Premiums and coverage are good, but as their call centre is overseas, the service during a claim leaves much to be desired.
I have found that SGIC is an insurer that doesn't victimise me because I happen to drive an older car. In my case, a 2000 model Holden jackaroo.Other insurance company quotes were up to $150.00 more for the same cover.
Driving through an intersection on a day like any other, a car turned from the other side of the road and crashed into my beloved Ford Laser. Fortunately, the driver stopped and we exchanged details. At the SGIC appraisal centre they gently told me the car was a write-off (I burst into tears!). They settled the claim promptly and gave me a fair pay-out, which helped me deal with the experience and move on.
Good to talk to and happy to answer your questions. Quick to respond to claims. Very happy with my policy, coverage and the related costs. Would recommend them to everyone I know.
No hassle insurer, thats what you want. Painless process when when we change our car, changed the policy online at the dealer when we picked up our new car.
I recently was able to compare the difference in service as a result of taking up a cheaper option through by "bank". Within the year I had a kangaroo (hit by another car,) fallout of the sky onto my bonnet. The new insurer, questioned why I selected the tow agency, was difficult to negotiate with and made the claims process more complex and difficult than it needed to be.
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