Great customer service, willing to assist you with your needs. Booking in to see someone is super simple and they fit you in even if you haven't booked an appointment.
We have been customers of QCCU for over 25 years, and have found all the staff to be friendly, helpful & knowledgeable about the products & services available. We are contacted by staff from our local branch should a pending transaction appear from overseas or over a certain dollar amount for confirmation before being debited to my visa account. This gives me peace of mind to know that any transaction that may seem suspicious is authorised by me first.
We have been members and account holders for about 10 years and we found the bank to be very understanding and helpful when we were new in Queensland. This we believe a very important matter especially you are new to a place and we cannot easily forget it.
This credit union looks after their customers and do their best to find options that suit you.The staff no matter which branch you go to always treat you as though you are a regular at their branch.
My bank is willing to help out anyway they can to maximize the savings on all your accounts and if there is a way to save money they will help you to do that.
The only down side to this card, if you can call it that, is the new security system they have. Believe it or not, it is too good. I was on holidays when I went to use my credit card and found that I couldn't access the funds. I called the credit union and was told the card had been cancelled due to a suspicious transaction. Whilst the transaction was only for $1.03, they said that the thieves regularly try a small amount and if it goes through OK they rip off what ever funds are available. I was impressed with how they picked this up, but disappointed as I then had to spend a couple of days arranging for a new card which was inconvenient. I would however rather be inconvenienced on holidays than have all my funds ripped off.
The bank check the Visa account total at the end of the month and post me a statement of all transactions in that month, then on the 25th of the following month they automatically deduct from my savings account the full amount due on the Visa account. I do not get charged any interest for the months transactions making it easier for me and also cheaper.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.