim, we can't get our car fixed!? We had to keep contacting the at-fault driver, trying desperately to convince them that they should make a claim. This is not good policy I'm afraid.