Hail damage on my one owner much loved pristine Golf. Taken to the referred repairer. Took a long time and many calls. Finally told me that it is repairable and booked it to be done. This was held up due to Covid. Later they phoned and reneged, saying it was a write off and a payout was to be sent and car surrendered. Horrified as the car was a rare and looked after very low mileage diesel with only external cosmetic damage. Told them I wanted to keep as is so they paid me out, deducted scrap value and told me all was fine even took my money for third party property insurance for one year as obviously not able to comprehensive it with hail damage. Drove it until rego ran out then find contrary to what they tell me I was driving illegally and the car was on the write off register. How can this happen then they have the audacity to charge me for cancelling the remaining balance on the third party insurance they sold me.
I've had put a couple of claims in over the years and each time I've got through to them very quickly and they have been understanding, polite and very helpful. They got the ball rolling quickly and made it all as easy as possible for me.
Premiums and coverage are good, but as their call centre is overseas, the service during a claim leaves much to be desired.
I have found that SGIC is an insurer that doesn't victimise me because I happen to drive an older car. In my case, a 2000 model Holden jackaroo.Other insurance company quotes were up to $150.00 more for the same cover.
Driving through an intersection on a day like any other, a car turned from the other side of the road and crashed into my beloved Ford Laser. Fortunately, the driver stopped and we exchanged details. At the SGIC appraisal centre they gently told me the car was a write-off (I burst into tears!). They settled the claim promptly and gave me a fair pay-out, which helped me deal with the experience and move on.
Good to talk to and happy to answer your questions. Quick to respond to claims. Very happy with my policy, coverage and the related costs. Would recommend them to everyone I know.
No hassle insurer, thats what you want. Painless process when when we change our car, changed the policy online at the dealer when we picked up our new car.
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