If I could give RAMS a zero for customer service, I would. I have been with them for four years and have had issues with them from Day 1 - they 'forgot' I requested an Offset account and then said they would charge me $400 to include once, even I asked for it in the first place. It has been that kind of chaos ever since. They never, ever respond to calls or emails, and if they do, you can be guaranteed the agent you speak to has no idea how to answer even the most basic query. My worst RAMS experience is a doozy. I spoke to an agent about what new interest rates might be available, and he said he couldn't assist me with my query as my account was "45 cents overdrawn." That was despite I had $75,000 in an offset account and the reason I was overdrawn was because RAMS had not withdrawn the right amount in the first place. Yes, 45 cents overdrawn. Avoid this shocker of a company and go somewhere - anywhere - else that knows what customer service is. Oh, and the reason I have not switched (and believe me I have tried) is I run a small, one-person business and getting a loan as a sole trader is tough. But I am about to give it another go as RAMS never, ever gets any better.
I've had nothing but issues with rams. Ad-hoc fees, charges. Unable to assist with any of my complaints and will only assist when external bodies get involved. Defaults on credit scores for one day late payments. Please beware.
Do not use this company we went and applied for home loan provided everything they asked and woman who was doing our loan told us we would get loan only to be told by someone else finance did not match up plus during the whole process she never kept us up to date or anything tried ringing her several times only to find she been given indefinite leave ..makes you wonder how many people have been stuffed around by these idiots......ps did find a lender that has been really helpful an honest right from the start.
Worst ever. Do not use! You have been warned. After 5 years of constant mistakes, they have now taken 5 months to return property deeds. Multiple calls, no one can help. Avoid them! A loan shark on a street corner can offer a better rate and service!
After jumping through hoops, finally got home loan, signed our contracts for a repayment amount we could afford only to receive a lettet before our first payment was due from a company telling us they were taking over our mortgage, our inew interest rate was double and our payments doubled from what thought were originally told we were paying, husband had to work 6 days week just to pay payments lucky i worked to pay everything else. They crippled us with ever increasing rates. Wouldn't recommend them to my worst enemy.
This bank said we were fine to make offer on house, then told us we needed more deposit (already 20%), so sold collector cars etc to keep increasing deposit amount. Does not answer calls or emails. Then says you can’t get the loan after you sell cars and jump through hoops for Nick Lander, Have nothing to say but AVOID this bank
I highly recommend Rams. I went to Rams home loans Arundel on the Goldcoast. I seen Ronald McBean he made the whole process of buying our home a dream . He was professional reliable trust worthy and helped me through the process step by step . I was always informed of what I needed to do & how the process was tracking . Nothing was a problem excellent customer service by all the team at the Arundel Office .
We were with them for over 10 years, we asked for a lower interest rate and it was like pulling teeth. At first the offered 0.7% discount this was when we where paying over 4%. We asked for much more as banks where charging under 3%. Many emails and conversations later we where treated like a nuisance. They got to 2.8% and we said low 2% they said no that's the best we will do. We even said we are thinking of leaving, no response (until they saw the discharge authority) Anyway went to Aussie got slightly under 2%. Rams is just out of touch and couldn't really be bothered to keep their customers.
I've been with RAMS for 10 years and had not dealt with them much as I always paid my mortgage on time. However, when I called them to negotiate my rates, they made it impossible to do so, with paperwork and staff that won't listen to you. With the current economic climate, people are looking for better rates, but saying "we can't do anything as your product is too old and you have to sign another product" isn't going to help customers, especially if previous consultant said yes we can negotiate your rates after you change the loan classification from investor to owner occupier. I get it, we borrow money from you, but don't have the right to negotiate the rate? I wont discourage anyone from signing up with RAMS as everyone situation is different, but please treat your (former, current and new) customers with respect.
I am extremely happy with the service that my local RAMS broker has provided me. He has walked me through the whole home loan process step by step and I am so grateful for everything and all of his hard work.
This bank's staff are totally incompetent. Don't even know their own rules and processes. Do not use them if you have anything slightly more complex than a very simple owner-occupied loan. They are useless, don't understand business, and change the rules as they go.
The worst service ever, I was on a covid package and needed to fix my home loan interest rate. They put my account in collections and are lying to cover their mistake. Everyone we have dealt with has disappeared. They have ruined our account and credit rating!
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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