As they are a fairly small bank, you do get very good service, as they are focused entirely on the customer, the one complaint I have is that their mobile banking app is fairly bad. As someone who uses their phone frequently and tries to do as much as I can on the go (check emails, bank balance etc) I would hope to see this improved in the future.
The staff are always attentive, helpful and knowledgeable, and they have low cost products to suit my needs. I can bank Australia-wide through post offices, and can bank over the internet where appropriate.
This card is linked to all our accounts and I can access money anytime i need it. Customer service is nearly a thing of the past in the big banks but B&E are very customer focused and provide really awesome personal service, love my local branch and would never bank with any other bank.
They have good customer service, and it's great that you can have the visa facility on your debit card. Only wish you could link accounts that had already started earlier.
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