I was with BoS for my homeloan for almost 2-3years. - Low introductory rates (at the time) - no on going fees For the first year, they passed on a few rate cuts, not in full…after the 1year mark it all changed. Didn’t pass on any rate cuts to existing customers, customer service dropped significantly. They wouldn’t even return my calls! I finally pulled the plug in Nov’21, after which I had a range of ‘exit fees’ which I wasn’t made aware. Since early November, I’ve been trying to follow up with BoS. I got an email to say my request has been raised and someone will reach out in a few days. After a week, I get an automated response that my case has been “resolved & closed”. I wasn’t contacted by anyone since my first call or even given the opportunity to explain my concern. I again replied to request my case remain open and someone calls me back, 1 week later another “case resolved & closed” email, no action. This has now happened 5 times, same outcome no action or call back. Next step is to formally raise a complaint with the ombudsman. Anyone considering BoS, for any service, I highly recommend you to re-consider!
True Personal Relationship banking.. you go there and speak straight to the manager
Simple products. No "fine print" or complicated setups. Relationship managers Are easy to access directly and are always willing to help.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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