Very good customer service - always courteous and reliable both on the phone and in person. Accounts and debit cards easily understood and low fees. Excellent bank - would not hesitate to recommend to others looking for a trustworthy and reliable bank providing them with the most gain.
I've been with The Police Credit Union for a number of years now. They are always extremely courteous, either over the phone or in person. If I request a statement that has been misplaced or lost, it is printed without cost. I don't think I pay any fees for my debit/credit card and this type of card is so handy being able to be used either way. I have no reason to ever change services.
My bank has excellent and friendly staff that have always done their best to sort out any issues with minimal inconvenience to myself. The staff inside the bank are very professional. I find dealing with them very easy.
I have been a member of The Police Credit Union since I was a child. They have always been very personable. When overseas, I was in trouble with card skimming and they contacted me immediately. I was able to speak to the same person each time which made it so reassuring. When it comes to loans, their service has been exceptional. And they sponsor The Adelaide Christmas Pageant! A very community orientated financial institution. Rare to find in the leading banks.
The staff are extremely helpful and friendly and go out of their way to make sure you are getting the product best suited for your personal needs, and have also shown me ways to avoid fees and make my money work for me.
Better off keeping your cash under the mattress. The customer service is terrible, especially over the phone. Recently had my card 'swallowed' by an ATM in Bali, called the international number and was told, four times, by the person on the other end of the line to "just go into your nearest branch in the morning and organise a new card", even after explaining that I was not in Australia each time. I just gave up and fortunately have alternative accounts from other banks to fall back on until I returned home. I closed my account with Police Credit Union as soon as I got back!
I love this bank, I had a hard time getting a house loan as a single girl but they helped me so much. And anytime I need or want to ask something they are always happy to help 10/10 for sure.
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