Mozo peoples choice awards 2023

Mozo People’s Choice Awards for Luggage 2023

If you’re planning a trip, no matter how long or short, you need a reliable way of carrying around your belongings. However, it can be hard to navigate the endless luggage options to find the best suitcase or bag for your needs. That’s where the 2023 People’s Choice Awards come in. This year, over 800 Aussies were asked to rate the best luggage brands based on a range of factors, including satisfaction, security, quality and value for money. 32 luggage providers were considered and 5 companies came out winning awards. Here are the winners:

Build Quality

Excellent Customer Service

Great to Use

Most Recommended

Outstanding Customer Satisfaction

Security

Value for Money


Samsonite logo

Samsonite People’s Choice Awards 2023

Outstanding Customer Satisfaction Security Great to Use Build Quality Excellent Customer Service Most Recommended
Outstanding%20 customer%20 satisfaction 2023 Security 2023 Great%20to%20 use 2023 Build%20 quality 2023 Excellent%20 customer%20 service 2023 Most%20 recommended 2023

Samsonite sells a variety of luggage options including bags, suitcases and backpacks. It boasts “seriously tough” designs, built to protect your belongings as well as various stylish options so you don’t have to compromise on aesthetics. Samsonite also has an eco-friendly collection if you are conscious about shopping sustainably. Samsonite has been in the luggage business for 110 years so it has a lot of experience in what works and what doesn’t. This experience is what helped it win a grand total of 6 awards in this year’s awards out of only 7 categories. It won awards in the Outstanding Customer Satisfaction, Security, Great to Use, Build Quality, Excellent Customer Service and Most Recommended categories, making it the most awarded luggage provider.

Guess logo

Guess People’s Choice Awards 2023

Outstanding Customer Satisfaction Great to Use Build Quality Most Recommended
Outstanding%20 customer%20 satisfaction 2023 Great%20to%20 use 2023 Build%20 quality 2023 Most%20 recommended 2023

If you’re after something a bit fashionable that will stand out from the crowd, Guess is a great option. It offers a wide range of luggage options including suitcases, duffle and wheel bags and they come in a variety of fun colourways including neutral brown and black options as well as more versatile pink and gold patterns. As well as being trendy, Guess’s luggage is loved by Aussies who voted to help it win a total of four awards. The categories in which Guess stood out include Great Build Quality, Great to Use, Outstanding Customer Satisfaction and Most Recommended Overall.

American Tourister logo

American Tourister People’s Choice Awards 2023

Outstanding Customer Satisfaction Great to Use Excellent Customer Service
Outstanding%20 customer%20 satisfaction 2023 Great%20to%20 use 2023 Excellent%20 customer%20 service 2023

American Tourister was founded in the US in 1933 and has since started selling luggage all over the world. The company’s motto is “break barriers not your case” and it lives up to this by making good quality and trustworthy products. American Tourister sells a wide range of luggage options for all types of travel, including hard and soft shell suitcases as well as innovative designs such as their “Airostep” range which is made from ultra lightweight materials making it easier to lift, and their new “Rollio” range which features bags shaped like cylinders that are easier to roll.

With all of these options, it’s no wonder that American Tourister won three awards this year including Great To Use, Outstanding Customer Satisfaction and Excellent Customer Service.

Anko logo

Anko People’s Choice Awards 2023

Value for Money
Value%20for%20 money 2023

Buying new luggage can be an expensive exercise, luckily there are some more affordable options on the market, such as Anko.

Anko, which stands for ‘A new kind of’, is the in-house homeware brand of Kmart and Target. It covers a variety of cost effective products such as kitchen appliances, storage options, bedding and of course, luggage. Because of its competitive price tag, Anko won the award for Value for Money. If you’re interested in buying luggage from Anko, it can be found at Kmart and Target.

Flylite logo

Flylite People’s Choice Awards 2023

Security
Security 2023

When you travel, you don’t want to be worried about your belongings being damaged or going missing. If security is important to you, Flylite is a good brand to consider when looking at luggage options. Flylite sells a wide range of both hard and soft shell suitcases as well as mini cases and overnight bags. For added security, Flylite’s suitcases come with an inbuilt lock system so you don’t have to worry about buying a separate padlock. Because of these inbuilt safety features, Flylite won an award in the security category.

FAQs

What is the best luggage brand?

The Mozo People’s Choice Awards are a good starting point for your search in finding the best luggage choices of Australians. These awards highlight the best luggage brands that are mentioned by Australian customers for their build quality, performance, value for money, and customer satisfaction - amongst other things.

How many brands of luggage were considered for the Mozo People’s Choice Awards?

There were 32 luggage providers analysed by survey respondents in the 2023 Mozo People’s Choice Awards. To see the full list of brands, see our People’s Choice Methodology Report.

How did you determine the winners for each luggage award?

861 Australians were surveyed in the luggage category, and any brand that received more than 30 mentions was eligible for inclusion. These were then ranked by our judges according to their average rating. The winners represent roughly the top 10% of brands in each category - to find out more, read the full methodology report.