Does Butter Travel Insurance have COVID-19 coverage?
Butter Travel Insurance offers coverage in certain COVID-19 related situations. To fully understand the specific benefits, limitations, and exclusions that apply to your policy, it's essential to carefully review the Product Disclosure Statement (PDS).
What optional extras can I add to my Butter policy?
Butter Travel Insurance is designed around the idea of flexibility. Instead of traditional tiered policy plans, you start with a base policy and then add optional covers to tailor the protection to your specific trip needs. Here are some of the optional extras you can choose from:
Cancellation or trip interruption. Get coverage for unexpected events that force you to cancel or cut your trip short.
Personal liability. Protection in case you accidentally cause damage or injury to others.
Luggage and personal effects. Coverage for lost, stolen or damaged belongings.
Rental vehicle excess. Reimbursement for excess charges incurred if your rental car is damaged.
Snow pack. Cover for winter sports activities and equipment.
Motorcycle and moped pack. Cover if you'll be riding during your trip.
Cruise pack. Protection tailored to the specific risks of cruise travel.
Pet boarding. Reimbursement for kennel costs if your trip is delayed or cancelled unexpectedly.
Are pre-existing medical conditions covered under Butter Travel Insurance?
Butter has a list of pre-existing medical conditions that it covers automatically. For non-automatically included conditions, you can get a medical assessment and may still be able to take out cover.
Make sure you read your PDS carefully if you're planning to travel with a pre-existing condition.
What do I do if there is an emergency during my trip?
If there's a medical overseas emergency on your trip it's best to immediately contact Butter's 24/7 specialist in-house emergency assistance team called Robin Assist.
Contacting Butter as soon as possible helps you get the right paperwork for your claim and makes sure any steps you take are in line with their process.
The Robin Assist emergency contact details are:
Outside Australia: +61 2 8880 5820
In Australia: (02) 8880 5820
Email: help@robinassist.com
How do I make a claim with Butter Travel Insurance?
If you need to make a claim,you’ll need to log onto underwriter Battleface’s website (www.battleface.com). To streamline your claim, have the following information ready:
Travel Details
Medical Emergencies
Lost or Damaged Belongings
Proof of ownership (receipts, valuations, etc.)
Evidence of damage (photos, repair invoices)
Reports from airlines, tour operators (if they were involved)
Police report for theft or loss
Proof your phone has been blocked (if claiming for lost/stolen phone)
Travel Delays/Disruptions
Documents showing cause of delay (medical report, police report, transport provider confirmation)
Original travel itinerary/invoice
Receipts for additional expenses (accommodation, etc.)
For detailed claim instructions, log into Battleface's website or contact Butter here:
Outside Australia: +61 2 8880 5820 Phone
In Australia: (02) 8880 5820
Email: help@robinassist.com
Butter/Battleface will assess your claim based on the specifics of your situation and your policy's terms and conditions.
Is it possible to cancel my Butter Travel Insurance policy?
Yes, you can cancel your Butter Travel Insurance policy. Here's how it works:
Within the cooling-off period: You have 21 days from the date you purchased your policy to cancel and receive a full refund. This gives you time to review the PDS and ensure the policy suits your needs.
Outside the cooling-off period: If you cancel after the 21-day period, Butter will provide a refund on a pro-rata basis (meaning you'll receive a portion back based on the unused time left on your policy).
Important conditions for refunds (both within and outside the cooling-off period):
You haven't started your trip.
You haven't made a claim.
You don't intend to make a claim or use any other benefits of the policy.
Butter aims to process refunds within 15 business days after a cancellation is accepted.
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