CHU home insurance

CHU is one of Australia's largest and most awarded insurance underwriting agencies. CHU has grown to become one of Australia’s largest strata insurance specialist, arranging insurance for more than 100,000 strata buildings.

CHU policies are underwritten by QBE Insurance (Australia) Ltd, one of Australia’s most secure insurance companies and they are a multi-award winner in the insurance market.

CHU offers the following home insurance

Cover information and limits in the table below verified as correct at 14 June 2024. Other information correct at the time of writing.
Advertiser disclosure.

Product Main Events covered Monthly payments cost extra Underinsurance protection New for old replacement
Contents Insurance Basic
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

Contents Insurance Premier
Image of fire Fire
Image of theft Theft
Image of storm Storm
Image of flood Flood

Yes

No

Yes

How is CHU home insurance rated?

Mozo users have rated CHU home insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-insurances
CHU home insurance customer reviews
Overall
1.0/10
Value for money
1.6/10
Policy coverage
2.2/10
Customer service
1.8/10
Claims handling
1.2/10
Trust
1.2/10
Based on 6 CHU product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent CHU home insurance reviews

CHU Home Insurance
Overall 1/10
Horrible Experience

Horrible experience with CHU. Still trying to get work done 15 months after storm in Brisbane. Their construction group Northstar is even worse. LACK of following up on everything. Still ongoing issues and don't know when will be resolved.

Read full review

Horrible experience with CHU. Still trying to get work done 15 months after storm in Brisbane. Their construction group Northstar is even worse. LACK of following up on everything. Still ongoing issues and don't know when will be resolved.

Policy coverage
7/10
Customer service
4/10
Claims handling
2/10
Trust
2/10
Less
Devin, Queensland, reviewed about 1 year ago
CHU Contents Insurance
Overall 1/10
How you survive in this is amazing.

What a disgusting mob. They refused a claim when the garage ceiling fell down. They knocked back our claim on the grounds of wear and tare. We fixed the problem for $3,800. We were insured through the body corporate. They then sent us a BODY CORP renewal for $7,800. Rang AAMI INS. Same cover $4,100. We had been with CHU for many years. All ok until you make a claim. Stay clear of this mob. We are still considering Court Action.

Read full review

What a disgusting mob. They refused a claim when the garage ceiling fell down. They knocked back our claim on the grounds of wear and tare. We fixed the problem for $3,800. We were insured through the body corporate. They then sent us a BODY CORP renewal for $7,800. Rang AAMI INS. Same cover $4,100. We had been with CHU for many years. All ok until you make a claim. Stay clear of this mob. We are still considering Court Action.

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Wayne, Victoria, reviewed about 1 year ago
CHU Contents Insurance
Overall 1/10
Worst insurance company ever

They put me through hell making an insurance claim,?had to escalate my case to AFCA Staff are horrible, Insurance Is give below zero in rating. Customer service doesn’t exist. I’d go with AAMI for anything to be insured. Worst insurance company ever, I’ll be advising the CEO of CHU & QBE how the company is run.

Read full review

They put me through hell making an insurance claim,?had to escalate my case to AFCA Staff are horrible, Insurance Is give below zero in rating. Customer service doesn’t exist. I’d go with AAMI for anything to be insured. Worst insurance company ever, I’ll be advising the CEO of CHU & QBE how the company is run.

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
Samantha, Victoria, reviewed over 2 years ago
CHU Home Insurance
Overall 1/10
WORSE Insurance Company in Australia. DON'T Trust

WORSE Insurance Company in Australia. DON'T Trust them. They are SCUM. I had a terrible experience with them. They just love to take your money but they didn't do their job properly. Very unprofessional, Poor Quality, Not Responsive, and Poor Value.

Read full review

WORSE Insurance Company in Australia. DON'T Trust them. They are SCUM. I had a terrible experience with them. They just love to take your money but they didn't do their job properly. Very unprofessional, Poor Quality, Not Responsive, and Poor Value.

Value for money
1/10
Policy coverage
1/10
Customer service
1/10
Claims handling
1/10
Trust
1/10
Less
John, Victoria, reviewed almost 3 years ago
See all home insurance reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
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