The staff are very pleasant, extremely helpful and understanding of the customers' needs. When you call regarding any enquiries, the call is answered immediately.
Firefighters and their families enjoy THE BEST financial services available AND get to reap the profits as shareholder members. Could it get any better? NO WAY!!!
There is nothing that the staff wont try to do. They take the time to care about members of all ages. It is one big happy family to be with.
They understand the everyday family. They may not have the biggest range of products but they certainly compete very well with what they have. Their fees are extremely low which takes less away from the family budget every month
Because of the small customer base you are always treated quickly and efficiently over the phone. Some of the operators become familiar to you as you deal with them over the years. This helps build trust when you deal with someone you feel you know.
The point of difference is often PEOPLE. I love the customer service provided. The fact that they have a genuine interest and care for our finances and our future. This is personalised service at its best and profit is not number 1 to them. People are.
The customer service is individual and personal. The Fire Brigades Credit Union is a credit to their customers. They will do anything to help you out, and are extremely polite and courteous. I would never go back to a bank after dealing with these guys.
Absolutely exceptional customer service always. The only disadvantage is no local branch in Newcastle. The FBECU does everything it can to surmount this issue.
I like this bank as there are now more places to get money out from ATM's and not occur any fees. Its a credit union i can trust and who are easy to talk to.
Personable, friendly, inviting. I feel looked after, I speak to the same person every time I call. It's a small banking institution, looking out for their members...and I like that!
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.15% rate after*
Bonus rate for the first 4 months from account opening
Increase balance by at least $300 in the month
Minimum deposit of $200 and no withdrawals in the month.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.