I have been with this bank for a number of years (around 20 years) and although they were relatively great in the beginning they have gradually gone downhill. Recently after moving house and forgetting to update my details online my loan account went into arrears. The bank claim they tried to contact me by mail but I received nothing. Most likely due to not updating my details. The bank then happily took out $20 a month in arrears from December until April until I noticed it and fixed the arrears. No phone call, no text message and no sympathy towards a long time member. I was basically told "There is nothing we can do, its in our terms and conditions." I'll also add that this bank has not kept up with the times over the years. While other banks have MFA (Multif Factor Authentication) to protect your online banking, this bank does not. Nor does it support any sort of Apple or Google Pay like most of the others.
I can talk to a consultant easily either via phone, online or by visiting the bank. If I visit the bank, I am asked re the issue and within seconds I am speaking to someone. There is usually no lining up or waiting periods to talk to someone.
They have great loan options and saving options. In my 2 decades of banking with VTMB, I have never paid a single cent in account fees and the interest rate is very reasonable.
Had a call from the bank at 2 am on a Saturday morning telling me that there was transactions been processed on my credit card in Canada. One went through but they stopped a further two. I was very impressed on their response and acting so fast to stop this. They took care of everything. Got the money back and helped me changed pins and numbers asap. I didn't have to worry about a thing, they were fantastic. To their very quick response, they saved me from having my account wiped out. Thank you Victoria Teachers Mutual Bank.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.