Rates and fees verified as correct at 02 August, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Main Events covered | Monthly payments cost extra | Underinsurance protection | New for old replacement |
|---|---|---|---|---|
| Accidental Damage Home Insurance |     | No | No | Yes |
| Accidental Damage Home Insurance | | No | No | Yes |
| Accidental Damage Home Insurance | | No | No | Yes |
| Fundamentals Home Insurance | | No | No | Yes |
| Fundamentals Home Insurance | | No | No | Yes |
| Fundamentals Home Insurance | | No | No | Yes |
| Listed Events Home Insurance | | No | No | Yes |
| Listed Events Home Insurance | | No | No | Yes |
| Listed Events Home Insurance | | No | No | Yes |
Mozo users have rated CGU home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
183 Reviews
Absolutely Pathetic. A water damage claim that was wrongly assessed by their builder on a claim that took more than 14 months to have completed. Once the work was completed the same issue in my roof happened in the exact same spot after two days of being fixed and they told me I would need to lodge another claim and pay the excess again. Not to mention the absolutely disgusting customer service Calls were not returned, they do not care about their customer they just care about getting your money into their pockets. AVOID AT ALL COSTS. The below is part of what they called a completed job and refused to fix.
Read full reviewAbsolutely Pathetic. A water damage claim that was wrongly assessed by their builder on a claim that took more than 14 months to have completed. Once the work was completed the same issue in my roof happened in the exact same spot after two days of being fixed and they told me I would need to lodge another claim and pay the excess again. Not to mention the absolutely disgusting customer service Calls were not returned, they do not care about their customer they just care about getting your money into their pockets. AVOID AT ALL COSTS. The below is part of what they called a completed job and refused to fix.
We use a broker to obtain quotes each year and CGU comes out the best each year. We use them for building & contents and landlord insurance. Repaired a flooded house and paid insurance equivalent to rent each week. Excellent for our needs. Then we had a tenants friend drive into front of a different house which was also repaired in a timely manner.
Read full reviewWe use a broker to obtain quotes each year and CGU comes out the best each year. We use them for building & contents and landlord insurance. Repaired a flooded house and paid insurance equivalent to rent each week. Excellent for our needs. Then we had a tenants friend drive into front of a different house which was also repaired in a timely manner.
We have made one claim with CGU about four years ago. Very prompt and very helpful. Staff were courteous although the one problem we had was after approving a certain provider, setting up the repairs etc, they decided we couldn't use that provider and they were going to fly someone in from interstate to do the work. Once we pointed out the original provider was local and one they had used in the past. They paid us directly so we could do it on our own say so. Handled it well and generally happy for the most part with them. Expensive but all insurance companies are so not much can be done
Read full reviewWe have made one claim with CGU about four years ago. Very prompt and very helpful. Staff were courteous although the one problem we had was after approving a certain provider, setting up the repairs etc, they decided we couldn't use that provider and they were going to fly someone in from interstate to do the work. Once we pointed out the original provider was local and one they had used in the past. They paid us directly so we could do it on our own say so. Handled it well and generally happy for the most part with them. Expensive but all insurance companies are so not much can be done
Pretty happy with this insurer, they dealt with a couple of failed payments in a relatively painless way.
Read full reviewPretty happy with this insurer, they dealt with a couple of failed payments in a relatively painless way.
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