Their home loan product is fine and it was the lack of service and reliability of the loans staff that prompted the bad review. Phone calls were not returned and inaccurate information given to us and passed on to other staff in relation to our application. The home loan was not actually taken with the Orange Credit Union. In fairness to OCU, we do personally know of other customers who have been very happy with the service regarding home loans, and this may have been a one-off situation with one particular staff member. We do have a general account with them and have always found previously that the staff there have been very friendly and professional.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
Want more? Compare all 541 home loans in the Mozo comparison engine.Compare more home loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.