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CGU Home insurance customer reviews

Overall rating
Value for money
Policy coverage
Customer service
Claims handling
Trust
Based on 192 home insurance reviews as rated by the Mozo community.
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Recent CGU home insurance customer reviews

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  • CGU Basic - Fundamentals Home Insurance

    CGU

    We haven’t had much to do with our home insurance. It was just one we were suggested when we got a home loan so don’t really have a review about them as of yet. But when I’ve had to call them I’ve never had to wait to long to speak to some one and they were always able to help with the enquiry

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    Less
    Jenn, New South Wales, reviewed 23 days ago
  • CGU Basic - Fundamentals Home Insurance

    Quality over price

    Had had CGU insurance for years, yes more expensive however more coverage and claim process is great. Wouldn’t feel comfortable going for a cheaper cover as wouldn’t be confident I had enough coverage

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    Sarah, Victoria, reviewed 7 months ago
  • CGU Home Insurance

    Insurance Excellence.

    CGU Insurance is a very helpful insurance company. Their staff are always happy to discuss your problems or claims or situations and help solve things to your satisfaction. They do not hassle or bully you but go that bit extra for the most important person in their business-THE CUSTOMER. Insurance Excellence.

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    Frank, Queensland, reviewed 9 months ago
  • CGU Basic - Fundamentals Home Insurance

    Professional insurance company with great service.

    I have been with CGU for several years now and have had the bad luck of making a claim. Upon making contact and explaining what had happened I was emailed the claims form, filled it out and posted to them with the repairer's name and details. Within weeks I had approval to purchase a replacement TV minus the excess fee. CGU answered any questions I had along the way and everything was handled professionally. The excess fee was inline with other insurance company's. I was happy with the service I received from CGU.

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    Tony, Western Australia, reviewed 9 months ago
  • CGU Home Insurance

    highly recommend

    very professional no problems variations after initial assessment approved. Very Happy

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    Kathy, Victoria, reviewed 9 months ago
  • CGU Home Insurance

    Cgu has a very comprehensive cover.

    I am happy with the cover provided. Their cover is very comprehensive

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    Shauna, New South Wales, reviewed 11 months ago
  • CGU Basic - Fundamentals Home Insurance

    CUG has supported me when I needed to claim

    Long term customer and over the years when I had a need my claim was processed professionally, timely, treated respectfully.

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    Alfred, Victoria, reviewed over 2 years ago
  • CGU Basic - Fundamentals Home Insurance

    Excellent value for money and customer service

    Easy to deal with at claim time and always looking to provide excellent service.

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    Cameron, South Australia, reviewed over 2 years ago
  • CGU Basic - Fundamentals Home Insurance

    hassle free

    Hassle free & easy claims process, understanding & helpful staff.

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    Ashley, South Australia, reviewed over 2 years ago
  • CGU Home Insurance

    DO NOT TAKE INSURANCE WITH CGU

    Absolutely Pathetic. A water damage claim that was wrongly assessed by their builder on a claim that took more than 14 months to have completed. Once the work was completed the same issue in my roof happened in the exact same spot after two days of being fixed and they told me I would need to lodge another claim and pay the excess again. Not to mention the absolutely disgusting customer service Calls were not returned, they do not care about their customer they just care about getting your money into their pockets. AVOID AT ALL COSTS. The below is part of what they called a completed job and refused to fix.

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    Bryan, Victoria, reviewed over 2 years ago
  • CGU Basic - Fundamentals Home Insurance

    Very good company to use for insurance.

    We use a broker to obtain quotes each year and CGU comes out the best each year. We use them for building & contents and landlord insurance. Repaired a flooded house and paid insurance equivalent to rent each week. Excellent for our needs. Then we had a tenants friend drive into front of a different house which was also repaired in a timely manner.

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    Jennifer, Queensland, reviewed over 2 years ago
  • CGU Home Insurance

    Great service

    We have made one claim with CGU about four years ago. Very prompt and very helpful. Staff were courteous although the one problem we had was after approving a certain provider, setting up the repairs etc, they decided we couldn't use that provider and they were going to fly someone in from interstate to do the work. Once we pointed out the original provider was local and one they had used in the past. They paid us directly so we could do it on our own say so. Handled it well and generally happy for the most part with them. Expensive but all insurance companies are so not much can be done

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    Sandy, Tasmania, reviewed over 2 years ago
  • CGU Basic - Fundamentals Home Insurance

    Hassle free insurance.

    Pretty happy with this insurer, they dealt with a couple of failed payments in a relatively painless way.

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    Joshua, New South Wales, reviewed almost 3 years ago
  • CGU Basic - Fundamentals Home Insurance

    CGU insurance is very honest and excellent company

    We had our dryer start fire in laundry, with smoke damage in office as well. CGU were excellent, having cleaners come clean everything down, remove everything from laundry and office. It was big job for them, they did a marvellous job cleaning everything and removing the smoke smell from every room.

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    Less
    Carrol, Queensland, reviewed about 3 years ago
  • CGU Home Insurance

    Slow responses.

    Slow to follow through with claims.

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    Less
    Dwayne, Tasmania, reviewed over 3 years ago
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