I am very pleased with the staff at my branch. I like how I wake up and all my bills are all paid.
Easy access to money, able to negotiate term deposit rate.
No bank fees, good customer support.
No fuss. Any phone contact is always effectively handled.
I like this bank as it has excellent customer service, low monthly fees, is only in the state I live in and just overall a great service to use personally.
Pros - Great Customer Service, Easy to get into contact with, low interest rates on loans, reliable, internet banking is easy to use. Cons - If you live in a partially remote area like I do (Cairns) there are no branches or ATMs.
Because you get personal customer, to help all in areas of your banking, either on-line, over the phone or in person.
I like the ease of their online banking system. Whenever I have had to ring them with a query they are quick to answer and all staff know their products. Everything is explained in full.
I've been with QCU for over 20 years when it was originally QPS, because all the staff are very helpful, their online service is easy to understand and get around, their rates are ALWAYS a few points above everyone else's, convenience in terms of ATM's and Brisbane office PLUS they always know me when I telephone or call in but if not, they treat me like they do know me and that makes the difference - I'm never a number but always a person, who they appear to genuinely value as a customer. Lesley returns my calls even if I'm overseas and treats me like a millionaire investor when I only have a few thousand balance - now that's sensational service!
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Bonus rate for the first 4 months from account opening on the first $250,000 deposited. For new Saver customers only.
Grow your balance by $200 or more and make no more than one withdrawal in the month.
Deposit $1,000 into a CUA transaction account from external source in the month.
Bonus rate for the first 4 months from account opening
Bonus interest only applies on funds held in linked USaver account if $200 deposited into either account in the month from an external source.
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