They stole money from me and refuse to follow up on my customer service complaints and emails. I deliberately and very clearly cancelled my insurance after the one year expired. Somehow they thought it was okay to continue to charge my card, even though they responded to my cancellation request and it was made explicit that I want nothing more to do with their company. Sketchy and fraudulent business practices they should be ashamed of. Business must be tough when you have to scam loyal, hard-working, and honest customers.
The RACT have wonderful informative staff, are trustworthy and quickly pay out any claim. I would thoroughly recommend them to anyone looking for insurance.
VERY overpriced. After being a loyal customer for 19 years I decided to shop around and have saved myself over $350 a year on my insurance. I spoke to RACT before switching and asked if they could reduce the premium, or offer some incentive to stay and a flat out no was the reply.
I had an accident in my car and RACT was just fantastic. It went smoothly and quickly. The other party was still waiting for their insurer while my car was back on the road.
Typical Tasmanian business with its service. People are uninterested and rude, especially if after an accident you need some help and guidance.
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