The staff are very pleasant, extremely helpful and understanding of the customers' needs. When you call regarding any enquiries, the call is answered immediately.
Firefighters and their families enjoy THE BEST financial services available AND get to reap the profits as shareholder members. Could it get any better? NO WAY!!!
There is nothing that the staff wont try to do. They take the time to care about members of all ages. It is one big happy family to be with.
They understand the everyday family. They may not have the biggest range of products but they certainly compete very well with what they have. Their fees are extremely low which takes less away from the family budget every month
Because of the small customer base you are always treated quickly and efficiently over the phone. Some of the operators become familiar to you as you deal with them over the years. This helps build trust when you deal with someone you feel you know.
The point of difference is often PEOPLE. I love the customer service provided. The fact that they have a genuine interest and care for our finances and our future. This is personalised service at its best and profit is not number 1 to them. People are.
The customer service is individual and personal. The Fire Brigades Credit Union is a credit to their customers. They will do anything to help you out, and are extremely polite and courteous. I would never go back to a bank after dealing with these guys.
Absolutely exceptional customer service always. The only disadvantage is no local branch in Newcastle. The FBECU does everything it can to surmount this issue.
I like this bank as there are now more places to get money out from ATM's and not occur any fees. Its a credit union i can trust and who are easy to talk to.
Personable, friendly, inviting. I feel looked after, I speak to the same person every time I call. It's a small banking institution, looking out for their members...and I like that!
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Bonus rate for the first 4 months from account opening on the first $250,000 deposited. For new Saver customers only.
Grow your balance by $200 or more and make no more than one withdrawal in the month.
Deposit $1,000 into a CUA transaction account from external source in the month.
Bonus rate for the first 4 months from account opening
Bonus interest only applies on funds held in linked USaver account if $200 deposited into either account in the month from an external source.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.