My partner went to Bali with our 7year twin boys, one of the boys developed a severe ear infection from the swimming pool we assume on the day before they were leaving to return to Melbourne They were required to stay an extra 7 days on medical advice with medical certificates at a total cost of approx $14k They were insured with Chubb Travel Insurance via our American Express Centurion Card I have spent over 4 months and 50 hours arguing and trying to recover the out pockets, Chubb are a nightmare, do not use them, go elsewhere, when they do pay part of the claim, they only give you a small percentage of it, they will not even pay for the sick 7 year boy's food for the week, they are shocking We had all medical certificates and 55 pages of claims and receipts
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