RACT car insurance reviews

I haven't had a problem with RACT and I have used them for over 4 years now.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I had an accident in my car and RACT was just fantastic. It went smoothly and quickly. The other party was still waiting for their insurer while my car was back on the road.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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Typical Tasmanian business with its service. People are uninterested and rude, especially if after an accident you need some help and guidance.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   4 / 10

Claims handling   6 / 10

Trust   6 / 10

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RACT has never let me down on my house, car, contents or personal effects insurance in 25+ years. Thanks RACT and locally staffed call centre.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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RACT are a great company, who value the local spirit and Tasmanian way of life. Great options and cover and roadside assist is amazing !!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   7 / 10

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They are great and always rescue me!

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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The lady I spoke to when setting up my insurance was absolutely terrific, she was so nice and very friendly. So far RACT has been a great choice for me.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   9 / 10

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They are very quick with service .

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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Have never had a single issue with any claim. 24 hour service & extremely fast turn around. I really can't fault RACT from my personal experience with them.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Good quality service, would recommend, always there to help.

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   5 / 10

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Always trustworthy and efficient service.

Value for money   5 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   9 / 10

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Very satisfied.

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Yearly even though my car has never been in an accident and is second hand in very good condition, they SLASH the level of coverage. One year I found that by paying 93 cents more I could get another $1000 of cover. No-one told me, of course I had to ask. The 'underwriters' are blamed for everything, well get new underwriters. What's the point of maintaining your vehicle to have its insured value decrease drastically . Also, the premium increases while the cover plunges.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   6 / 10

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I have been with RACT TAS for as long as I can remember, service is the best . House contents, cars, travel, personal items, I wouldn't go anywhere else .

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Not a bad company.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   6 / 10

Claims handling   4 / 10

Trust   5 / 10

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RACT Insurance offer fantastic cover and awesome customer service when dealing with claims. Their staff are knowledgeable, polite and extremely efficient. Claims are handled quickly, with minimum fuss and resolved to the complete satisfaction of all parties involved.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been insured with RACT for many years and have made two claims. Both were paid without any problems, administration was easy and the people approachable. I get a discount because I am older as well.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They are the best on the market for me, they are there instantly if and when I need them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have found that their customer service officers are professional, courteous and also actively look at ways at assisting me. I feel very comfortable with any enquiries I have to make and honestly think that my needs are paramount in our interactions.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   8 / 10

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This insurer has been very helpful in ongoing situations.

Value for money   6 / 10

Policy coverage   2 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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I like this provider because of the friendly way my enquiries are received and dealt with.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great customer service. Easy to contact and able to choose online, phone or face to face. Fast response to claims. Great package deals.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They are very easy to contact by phone or in person at a branch and promptly do their best to answer any questions or implement assistance in a professional and friendly manner.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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I like this insurer for the simple fact they are quick with handling a customer's claims and they don't see things in black and white all the time. They were quite flexible and saw the reason in honouring my claim when my wife (who also has ract insurance) hit and damaged my car when both cars were in the driveway at the time. My wife has/had full comprehensive and I have/had third party. After some deliberation and reasoning from my part, RACT decided to fix my car up for the damage Linda (my wife) had caused.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   7 / 10

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RACT are the only insurer I have been able to trust. They know their product and give you the best deal. They also stand by you when times are tough.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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