Good to get your foot in the door, but then they wring you dry.
We had to open an account with Westpac even though we dealt with RAMS direct for the loan initially, we didn't realise this however both RAMS and Westpac have only been helpful for us whenever we have had any interactions with them.
The only issue is I had asked for an offset account but we never got that.
I used RAMS for my home loan, they were friendly flexible and gave a very personal service. The only complaint I have had were a few administrative errors at their head office where I have received calls for missed payments in error.
It is easy to deal, better interest rates.
I Like the fact that easy to get to speak to a customer service person. Internet banking easy to use for redraw etc. Don't like the fact that interest increases a letter appears the next day in the mail. Decreases in interest rates take a lot longer. Regular statements
They look after us always ready to help.
Good for first home buyers because only 5% deposit is needed
I love RAMS they are the best bank I ever been with they are so easy to talk to and work with them through any issues.
RAMS were really great to deal with turned our loan application around in 4 days. were flexible around a minor default and were extremely helpful and friendly in the process.
Great product. Enjoy using my rams online.
Gary from the Sunbury Branch helped me through a difficult home loan application. He was extremely helpful and kept me informed along the way. He went over and above to help get me a loan with a great interest rate. Great experience.
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