A terrible product that I was signed up to by a greedy mortgage broker. Does not represent value for money. High annual fee, a high-interest rate on mortgage and credit card. Steer clear. Near impossible to escape from.
Investing my money in a safe and secure way is my number one priority. A Term Deposit was the obvious choice. The bank I chose is the one that I have been dealing with for a number of years. They always obtain the best interest rate for me and will remind me when the term that I selected previously is nearly due. I don't need to book an appointment to see the clerk and the staff are always very friendly and helpful.
I have not had many problems over the years however I had to claim a refund from them as they continued to take my loan repayments after it had been paid in full. It was not difficult to get my money back once I identified that it was should have stopped several months previously. Customer service is great and any issues I have found have been rectified quickly. The con is that it should be the bank and not the customer that become aware that mistakes have been made as I would have lost in the vicinity of two thousand dollars by the time I noticed and questioned them.
Only been insured for about one year with them. Customer service seems to be ok. I haven't made a claim yet so can't give an opinion on making a claim.
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