Fantastic everyday Visa card with no frills. And no fees.
I have been with this bank for a number of years (around 20 years) and although they were relatively great in the beginning they have gradually gone downhill. Recently after moving house and forgetting to update my details online my loan account went into arrears. The bank claim they tried to contact me by mail but I received nothing. Most likely due to not updating my details. The bank then happily took out $20 a month in arrears from December until April until I noticed it and fixed the arrears. No phone call, no text message and no sympathy towards a long time member. I was basically told "There is nothing we can do, its in our terms and conditions." I'll also add that this bank has not kept up with the times over the years. While other banks have MFA (Multif Factor Authentication) to protect your online banking, this bank does not. Nor does it support any sort of Apple or Google Pay like most of the others.
Good customer service, good all round card and easy access. One improvement would be a rewards program.
Great customer relations and any calls I make I can speak to someone with an Australian accept.
Does not have any extras, no fee, very simple, VTMU always ring if they are unsure of a transaction. Very happy with the card.
I like this bank because they know my special interests are also their special interests. The services are competitive and they make house calls.
I can talk to a consultant easily either via phone, online or by visiting the bank. If I visit the bank, I am asked re the issue and within seconds I am speaking to someone. There is usually no lining up or waiting periods to talk to someone.
Charges are minimal, and is easy to use. Service is always about helping the customer, not the bank.
Great credit card, obviously the rate being a standout feature.
Provide with all what i want. Good customer service. This is the best bank
Fantastic mutual organisation - always putting their members needs first! Staff in the call centre and branches are a pleasure to deal with. Highly recommend.
Victoria Mutual Bank's Credit & debit cards excellent product - VMB is very careful & endeavour to make sure that the cards are not being fraudulently used!
They have great loan options and saving options. In my 2 decades of banking with VTMB, I have never paid a single cent in account fees and the interest rate is very reasonable.
Had a call from the bank at 2 am on a Saturday morning telling me that there was transactions been processed on my credit card in Canada. One went through but they stopped a further two. I was very impressed on their response and acting so fast to stop this. They took care of everything. Got the money back and helped me changed pins and numbers asap. I didn't have to worry about a thing, they were fantastic. To their very quick response, they saved me from having my account wiped out. Thank you Victoria Teachers Mutual Bank.
**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
Want more? Compare all 194 credit cards in the Mozo comparison engine.
Compare more credit cardsMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.