NRMA QLD car insurance reviews

NRMA offers competitive rates with good services. We have had a couple of claims and have no problems in getting the claims.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Easy to understand insurance and excellent customer service. Well priced and easy to cancel when car is sold

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Trust   10 / 10

Less

fast and easy to deal with.

Value for money   5 / 10

Less

Totally overpriced

Value for money   0 / 10

Less

RACQ are great

Value for money   10 / 10

Less

Never had a problem

Value for money   6 / 10

Less

They are a long term insurance company, therefore quite trustworthy.

Value for money   10 / 10

Less

I have been with NRMA for many years. I went to change providers last year, thinking I might get a lower rate with another company. I found that NRMA was the most low cost provider because of my loyalty towards them. Very Impressed that they value customer loyalty in this day and age.

Value for money   9 / 10

Less

All good

Value for money   10 / 10

Less

Best insurer i have ever dealt with

Value for money   10 / 10

Less

I have been a member of NRMA for 3 years now and I am extremely happy with the overall experience I have had with them. The customer service representatives will go above and beyond to assist with anything needed.

Value for money   10 / 10

Less

easy to deal with.

Value for money   10 / 10

Less

Easy claims process. Staff are helpful

Value for money   10 / 10

Less

I have had only good with nrma

Value for money   8 / 10

Less

Great service, trustworthy company

Value for money   8 / 10

Less

Great service. Best value I have found in queensland for my vehicle by far.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

I have been with N.R.M.A for the most of the last 30 years with my Car's, home insurance and I have never had a problem with them the few Car claims I have had have been quick and easy and they do everything so quickly and all tidy up with in 2 to 3 weeks, I have had to Car Right offs and had the check in my hand with in 2 weeks. I will always uses them.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Always friendly and when I have had to claim they are very efficient and take care of everything for me

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

They resolved my claim fairly quickly and the company they referred me to for the work did a great job on the car. However, despite still being eligible for the no-claim bonus, my premium went up at the next renewal. When I questioned them about it, they claimed the rate rise was because overall risk in my area (Maroochydore) had gone up.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   6 / 10

Claims handling   8 / 10

Trust   6 / 10

Less

Haven't had any problems

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

NRMA is one insurance company I would not hesitate in recommending to anyone. I've been a member for several years now and wouldn't think of ever changing. Firstly, the customer service is top notch. The staff in the contact centre, I have always found to be bright, bubbly and efficient. They go above and beyond to not only answer your query but create a really great phone call experience. When I have renewed my policy, they have gone out of their way to advise me of what policy changes might save me money down the track and have made suggestions that have really benefited me. They are eco conscious and offer policy documents to be emailed instead of mailed which I love! It is surprising how many big companies still fail to offer this service. Email saves me time and energy filing & helps the environment. NRMA sets a wonderful example for competitiors. I would recommend NRMA to anyone looking for competitive rates and first class customer service. I trust NRMA with all my car insurance needs!

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

The claims process was long and involved without the necessary contact calls to keep me abreast of the progress, unless I called specifically to find out what was going on.

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   2 / 10

Trust   4 / 10

Less

Easy to deal with goods rate.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Reliable, honest, low call waiting times.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   8 / 10

Less

Awesome

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Less