This bank's staff are totally incompetent. Don't even know their own rules and processes. Do not use them if you have anything slightly more complex than a very simple owner-occupied loan. They are useless, don't understand business, and change the rules as they go.
The worst service ever, I was on a covid package and needed to fix my home loan interest rate. They put my account in collections and are lying to cover their mistake. Everyone we have dealt with has disappeared. They have ruined our account and credit rating!
I get charged two lots of account fees a month. One is $391 and the other is $246. On top of that I am paying $1600 a month. I finally got the interest rate decreased from 4.22% to 3.97% in March. Also, one of the RAMS workers got into my Westpac bank account looking at my statements and asking me questions about where my money was going. I never gave him permission to look into my bank account. He had no verbal or written authority by me at all to do that.
They looked after me when I was struggling many years ago.
I love my bank. My mortgage broker goes above and beyond for me. Great price, great customer service, what more could I ask for.
A bad company to be in with. Very Unhelpful and not trustworthy.
I have asked for assistance because of CoVid19 to get my home loan differed. I put an application in and have not heard anything back for two weeks and I cannot even contact the branch that handles the applications as it is just a message. They do not care about their customers at all and very annoyed that they ignore you even though they have on their website they will help. I will be going to a different lender and would never recommend RAMS to anyone due too very poor communication and not responding at all.
Rams is a home loan provider that is only good when you can pay your mortgage but times like this when one has lost their job due to Covid 19 they dont want to know No calls are return only promises to do so. It has been a whole month since I filled in a form
Rams have always worked with us to find the best rate for our home loan. We like that they are backed by Westpac which gives us more security.
Lack flexibility in any home loan, in particular investment loans. Excessive interest rates at 4.12%. When pointed out, they give excuses.
The ruthless franchise model of RAMS branches is not compatible with customer-focused solutions. Complaints to the escalated team are routinely ignored. Emails to RAMS are ignored. Our dealings with RAMS South East have been nothing short of a shambles. We have observed 4 separate staff members who have departed (as evidenced by automatic email replies advising of their departure) which makes communication all the more difficult. We were assured in writing when we applied for the loan that after 3 consecutive years of clear repayment history, we would revert to full doc and obtain an interest rate reduction of 1% less (we are currently obtaining an exploitative rate of 4.26%). However we understand based on a conversation with customer service that RAMS has reneged on this policy. I understand RAMS will soon be rebranded as Westpac. The sooner that happens, the better.
Great customer service, banking app easy to use, great deals and comparison rates.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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