Was a QBE customer for approx 13 years and never claimed. I also had my onsite caravan and annex insured with them and when my annex got damaged in bad weather (I could not go to the caravan park to check on it due to covid restrictions), annex roof held water and sagged and got mould. I put in a claim and was refused saying it was wear and tear. They said it was because the annex was in the elements. Now this was insured as an onsite caravan and annex so yes it's outside 24/7. They refused the claim and I disputed it. Again they refused but offered to replace where my floor and carpet in the annex got damaged from the water dripping inside. Isn't that claiming liability? Yet no approval for the annex roof. I told them to shove it and changed my insurer immediately. Would never recommend them in a million years after being a customer for 13 years.
From the time I claimed, the forms were emailed that day, after getting a report back from an electrician the amount was offered and accepted. The whole process was handled very well and professionally, I was impressed with QBE.
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