The bank is great but the insurance service us terrible.
The banking app would be much better if they showed a constant balance. They make me feel secure and reliable but they feel a bit comfortable and don’t necessarily keep up to date. I wouldn’t like to move away but would like to know they are keeping with the times. Have had excellent service the few times I’ve gone in. Feel safe with their response to credit cards theft
I have used ANZ credit cards for over 10 years with no problems, having set up automatic repayments. Recently, these stopped working for no apparent reason (I had no lack of funds). If this happens, your card may be cancelled without warning. If you card is cancelled, the people who can fix the problem don't work weekends so you may be left stranded and forced to wash dishes, sleep on the street, etc. Customer support were all very pleasant, but ultimately offered no actual explanations or solutions.
When dealing with an issue and waiting for a team member to help you with your issue. For example, a transaction that you don't recognise in your account. You never get the right information and they don't communicate well with each other, especially getting transferred to a different department. And you feel like a broken record explaining everything. And the worst part is when you call back and ask about what's happening with your issue. You have to explain again from the beginning and given a different answer. They keep saying sorry for giving you the wrong information but they never do anything about it.
As someone who uses ANZ banking, it was super easy to access their comprehensive car insurance. However for non-ANZ customers, I suspect it wouldn't be as easy to navigate and set up. I am under 25 so I pay a lot more than most drivers, but ANZ still has a competitive price compared to other companies who claim to offer 'better' deals to P-platers.
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