A policy payment didnt go through due to a card issue and they forgot to email me about the issue. Two months later they sent me a email at 11pm to let me know that my policy is cancelled as of 11:59pm, leaving my car uninsured overnight. Absolutely disgusting behaviour.
A great insurer. I have made a few claims, house got flooded from a burst pipe and it only took one phone call to the claims centre They handled the rest, moved furniture packed up books etc. drained the waterbed. Couldn't have been more helpful all within 12 hors of the pipe bursting. All repairs done at moved back in by the following week.
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