What an amazing company, I had a lady back into me in a carpark, she left her number and name, I called NRMA over the phone and the service was exceptional, before I new it the tow truck arrived the car was taken away and fixed in no time. I now have moved my Caravan Insurance over to NRMA as the policy and service is perfect for me.
I had a few claims with NRMA and they proved to be quite efficient in the way they handled the claims. They were friendly and prepared to always offer the best solution possible.
I have been NRMA for years with full comprehensive cover. Although their premiums are quite high, I have made claims which have been an extremely easy, mainstream process. I am given numerous options of how to pay my insurance (payment plan or lump sum yearly), and am given many options in relation to excess/no excess/ level of cover. They do not harass me with emails and remind me when it’s time to renew. I have had no negative experience with the insurer and cannot think of any cons aside from the fact that their premiums can be a little higher than other insurance companies.
We had been using NRMA for a while now. My wife had hit a trolley bay and they made the claim process seamless and they even helped with a payment plan as we were unable to come up with the excess in one payment.
Our insurer is awesome and has given us 60% off discount as we are always on to it with our payments. Best customer service, just all round awesome.
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