Our insurance Company have been very good up until our last claim. We had the oven blow up in our caravan, damaging my legs, our kitchen and blew out the side of the van. They paid for the kitchen but not the side of the van blowing out saying it was due to rot that is in the bathroom, which is 2 metres away. We discovered on our last trip away this year the bathroom corner has rot. I've disputed with the insurance company that how could the rot blow out the side of the van if it is even rotten. They have not even accessed this area! So they have said when we get it fixed we can dispute it again after we do all the work of taking off the side of the van for them to look at! We just felt that this insurance company have now turned us into a number after being with them for over 20 years and spending over $6000 a year with them and have probably made 12 small claims in those years. It would have been nice to just have something a bit more personal like a card or hamper after me burning myself quite badly. Maybe I have over reacted, as Ive now changed insurance company's but it's just been a sh@#t year as i lost my brother three months ago right in the middle of all this.. Sorry to rant lol
RACT are local and easy to reach in an emergency. Well priced compared to the competition and no hidden nasty surprises when you have to make a claim.
Customer service is very disappointing. The staff is rude. You pay significant premiums and expect to be treated with respect. Also to my surprise, the credibility of witnesses is not of concern to them. Apparently if a party to the accident and a witness know each other is still ok. They don’t feel that there is a conflict of interest. I used to be with AMMI and decided to switch to save $50. Worst decision ever.
RACT have been my insurers for comprehensive car cover for a few years now. They are super friendly, and only too happy to help. I am insured to the hilt and happy with the price. Won't ever change to anyone else. The Roadside option is also fantastic. Option to pay monthly is great. Thanks RACT.
I wouldn’t try anyone else I think the price is great & they listened when I told them my car is worth a lot more than they were offering for replacement cost if it was a rite off. I told them my cars km are quite low on my Ute for it’s age & that it can carry a house on it. Roadside help is quick & I haven’t had any issues with them.
I am aware that my car insurance is not the cheapest but as I have been a member of RACT for over 50 years and have found I have always been treated very quickly and fairly I do not see the need to change now.
I left another insurer to join RACT because their prices and offers were significantly better. I had a car hit me while parked and do extensive damage, from the get go everyone I spoke and dealt with was wonderful, efficient and thorough. As a young driver and it being my first accident - this sold me to RACT.
They stole money from me and refuse to follow up on my customer service complaints and emails. I deliberately and very clearly cancelled my insurance after the one year expired. Somehow they thought it was okay to continue to charge my card, even though they responded to my cancellation request and it was made explicit that I want nothing more to do with their company. Sketchy and fraudulent business practices they should be ashamed of. Business must be tough when you have to scam loyal, hard-working, and honest customers.
The RACT have wonderful informative staff, are trustworthy and quickly pay out any claim. I would thoroughly recommend them to anyone looking for insurance.
VERY overpriced. After being a loyal customer for 19 years I decided to shop around and have saved myself over $350 a year on my insurance. I spoke to RACT before switching and asked if they could reduce the premium, or offer some incentive to stay and a flat out no was the reply.
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